Last week I installed the Arris TG862G/CT wireless gateway from Comcast. I wonder if this is a defective unit. I got a few devices to connect, but not all. The Wirelss Protected Setup (WPS) worked very reluctantly... to just ONE WPS caapable device. After going into the gateway setup and telling it to use b/g/n mode I managed to get my Brother wireless laser printer to connect. The WPS mode is not seen by my Motorola Android smart phone, or by my Toshiba Cloud HDTV, or by any other WPS enabled device. I could not get my smart phone of TV to connect in manual mode. Yes, I double checked the password, and made sure encryption modes etc were compatable. I finally put my Netgear N750 wireless dual band router back in my system. Its WPS mode worked flawlessly. Most of my home connections are now to the Netgear. I have one desktop PC connected to the Arris gateway, via ethernet and via 2.4 GHz wireless. That is all that I have had success with. The Arris thing does not seem to be offering 5 GHz as it is supposed to. BTW, I have changed channels as one attempted fix, but have the Arris back on Channel 1 my not auto channel mode. I have the Netgear N750 on a different channel. I spent about 4 ultimately useless hours on a chat with a COMCAST support person. We reset the Arris to factory, went through other settings, but with no improvement in connecting anything to it. He could not tell me what the WPS was not working. So, is this Arris TG862G/CT defective or just a piece of junk foisted on me by COMCAST? I suspect just junk since it is broadcasting SSID, have one PC connected, and I am OK using it to feed my Netgear N750.
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