About LostHearts

All of which began to happen with the "new" email. Went for years with the old one without any of these problems. Why Comcast wanted to fix what wasn't broken is the real question. ... View more

I can't understand it either. Never had so many problems before Xfinity decided to fix what wasn't broken. Now my inbox always shows 38 emails still to be opened that aren't even there. Even after I've opened all the new ones, it still says "38". I've grown to ignore it. Wonder where those emails are floating around, or if they even exist. So when I see the amount of new messages, I just subtract 38 from the number and that gives me the true amount. Not even worth pursuing. ... View more

The thing is, from the very beginning their "new" email system was horrible and continues with problems up until the present. I have 38 new emails listed as in the Inbox but they are nowhere to be seen. Makes me wonder how many I never receive. Comcast needs to hire people who really know what they are doing, but that is asking too much. ... View more

I'm thinking the same thing. It's obvious Comcast had a huge server problem yesterday affecting the email system. This is happening way too often. FIOS was making some pretty good offers. Seriously considering switching. ... View more

Just curious-have you tried sending the pictures as regular attachments rather than embedding them? Maybe that would work out better. Even though my husband sent me two pictures as attachments and only one came through, but I can't say for sure if he did it properly or not. ... View more

Ten thumbs up on that. Everyday is an adventure. ... View more

Thank you for letting us know. At least you were able to obtain the information needed. There is a lot regarding this email system that needed to be better explained but instead a lot of it is "seek and ye shall find"...or not.  ... View more

LOL, good one! Thanks for the laugh. ... View more

 Glad you brought up that hovering over the email bit. It was a very easy and helpful way to know if I even wanted to read the email, or if it was possible spam etc. Since some malware can deposit itself on a PC if an email is clicked on and opened, it was very easy to determine what was up without having to actually fully open the message. Sometimes I wonder if the people who designed this format even use Xfinity webmail.  ... View more

OK, this may or may not be similar to your problem. One day I received a notice that my password was wrong (it wasn't) and that I needed to change it. The page looked "funny" and not all like Comcast. For starters, the background was a dark green, nothing I've ever seen from Comcast. And for another, I was already logged in when it appeared. I reported it to Comcast as a possible phishing attempt but never heard back about it. ... View more

Degrading is not the word. Yesterday I received two emails regarding an Internet purchase. They were duplicates, and informed me that my item had been shipped October 11.  Where has this email(s) been all that time????       ... View more

The software isn't even "new" at this point, considering they started migrating people over to it quite a while ago. One would think by now at least some of these bugs would have been worked out but...no. And even if one is fixed another problem seems to pop up.   I yearn for the old Xfinity.  ... View more

I wouldn't count on anything being fixed. Apparently there is a reluctance to admit that there are many bugs in this "new and improved" version. My entire inbox disappeared twice last week, leaving a large empty space. Then it miraculously reappeared. Right now nothing surprises me. ... View more

OK, thanks. I am having trouble with the Inbox folder once I've opened the email page. Wonder what is going to go wrong next? ... View more

By message counter, are you referring to, for instance, the number of emails shown beside the inbox or spam folders? Started yesterday morning--my inbox has been showing exactly 14 more unread messages than there actually are. I've been counting them and it is always 14 more. Now, is the inbox count just screwy or are there 14 unread emails floating around somewhere? Still the same this morning, plus the bonus of a message saying "Connection not available, please try again" before my emails appeared. It wasn't referring to my internet, which is working just find. So I reload and the emails quickly appear (and the inbox count still 14 off).   I just ignore the draft function problem, which works but gives me the spinner until I click on "mail". That's minor compared with other problems.   Every morning is an adventure with Xfinity.         ... View more

Don't forget the looping circle. Or when I hit "trash" the other day I could faintly see posts from 2015. Marking something as "Draft" results in that cute little circle that never stops until I hit "email" again. At least the email does get saved. I'm grateful for small things now. ... View more

@woozy wrote: How can I get the new email format?  it looks great...   Bob Remember that old saying:  Be careful what you wish for, you just may get it   ... View more

It is not unusual for my husband to wait at least five minutes for his email to load. ... View more

I just saw your post. Brilliantly put! As this wonderful piece of programming appeared, my email went crazy. It sent out any emails I had in my Draft folder (which caused some confusion among the recipients as my messages were only partially finished and thus made no sense). Another fun event was seeing a ton of emails that had supposedly been "deleted" over three years ago. It was obvious something big was going on with the servers. This whole email program was full of bugs from the start, yet as you point out we were neither told nor asked about it. Usually a beta is issued and people are asked if they would like to try it. Not Comcast. Well, not exactly true. I was getting messages to switch over to this brilliant piece of work but I refused to do so. Apparently there was a deadline and the customer was switched over anyway whether he/she wanted it. Thank goodness I have accounts with two other email providers where most of my important contacts now reside. Thanks for your rant; I just wanted to add my own. Now I'm sorry we didn't switch to FIOS when they came to our community offering a great deal and super fast internet that leaves Comcast in the dust.  ... View more

I doubt they would do a rewind even if they could. That would mean they'd have to admit the new version is a real goof up. Have had Comcast email more years than I can remember with only a few glitches  and then this new one was paraded out with quite a bit of misery in its wake.  I'm stilling having some slight problems but they're small enough for me not to bother with at this point. ... View more

Did you ever hear the phrase "Be careful what you wish for; you may just get it"? A ton of us on here would give anything to have the old email back. My husband got "Server unavailable" three times today when he tried to open his mail. I received that notice yesterday.  Oh, it will work eventually. I'm told patience is a virtue. I'm not trying to be facetious but honestly, nothing but problems for months now. ... View more

Sorry for my late reply. I have already been using Hotmail and am about to activate my GMail. I try to stay away from most things Google but GMail would allow me very easily to send large files when necessary. I had a short video of some geese and their goslings and Hotmail said it was too large to send although it was just over their limit. I know there are ways around this. I will look into your suggestion about a program that will allow me to look at my mail without bouncing around. Many thanks. ... View more

There are plenty of better, internet based email programs. It is always good to have at least two. I have Xfinity and also Hotmail. I'm getting GMail as a third. I know it's a pain to check each one but in the end it works out very well. Don't depend on Comcast to be the primary email-that's the lesson I learned. ... View more

"Also, a  client had email sent to me at Comcast bounce back to him at least three times. I don't know if any other contacts  had emails bounce back." That happened to me back in April. A friend had sent me some music files with a software program that we both use to send large files to each other. This person actually got an email saying my address was either invalid or incorrect. Unfortunately, when this happens the software then puts it in their inactive file and the only way to fix this was for me to personally contact them and tell them it was actually a good email and to place it back in their active file.    Fortunately I also have an email with another provider. My friend had written to that one advising me of what happened. Otherwise I would never have known that my Comcast emails (some, not all) were being bounced back to some senders. To this day I don't know how many times that happened and how many never got to me. It hasn't happened lately but I understand how disconcerting this is. Just another happy day with Xfinity Webmail.   ... View more

Just an FYI half of my inbox emails ended up in my spam folder. I didn't realize this until I saw a somewhat large amount of emails listed next to "Spam" on the left side folder tree. That said, I am wondering how many never got through to me. Why don't they just go back to the old system and leave well enough alone?? ... View more

Mine is working great today, but that makes me nervous. Just when I'm drawn into thinking everything is fixed, it usually goes bananas again. Can never trust Comcast anymore. Now I'm using a different email provider for my most important stuff.  ... View more

Well said. It seems obvious they have no intention of rolling back the email. It's a shame since we have had Comcast almost since the day they rolled it out to the public. Most of the time the email was easy and had few problems. Since the recent overhaul, there have been more problems than all those years rolled together.   I know nothing will change despite our pleas. Right now I've divided my emails with another service with the view to eventually dropping Comcast email altogether.  ... View more

Just an FYI: when I called last month about this ongoing problem (it's on and off today) I was arrogantly told that we get this email service for FREE. Yes, that's what the rep said. So in effect, complaining how much money we pay for it doesn't hold water with them. Rep never admitted they were having huge tech problems with the email. They will always blame the consumer. ... View more

We have been going round and round with Comcast with this email thing for quite some time now. It seemed to work OK for a few weeks and then the problems started again last week. This morning things were fine and then all of a sudden it refused to open emails, trash anything etc. Same old problems.   Comcast go back to the old system. Nobody likes this buggy new email. ... View more

You have to click on the two arrows going in a circle to reload the page, which will bring up any new emails.   Did you try to right click on the deleted email you wanted to restore? It worked for me a few days ago.  ... View more

LOL, I hit "reply" to your post, I get a redirect message, and then a yellow circle "content blocked" yet I can read your message. Yeah, they're doing great.   I wanted to say that we ARE the beta testers. They just forgot to ask us if we wanted to take part in the testing. ... View more

That's what I was thinking. But what reputable provider does that? First a program should be offered as beta and solicit people to try it out. You don't just throw it at subscribers and hope for the best. Very bad business practice, Comcast. ... View more

mrevil714 wrote: Yeah, uh huh. This new email format / program is a disaster. However I have found a solution, use a different email service. I've had enough. I believe Outlook and Gmail are free. Now if I could just live without TV or internet there would be no need for comcast in my house. No chance of that though. Only hope that when I switch Comcast doesn't lose all my contacts. In closing I give the new email format a 1 out of 10, there is NO beat and you certainly can't dance to it. To the Dilbert Dinkelberry who designed / wrote the mess, " Pull your head out ".  *****************************   I am slowly gravitating to Outlook/Hotmail, retaining Comcast only because I've used it for so many years it must be on hundreds of websites and forums I belong to. I like the interface of Hotmail. Pleasing to the eye and easy to use. And I've never had these ridiculous things happen when using it. I would suggest to stay away from Yahoo. They've experienced too many problems regarding hackers. Never used GMail so I'm not sure how good it is.   ... View more

The problem spreads. This morning that same server error is appearing when I try to open an email. It shows up where the message should be. The emails where this happens are random.    I called Comcast and am waiting for a tech to call back. The rep admitted they are getting tons of calls and that their people are working on it. Just want to direct them to this thread. We deserve better.   This should have been released as a beta and then let the user decide whether to try it or not. That way they could have gotten feedback on any bugs and corrected things accordingly. We'll have to wait and see. ... View more

I have written previously about deleting emails. It's on and off--but now the problem is mostly on. When the new email was first implemented, I was seeing (all greyed out but readable) emails going back to 2013 and even earlier. What the frig?   Here's what I have been doing. Whenever that message appears and I can't trash anything, I go to the trash on the left sidebar and completely empty the folder, even if there are only 5 in it. That works for a short while, but then again the problem is back.   COMCAST-PULL THIS BUGGY, ANNOYING EMAIL PROGRAM. GIVE US BACK THE OLD ONE UNTIL YOU KNOW WHAT YOUR ARE DOING. ... View more

There is no shame in admitting that the new email is way too buggy and that they need to retrace their steps. The only way to get rid of that error message I mentioned in my previous post is to empty the trash, even if it has 25 emails in it. That seems to work--for now; but I shouldn't have to do something like that.   C'mon, Comcast, back to the drawing board. ... View more

Amen to that. Xfinity is always fixing what is not broke.   So far: Several times a day keep getting "The connection to remote server imap.email.comcast.net was refused or timed out while attempting to connect." The only way to get it back on track is to dump the trash, even if there is little there to get rid of.   Sometimes when hitting "Trash" it has a nervous breakdown. I am seeing (all in a light grey color) emails I deleted from the entire year of 2016. No solution to that except to close the email program and wait a while.   Pulled up a draft message to work on it and what I had typed before was entirely in HTML.   Arbitrarily chooses to send messages into spam. No matter what I do, it continues to do this. I've missed emails from friends, internet purchases etc. because Xfinity decided they were spam.   Soo....anyone who can't wait to get this new level of enjoyment from Xfinity--be careful what you wish for.     ... View more