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About JeffsLightning
since
10-30-2008
06-08-2019
JeffsLightning
Frequent Visitor
11
Posts
10
Kudos
0
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06-07-2019
04:28 PM
They know my market they should know the exact channel numbers in that package <Edited>. Doesn't matter anymore as I cancelled the more sports and entertainment package. Don't get me started on the ID I lost when going with the same triple play package I had before. I was told I woukd LOSE NO CHANNELS. They I asked about getting it back and was told numerous times I can't and not available. Now just yesterday one of these career employees days the ID channels available in a starter package. You guys have lost all my confidence and after 18 years with this company I'm looking at other options for my tv, Internet and home phone service.
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06-07-2019
12:42 AM
4 Kudos
Comcastmichael what you just said makes me more furious. Quote"At this time the ID Channel is only included in the Starter channel line up. If you would like me to look into the price on they feel free to send me a PM with your first and last name so I may further assist you."end quote So the channel all of lost is available at entry level but not to the ones that had it before and have a better package? That's sooooo wrong!!
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06-07-2019
12:37 AM
5 Kudos
I'll say it again a few weeks ago when I renewed my exact plan I asked if I would lose any channels and was told no. I lost channels which ID was the one watched every day. All I could get was we are sorry and no way to get that channel back. Absolute terrible customer service 👎
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06-05-2019
09:27 PM
I'm done. You know my market as that was already stated. The fact that you can't give me the channel numbers for just that 9.95 more sports and entertainment package speaks volumes. I will cancel it. Might cancel my whole account as I was misled about losing the ID channel. Too bad as I've never been late on account since 2001.. 18 years of loyalty
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06-05-2019
07:06 PM
Don't you know just the channel numbers in the more sports and entertainment package without me having to look at my complete channel lineup as just the channels I'm requesting is NOT broke down in the lineup. You see the problem I'm have finding just those number channels when you guys yourselfs can't even tell me. It's bad enough we lost the ID channel and now keep getting no answers to my questions. Maybe you need to talk to a supervisor about this. Very disheartening
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06-05-2019
05:04 PM
Those are sports channels in that package. What about the entertainment channels such as crime & investigation #490?
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06-05-2019
06:02 AM
I don't need to compare. Is it that hard to tell me what the channels are in the 9.95 optional more sports and entertainment package? That's all I ask for.
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06-05-2019
01:09 AM
Hello, I was specifically asking only about the channels in the more sports and entertainment package. The one that is an extra 9.95. I don't need all the sports channels just what's included or extra in that package. Thanks
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06-01-2019
03:48 AM
Can you tell me my channel lineup for the more sports and entertainment package zip 60417? Thx
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05-23-2019
12:02 AM
1 Kudo
Yep same thing happened to us. Had ID on a triple play plan and the contract was up so signed up again and lost the ID. I called and talked to 3 different people to no avail.
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