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lmgray · ‎02-21-2020

DFPLN3001 Our 24-month "agreement" just underwent it's anual "fee" increase and I'm interested in finding options to reduce our Xfinity bill, if not now, when our "agreement" is up this fall. Whenever I try to explore my plan and pricing options, I'm redirected to https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN3001 which says I need to call and speak to a representative. I understand from reading the forums that Comcast is aware of this error and just wondering if anyone can help? I am just interested in being able to see pricing and understand my options from the comfort of my home/computer, not trying to compare offers under pressure while on the phone -- not knowing "all" the options and not being able to take my time and compare a'la carte options, all the "fees" etc. Thanks in advance for any help!

lmgray · ‎02-21-2020

Same here -- ever since taking the Netflix budling offer in late 2018, any attempt to review my services and see what options are available when my "agreement" is up, I get the dreaded DFPLN3001

lmgray · ‎02-21-2020

You're not alone! Despite being under a 24-month "agreement" which I entered to try to stabilize my Comcast bill, "fees" keep going up and I was interested in shopping for options, if not now, when my "agreement" term is up in a few months. Whenever I try to check out offers and options to explore what things like broadband-only, or ore economical channel lineups, I get the dreaded DFPLN3001. It's been like this ever since I took Comcast up on the "Netflix included" option when I entered into my current "agreement". I'm not optimistic for a fix given this problem has been floating around in the forums for a long time, but hope springs eternal!

About lmgray

errorCode DFPLN3001 trying to view services and offers

Re: Unable to utilize almost all of the website DFPLN3001

Re: Cant shop for offers or add devices