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About Ima
since
09-17-2003
06-25-2020
Ima
Contributor
Network Security Analyst, Whitewater Kayaker, Homebrewer, and Punster!
40
Posts
3
Kudos
0
Solutions
06-14-2020
07:14 PM
@requa - what is the cost of their "pro" version? They do not show that, and I don't want to install it if I am not going to use it.
Thanks!
EDIT: Disregard. I contacted the developer and got the answer: $4.49 one-time fee.
This may be worth a try.
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06-13-2020
10:07 AM
My router is not a leased xfinity router. It's an Archer C2300.
I own my own modem and router.
As stated, this is not an issue with AT&T or Verizon, only comcast. There are too many service providers to have to put up with sub-standard customer service and defective software.
Concerning "Textra", - Contains Ads - Offers in-app purchases
Also, check out this review from June 9, 2020. I think I'll pass on that, too.
Great app when it works. It's much more customisable than the stock app. But it seems that sometimes I can't send sms from it, I just get "message delivery failed" and I have to resend it 3-4 times for it to actually get sent. I tried the stock app when I had this problem and it works, so it's not a carrier problem. Unfortunately I can't use it like this as it seems unreliable, but when it worked I really enjoyed it, it's much better than the stock app. Maybe it will get fixed some day
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06-13-2020
08:17 AM
FYI, I contacted support this morning and changed to the "new 3rd generation plan" (which includes 5G) on the outside chance that it would help with this bug.
It did not help, the problem still exists, and support is still saying "We are aware of this issue, and we are working on a solution."
NO THEY AREN'T! That's just lip-service. 😠 😡 😒 👿
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06-13-2020
06:33 AM
Still occurring with latest updates. Comcast does not care. I think I am going to change carriers.
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03-06-2020
01:47 PM
IFTTT (If this then that) allows scripting services. There are some scripts that turn off cellular service when I connect to WiFi, but the existing scripts also turn off the ringer. I am going to see if I can create my own script to do this, and a second one to turn it back on when I disconnect. If it works, I will post a link. There are also scripts that do the same for a specific area.
It's a shame that I even have to worry about this, but I guess that's the price I pay for cheap service. This is a good example of "you get what you pay for."
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03-06-2020
12:47 PM
Well, it WAS working... until the February security update. Now it's broken again. *sigh*
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02-17-2020
01:35 PM
@DaveO3 wrote
@Ima wrote:
Just tested - *MY* issue has been resolved with the Android 10 update. I am now able to send MMS messages over WiFi.
I'll leave this topic unresolved for a few days to allow any additional comments.
Please don't further confuse people. Your problem was that you could not send MMS when you had WiFi turned on. That problem was fixed by the latest software update on your phone. Your MMS messages are not being sent over WiFi.
@DaveO3: I beg your pardon??
This is MY thread. It is about MY issue. Please don't further confuse people by changing the subject!
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02-10-2020
10:51 AM
These are community forums. You will probably need to contact customer service for this.
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02-10-2020
10:47 AM
Just tested - *MY* issue has been resolved with the Android 10 update. I am now able to send MMS messages over WiFi.
I'll leave this topic unresolved for a few days to allow any additional comments.
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02-10-2020
10:36 AM
2 Kudos
This is NOT a Samsung issue. This is an Xfinity issue. My girlfriend and I have identical phones, the S9+. She uses Verizon (directly) as her carrier, and has no difficulty sending images via MMS while connected to WiFi. My S9+ with Xfinity/Verizon cannot. HOWEVER, I got the Android 10 update last evening. I will try it again today.
While Xfinity would like to blame this on Samsung, it is DEFINITELY an issue with their implementation of their mobile service.
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02-03-2020
08:47 AM
Please explain how you expect to send MMS without using Cellular service or WiFi?
When I turn off Wi-Fi, it falls back to my cellular service. It does not matter to me because I have the unlimited plan for $47/month.
I use Messages (V10.1.40.77) which is the default Android messaging app.
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02-02-2020
02:33 PM
1 Kudo
I just switched to xfinity Mobile on December 6, 2019. At that time, I asked if my phone, an unlocked Samsung S9+ was fully compatible with all services, and I was assured that it was.
I have noticed that MMS messages sent while Wi-Fi is enabled will not send. The phone tries to send for over 5 minutes before it fails. When I turn Wi-Fi OFF, the message sends immediately.
First, I contacted xfinity support via Chat. "John" told me that Android 10 was required to resolve the problem. Later he admitted that the problem is with the xfinity mobile service. He directed me to call Customer Care at (888) 936 4968.
I spoke with someone at Customer care who spent a significant amount of time with me, trying various options, all to no avail. She spoke with a number of technicians who all advised her that this problem occurred when Android Pie was rolled out. (Android Pie was rolled out on August 6, 2018, or 545 days ago!)
I found that iPhone users are experiencing the same problem, since at least December 18, 2018, according to a thread I found on this forum.
I was told that xfinity is aware of this problem, but there is no estimated date for a solution.
Since there is a temporary "work-around", inconvenient as it may be (disabling Wi-Fi before sending an MMS message), I do not feel that this is a major issue. However:
I specified that I believe that a credit should be applied to my bill for reduced service until the problem is resolved.
I requested a credit of $2 per month for the next year.
I was told that a monthly credit could not be applied, but I was given a one-time credit of $30.
I specified that it the problem persisted on Feb 01, 2021, I will request another credit
The credit I requested is inconsequential to me. It is not about the money. I want it to send a signal to xfinity that there is a problem with their service that must be corrected. I encourage anyone who reads this and experiences the same issue to call customer care at (888) 936 4968 and request the same thing.
Please be certain to tell them that this request is for the long-time bug with their mobile phone MMS service over WiFi. Perhaps, if enough of us do so, they will prioritize the fix with their software.
Thank you.
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