Xfinity contected me yesterday to get my information and removed the SPAM designation from the sender. I had email from the sender this morning.
BUT it should never have come to this:
A ticket for something this simple should not have been open for OVER 3 WEEKS.
I spoke with 4 different people at Xfinity and told every one of them how to fix the problem. Yet all they did was pass me to someone else, who also had no clue what to do.
I specifically asked to escalated to tier 2 technical support. (Never happened until I posted here.)
Xfinity does NOT allow you to manage your own SPAM filter. Every other email system does.
I have run service centers. Any ticket open for over a week was escalated. No ticket was allowed to be open for over two weeks without management approval. Xfinity needs to review their service center operation.
... View more
