About ComcastDanielS

@Jill22 wrote: Is there such a thing as voice command with the new xfinity1 system. I can't find out how to do it with the remote Thanks for your question Jill22.  Here is some info about the XFINITY TV X1 Remote iPhone App with Voice Control: https://itunes.apple.com/us/app/x1-remote-exclusively-for/id527726789 http://www.youtube.com/watch?v=v-f_Nwp6N9E   ... View more

@macname wrote: With X1, every time you turn on your TV you have no idea what to expect (xfinity and beyond).   Woke up this morning and discovered an entirely new X1 platform. From what I can see, the new viewing experience is far worse than the one it replaced.   Unfortunately, on my SD TV, I can only see a tiny fraction of my guide, my recordings, my settings, etc.  I have tried all manner of resetting.  At the moment it's virtually unusable.    If you select "settings" from the menu while a DVR program is displayed, the video behaves like an old-fashioned vinyl record with a scratch.  The same blip repeats over and over again.   I am not someone who often posts to any online forums.  But my experience with X1 has compelled me to find an outlet to share my frustrations with other Comcast customers. Thanks for your question macname.  Not sure if this will help but try forcing your video resolution to 480i: Press: exit-exit-exit-4-8-0.  ... View more

@matthewnadeau3 wrote: Just finished reading the 26 pages making up this post.  I share many of the frustrations with the lack of features that were present in the past DVR version.  I have a couple of additional notes/questions/comments that I haven't seen addressed:   1. With my old DVR, I used to be able to save searches that I used frequently.  For instance, I had "Documentary 2012" saved and I could periodically search to see newly released documentaries.  I don't see an easy way to do something similar with the X1.  I can go in to "On Demand" and do some filtering to find new movies, but I think that there are some movies showing that aren't listed in "On Demand".   2.  It would be nice to have a "Delete All" feature in the "Deleted" section.  I personally don't like the fact that I have to delete a program twice (delete and then erase), but if there was a more efficient way of doing this, it would be less annoying.   3.  There are some references to the universal remotes (e.g. Harmony).  Do these have options for solutions to the X1 remote deficiencies (e.g. having a + / - 5 minute skip AND a + / - 30 second skip)?   4.  My remote seems to lock up occasionally - the DVR is getting the signals because I can see the green light flash, but the power and volume buttons are the only functions that work.  After I reboot the DVR, then the remote resumes functionality.   5.  The lack of the DVR manager is frustrating - I would like to be able to go to my "Dexter" recording to confirm that the next episodes are scheduled.  Instead, I need to go to the "Scheduled Recordings" and check multiple days to confirm that the recordings are scheduled.   I think that the X1 platform has the potential to be a good system if we can't get functionality that was present in past versions. Thanks for your suggestions matthewnadeau3 - I've shared your comment with the product management team.   Regarding #5 - If you go to the series page for the show and look at the episode guide -  you will see all the episodes that are available - and can check if they are scheduled to record. ... View more

@jushooks wrote: Here are improvements that I think are needed:   1.  Ability to switch resolution to channel native. 2.  Extend "record after" times to at lest an hour. 3.  Be able to see just one channel's line up for the future. I want to press guide and be able to go to one particular channel's programming for the next week quickly. Thanks for your suggestions jushooks - I've passed them to the Product Management team.   Regarding request #3 - this might help: Press the right arrow to use the Mini-Guide to see what’s on the current channel now. Press again to preview up to 14 days ahead. ... View more

@jushooks wrote: Is there a way to set the resolution to the native resolution of the channel?  For example, ESPN's native resolution is 720 and HBO's resolution is 1080.  I want the box to switch back and forth between the two like the old boxes did.  Also, what is 1080p60?  What is the 60? Thanks for your suggestions jushooks. There is currently no native setting but this feature is on our backlog for future consideration.   The 60 in 1080p60 refers to the frames per second that the TV screen refreshes.  The higher the rate, the smoother any quick movements appear on the screen. ... View more

@melreed312 wrote: X1 primary box does not have an IR extender/receiver input.  Called customer support to see if there is a different IR extender recommended (the secondary box has the normal input like the old dvr boxes) and Comcast tranfered me 4 times, still without a resolution. (Called the support number listed on the X1 user's guide, then was transfered to X1 support, who transfered me to sales, who transfered me back to X1 support.)   How is it THIS difficult for Comcast people to find the appropriate department to answer questions?! Thanks for your question melreed312.   The RNG-150 (non-DVR) set-top has an IR input port so to extend the range of your remote control or to place the set-top out of site you can use a hard wired IR extender.   The XG1 DVR set-top box does not have an IR input port so an IR repeater is needed.  The repeater senses the IR signal in visible location (for example by the TV) passes it along a wire to the XG1 (for example in the AV closet) then then emits the same IR signal pattern directly in front of the XG1. ... View more

@duckjump wrote: ComcastKara, ComcastTed, etc.       I have now had the X1 DVR for about 6 weeks.   When I first got the box, I had a lot of issues with the box not responding to commands from the remote.  I switched the remote to RF mode and this fixed these issues.  I now have a need to keep the remote in IR mode and when I unpaired the remote to move it back to IR mode I noticed the same issues came back.  (Basically if you hit the buttons on the remote, sometimes up to 5 button pushes in a row will not be seen by the X1 DVR box.  The green light does not blink  on the front of the box during several button pushes.  It is not as if it is back up and then suddenly accepts all the commands and catches up.   It completely misses them.  I have tested this with direct line of sight to the box from varying distances up to a few feet away.)    My question is have the issues with the box not responding to IR commands been fixed, or is the only solution to run the remote in RF mode.       I will need to run the remote in IR mode for two reasons.  1) I would like to get a seperate DTA in another room and use this remote to control.   2) I would like to setup my Logitech Universal remote to control my complete system.  (After trying this, the Logitech remote has the same issues as the Comcast XR2 remote in that the X1 DVR misses multiple commands frequently and makes operation extremely sluggish)  This tells me that The X1 DVR does not like to be controlled via IR all together.   There should be no preformance differnences between RF and IR except for the range extension benefit of using IR.        I was on the phone with tech support 3 times yesterday (always the same excuses, "your box is out of sync, we will reset it....."  )   Ultimately, I have a tech coming out Wednesday, however, I am skeptical if there is anything he can do.  If the box doesn't work well while being controlled VIA IR control, there will be nothing he can do.      Your input is greatly appreciated, I am extremely frustrated.    Hi duckjump - sorry to hear you are frustrated.    The fact that the set top isn't showing the green light when you press the button on your remote means that somehow it isn't receiving the signal.  I'm grasping at straws here - but maybe try replacing the remote batteries.        ... View more

@Hammer74 wrote: I've had the box for almost a week. So far the box has been great. I've got the any room setup, and they are working good so far. If I could get the channels that I'm supposed to get on the main DVR box, it would be great. I had to call on the install day to try and get all boxes setup to get all the channels, didn't work that night; two nights later called again, and the CSR fixed the two any room boxes within 20 mins. but I failed to check the DVR box....... still not all the channels. Called again the next night and the CSR couldn't get it fixed, said that a ticket had been opened. Two days later, still not fixed, called again and the CSR couldn't fix the channels, sent ticket to TIER 2 tech and said I would receive a call with in 48 hours.....nothing so far. Sorry about the long rant about not getting all my channels...... back to the X1 DVR. I just have the usual complaints that most every one else has. Need to get the day skip forward/back in the guide, having to delete a recording twice is a little annoying, but I can see the benefits it has. I've had one series that didn't record the other night. Would be nice to be able to change the color of the guide/menu as I'm already getting tired of the blah gray back ground. Let's hope that the dev. team get the bugs worked out and implements the features that we the customers are asking for. Thanks for your suggestions Hammer74. These are common requests and on our backlog for future consideration.   Could you tell me more about what you are looking for around deleting twice?  A single delete is enough to clear up drive space.  We just don't fully delete shows immediately in case you change your mind.  Its like the "trash can" on a computer. ... View more

@mhhanc wrote: Can you summarize the tips and tricks you mention? I would love to know what they are. Thanks! Please see my recent post above this this thread. http://forums.comcast.com/t5/XfinityTV-and-Equipment/X1-Settings-Remote-amp-Equipment/m-p/1838921#M86016 ... View more

Here @screenname137 wrote: @ComcastKaraT wrote: Q3 User Guide attached   Although this attachment says it is an X1 Guide, it is really an "overview" of all Xfinity Features and doesn't go into depth on the X1 at all.   Is there an actual manual that explains what the color coded buttons do - completely?  There are many other "tricks" that have been discovered and posted in this forum about Favorites, extended recording time, deleting/erasing, etc that are not documented anywhere in any manuals I have found - and finding these tips/tricks on the forum is not trivial.   I was excited to see an "updated manual" until I opened it and saw that it was really nothing.  Can we please get some decent documentation on these X1 boxes.    Thanks. Here's a list of tips for you!   Closed Captioning     Turn Closed Captioning on or off by pressing the down arrow during a video to display video controls then select CC from the screen.. Favorite Channels Add or remove a channel in your Guide’s favorites list by highlighting the channel column and pressing Info. Filter the Guide Press the "A" key to filter the Guide by HD channels, your favorite channels or all channels. Set a Recording In the Guide, highlight a channel and press Info to manually set recording a channel from any start and stop time. Mini-Guide Press the right arrow to use the Mini-Guide to see what’s on the current channel now. Press again to preview up to 14 days ahead.      Learn More In the Settings > Help menu,  watch tutorial videos to learn about features, tips and tricks. Delete Programs Use the "D" key to delete single DVR recordings or delete multiple recordings within a folder–like a whole series. Quick Skip Use Page up/down to skip 5 minutes forward or back while watching any video. Quick Search Skip the main menu and begin a search instantly, from anywhere, by entering numbers on your remote.   Last Nine Press “Last" to see the last nine things you watched. Smartphone Remote Let your smart phone be a remote. Look for the XFINITY X1 Remote app in your phone's app store. Jump to Live TV When replaying moments from a live TV program in progress, press “Exit” to return to the "live" point. Easy Reading Change the font size in the TV-listing section of the Guide by going to Settings > Preferences > General. Rock On    Listen to your free, personalized music channel with the Pandora App in the Apps section. Never Miss a Score Follow all the games on TV with the Sports App. Press the “C” key to launch and see scores, even while watching TV. Video Controls Access on-screen playback controls while watching any video by pressing the down arrow. Restore a Program Go to the DVR > Deleted section to restore a deleted DVR program. Easy Sorting Most On Demand menus sort content by popularity. To A-Z sort, press “A”, select the Sort button and then "By A to Z." On Demand Filters Filter any On Demand menu to view just New, HD or Premium listings. Press the “A” key and select the Filter button. Quick Search On Demand Search while browsing On Demand. Enter a title using the keypad’s number keys. This opens the search screen. ... View more

@Skivt wrote: Have had the box for two days and the only problem I am having is that the remote stops controlling the cable box for 5-10 minutes after I turn on the tv, eve if I do so manually. In other words, with the tv off and cable box on, I can press buttons on the remote and see the green remote light on the box illuminate. But as soon as I press the power button on the tv the box no longer responds. It seems as if as soon as I turn on the tv the whole remote defaults to tv mode. Thanks for your question Skivt.   Perhaps your remote needs to be "paired" with the set-top box.  Instructions are here: http://customer.comcast.com/help-and-support/cable-tv/xr2-xfinity-tv-remote/   Look for the section titled: Pairing Your XR2 Remote with a Set-Top Box That Supports RF (Out-of-Sight) Control     ... View more

@Jezuzizkool wrote: So do these questions actually get answered or is this forum just to vent our frustration?  Typical Comcast if your gonna do something don't bother to do it right!    But just in case somebody answers this thread... Why can't I get the X1 box to stay in surrond sound mode? My old box did it just fine but the new one can't?  Also I try to do an update but just get a message "set-top box was unable to request an updated version" Why can't I set up DVR recordings on-line?   Thanks for your questions Jezuzizkool.   There is an open issue with the surround sound setting that is in the process of being addressed.  - If you have a TV that is connected to the set-top box via HDMI its capable of surround sound the setting will work fine. - If you have a TV that is connected to the set-top box via HDMI that is NOT capable of surround sound - the system won't accept your request to set audio to surround sound - regardless of what is connected to the other output ports.   Most set tops will have the latest firmware.  If you are getting the message that your "set-top box was unable to request an updated version" then you have the latest version that is allowed for that device.    X1 devices are compatible with both online and mobile DVR management.   Here are some articles about how it works: http://customer.comcast.com/help-and-support/internet/set-dvr-recordings-from-your-computer/ http://customer.comcast.com/help-and-support/xfinity-apps/use-mydvr-manager-in-xfinity-apps/   ... View more

@davephillips41 wrote: I've been able to update my main X1 box, but the non-dvr box in the bedroom (PRN150BNM) isn't allowing me to update...when I click on UPDATE...it tells me that the set top box cannot update. The current version is June 22,2013 and I hear I should have Aug 14. I also notice some of the APPS that are available on the DVR box in the living room are not available in the bedroom.   How can I get this bedroom box to update? Hi davephillips41.  After requesting the firmware update, if you are getting a message that no update is available then you have the latest.  Regarding apps - the non-DVR box has a smaller set of apps because it doesn't have as powerful a processor as the DVR box. ... View more

@Jsapp230 wrote: There are tons of responses and I am not finding my specific answers. I have found out how to program my favorite channels. Now my question, is there a way to just push a button to scroll through the channels. I realize I can see the guide with my shows, but sometimes its easier just to flip channels. Also, the A and D buttons do nothing for me alone, (B is search, C is sports)....is there a way to program them for such an action as described above? Last question, is there a way to have more than one favorites list? I would like to separate our favorite channels out by family members. If these are not possible now, maybe soon,,,,,yes, Comcast hint hint... :) Thanks Thanks for your question, Jsapp230. - At this time, you cannot flip through favorites. - "A" button isn't functional - but D can be used as a delete button, for example on the recordings list. At this time, you cannot program those keys. - Its not possible to have multiple favorites lists.   Thanks for these suggestions though - I've shared your comment with the product management team.   ... View more