About godmommy617

 I just got an update, about 4:00 am and it seems to have corrrected the problem. I still saw about 2 or 3 Program Info Unavailables, but not very many. I now see True Detective on HBO, which many folks talked about, and I saw the Hallmark Movie at 9:00 pm that @boomer160 was looking for on 01/13/19. It appears the problem may be fixed...for now.  ... View more

No, I have one of the newer X1 boxes with no buttons on the front at all.  Arris XG1v4 / Model Number: AX014ANM ... View more

Yes, between 7:00pm - 8:00pm on 01/14/19. It's about a 24 hour window, right now, that shows Program Info Unavailable for several channels. I gave the customer service rep a list last night.  ... View more

I spent an hour on Twitter talking to someone at ComcastCares. We tried refreshing, etc., things myself and others had already done.  I called Comcast, chatted with someone online and now ComcastCares on Twitter. Maybe if someone else tweets @ComcastCares we can get something done. I've done all I can at this point.    The final responses: ME: Maybe someone could reply to the forum to let others know you're working on the problem. SOMEthing. COMCAST CARES: I completely understand what you mean. At this time, I've exhausted the troubleshooting that I can do from this end, but what I would like to do is submit a request to have this issue investigated further, especially since others are noticing it as well. Is there a contact number that I can add to the request so that someone can reach you if other details are needed? In regards to the forum, we do have certain agents that are designated to assist on that platform and there should be someone there to assist with an answer as soon as a resolution is able to be found. -LN   ME: Please indicate in your escalation of the matter that it's many of us in different states with the same issue. All the photos, etc can be found on the forum if they need them.  I assume it will be repaired in an UPDATE soon.   COMCAST CARES: Thanks for verifying your contact info and I've included all the necessary details from our conversation to help with resolving this issue with the guide programming. -LN   ... View more

@ComcastCares on Twitter should be helping us. I asked them to reply here. Hopefully they will.    So far, I know it's folks in NJ, FL and MD that have this problem. ... View more

This starts at 7:00pm on 01/13/19 ... View more

I contacted Xfinity Chat and gave them the forum url and asked someone to respond. They said they'd pass the info on the their dedicated team. Someone on Twitter posted the same issue and I posted the forum url there too. We'll see what happens.  ... View more

I have the same issue for January 13, 2019 on the X1 Guide. For many times it says Program Info Unavailable. If I go to the Xfinity website to look at the Guide, the program area is blank instead of saying Program Info Unavailable like it does on my X1. ... View more