Think DMCA. The first login takes you to your account. It is NOT a login to Online Viewing. In this case the Comcast security policy requires two steps.
Online Viewing has a second geographical login requirement that is not stated on your screen. Look for an error number. Some Online Viewing error messages may be only text messages with images, but with no error number attached. In some unspecified way the Comcast server has identified that you are physically "out of bounds." You are "off the playing field." Perhaps you are using an international VPN. International viewing may be nicht. The Comcast server may have determined that you live in the United States, but you are attempting to login to Online Viewing from outside the United States. Perhaps you moved and your physical location is not the same as given on your Account page. Go to https://www.dnsleaktest.com/ . This is your physical location as identified by the Comcast server. This location should be the same as the physical location where you pay your Comcast bills. If the locations are different, then the Comcast server can not verify that you are a paying customer. You pay for Online Viewing only in a defined geographical area.
If you find a physical location discrepancy then contact Comcast Billing and ask them what physical, gepgraphical area you are paying for. Also, check your paying region for the national networks, such as NBC, and definitely for movies. You only receive what you pay for. No more. Find out exactly what you are paying for. Follow your money. Remember from the movie, "Show me the money!"
The global, international, source of your Online Viewing message likely relates to Digital Millennium Copyright Act (DMCA). https://en.wikipedia.org/wiki/Digital_Millennium_Copyright_Act In general if you have an unusual viewing problem then the final cause will relate to Comcast Policy that is associated with DMCA. This includes TV channel problems, Flash problems, HTML5 problems, network problems,and Protected Content problems. Security problems are everywhere. DMCA problems relate to money. Copyright owners must receive their money. Many people are attempting to steal their money. Protecting the copyright owners is difficult, and this makes Comcast software complicated. If you do not know what your viewing error is about, if it is a complete mystery to you, if you have checked your hardware, if the error is vague or general, if Comcast Support cannot help you, then think DMCA. The DMCA problems are like an Easter egg hunt, and nobody has told you which yard to look in. As I have written before: DRM is not simple.
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My DRM problem has been resolved on an escalated ticket. Some of you may see a new error message that explains how you can watch online Live TV. I had reset my Adobe storage files. The files were reset, but my viewing license was lost. Lost was the default setting for Flash. The default was set by Adobe, not by Comcast. Now Comcast has changed the options such that you can restore your viewing license by following the instructions given.
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I received a telephone call this evening concerning the escalated ticket. My problem was not solved. I can't reproduce what he said. He may have said that the version of Flash on my Chromebox was wrong. Or that the version of Chrome is not written for Comcast. Or that Chromebox is not a device that Comcast recognizes. He left a return number that I cannot show here. Shortly thereafter I received another telephone call, but he had a heavy accent, and I could not understand what he said. This leaves me in limbo. Google will likely tell me that their Chromebox and Chrome are not the problem. I can't imagine that Google would produce a device or a Chrome browser that was not compatible with Comcast, but apparently I do not understand the licensing situation. I will try to watch your Video on Demand. In any event please don't close my ticket.
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My first idea is that the problem relates to DRM via Flash that is always enabled as a plugin. In Chrome OS (Chromebox, Chrome) Flash is embedded, and I can neither update it nor download it. I tried to download Flash from Adobe, but Adobe does not provide Flash downloads for Chromebox. That is their official statement. All updates are automatic. I did reset the Flash data files; however, that didn't allow Live TV to open. I did restore "all" of the Chrome OS settings to default. "All" does not include the licensing files. The caveat to resetting files is that their licenses are lost. The files remain on my Chromebox. Adobe updates the Flash files, but not the licenses. Only Comcast can replace the licenses, and I have not found a setting for replacing lost licenses. Google, Adobe, and Comcast are all involved. That is possibly why the problem is so difficult. It's too many cooks in the kitchen. My second idea is that the problem relates to my use of the Ethernet. The DRM requirements for wired pc-modem/router-TV are not met. Everything is provided by Comcast, no mixing of services or devices. I suppose that I might need new cables. My WiFi network box is upstairs. My Chromebox is downstairs, and the signal is too weak. The other users run various Windows and Macs without any problems. One possibility is to send out a Comcast technician and have him check all of the hardware. Please add this information to the escalated ticket.
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Sorry, we're having some trouble.
XFINITY TV is not available at the moment. Please try back soon.
(Error xacsa / xacsa.xact.3370.1000937: Internal DRM or DRM server security error)https://xtv.comcast.net/ftde/adding-device.)
Questions and Answers: Have you paid your Comcast bills? Yes Is your location correct? Yes. IP Location is correct as shown by both my System App and by my DNS Leak Test Is the clock time correct? Yes. Have you allowed Comcast cookies? Yes. xfinity.112.2o7.net , comcast.net , login.comcast.net , mail.comcast.net , web.mail.comcast.net , xfinitytv.comcast.net ,, and other Comcast cookies. Does your Account File appear to be correct? Yes. Do you use XfinityConnect? No. Do you use an email client? No Which browser/version do you use? Chrome with automatic updates. Have you cleared your browser cache? Yes. I also clear using History Eraser App. It clears many items. Which operating system? Chrome OS Which apps do you use? All apps and extensions are from the Google Web store. Does the problem still exist when all extensions and apps are turned off: Yes Have you tried access via other browsers? Yes, Internet Explorer on the Google Cloud, Bing, and Oscobo. Can you transact business? Yes. I can place and receiver items from Amazon, but I receive no emails from Amazon. Have you checked Flash? Yes. "Your Chromebook already includes the latest Adobe® Flash® Player built-in containing all known security fixes. It will automatically update when new versions of Flash Player are available." Have you checked your internet connection. Yes. My gateway is via a Xfinity/SMC, smcd3gnv - ***; no connection problems. I ran http://10.0.0.1/user/troubleshooting_logs.asp and found no problems. System Software Version eMTA & DOCSIS Software Version:126.96.36.199_IMS Packet Cable:2.0 WiFi LAN port (2.4 GHZ) WiFi link status:Active MAC Address:00:26:*** Please tell me if you need more information. Thank you for considering my problem.
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This is exactly my question. I have received all of images that were posted. Consider ( Error xacsa / xacsa.xact.3370.1000937: Internal DRM or DRM server security error). I searched for an explanation of the error message, but I have not find one. If you find the explanation then please post it.
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