ComcastChad On Nov 8 3:21 pm I asked for help with the issue on the TV app. You informed me that a service ticket was created CR409764989 and that a tier 2 tech would be contacting me in 24-48 hours. It has now been over 100 hours and NO ONE has contacted me!! As also stated in original post, that I am a convert from DirecTV. Chad, I have not called them to cancel service but inactivity in resolving this issue is pushing me to call Comcast and disconnect service. Is this really how Comcast should be providing customer service to anyone, let alone it be a customer of one week who has NOT BEEN ABLE TO USE A FEATURE THAT BROUGHT HIM TO COMCAST!!! Please remedy this problem ASAP! Thank You P.S. Would you please see that your supervisor/manager, or person of authority sees this post
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Hi, As of Sunday Nov 2 I became a Comcast TV customer. One of the main reasons we switched from Direct TV was that we liked being able to watch "LIVE" TV on our Apple mobile devices. This all worked flawlessly for the FIRST NIGHT!!! I have not been able to watch any type of "LIVE" TV whether it be on demand or live TV since. I am able to stream and download my DVR recordings to the iPad just not view any type of "LIVE" TV. This is the error code that comes up when I try to view an on demand program "CIMXTVAPI ERROR DOMAIN 500". When I try to view live tv nothing happens. I select listings and nothing comes up. This also happens when a genre is selected also.....blank screen just the three scrolling dots that will go on forever if you allow it. I have also deleted and reinstalled the TV app multiple times to no avail. Please Advise! Thanks and have a Great Day!!
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