About AlanHa

@Bellingham11 wrote: If I already have a Motorola  DCH3416 and live in WA, will it work? Unfortunately, no. Comcast needs to turn on the eSATA port. If I'm not mistaken, some changes/upgrades need to happen at the headend first. I think that is the source of the delay.   Speculation: Headend upgrades are more difficult for us westcoasters because the infrastructure that Comcast inherited from Viacom/TCI/ATT has some (significant?) differences from the rest of Comcast's infrastructure. ... View more

I'm sorry to pile on, Ted, but from a customer perpective the rollout of this functionality has been a debacle. In post 15 of this thread on 11.21.2012 (sixteen months ago!) you said: "We plan to have this feature available in all locations in the first few months of 2013". Here we are nearly a quarter of the way through 2014(!) and 25% of Comcast's footprint still does not have this feature.   Worse yet, the capability has not been to deployed to any new areas for five over months. Seriously?!?! It's apalling there hasn't been any progress on this project for that long.   Comcast has frequently ignored us westcoasters when it comes to rolling out new features but you've reached new lows with this project.   Alan in Seattle ... View more