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About truthseeker719
since
09-11-2008
08-11-2019
truthseeker719
Contributor
69
Posts
14
Kudos
0
Solutions
08-11-2019
06:01 PM
It was a server issue and they somehow found my folders and restored them. I was very lucky.
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08-11-2019
05:32 PM
3 Kudos
I went online and found a number for executives at Comcast. Then I got a tech who was able to help me.
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08-11-2019
04:58 PM
1 Kudo
Wow! Again - keep after them until they help you!
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08-11-2019
04:18 PM
I don't know - it may well be - I got my e-mail back about three weeks after the February incident so I haven't really been following the topic. All I can suggest is persevere until you get help!
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03-26-2019
04:49 PM
1 Kudo
This is a different problem that what happened to me. I wish you good luck. Hopefully Comcast KenF can help you. He was very helpful with my problem.
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02-19-2019
01:55 PM
Okay - thanks ComcastKenF - I'm sure you'll post when you get the "all clear" and if my e-mails are still not back I will post again asking for your help.
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02-19-2019
01:39 PM
Same thing just happened to me. Is there any estimation of when this problem will be resolved? Or if it will be resolved?
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02-19-2019
10:21 AM
Thank you very much for the update. As I said, all of my folders from K to Z were restored. My folders from A to J are still missing. I’m hoping this means that they were in two different places on the server so that there still a chance they will come back. i’m sorry that the problem still hasn’t been resolved but I’m also glad because it means there’s still hope for the rest of my folders. Thanks for your help Comcast KenF. I will look for further updates as information becomes available.
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02-18-2019
10:22 PM
1 Kudo
Well said. There hasn’t been any communication even from Comcast KenF since last week so right now I don’t know what to think.
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02-18-2019
01:45 PM
Comcast KenF - is this problem still being worked on? I got some e-mails back but am still missing a lot of folders - my concern is this is going to be permanent since I got some back but not others - I got all folders starting with letters K-Z but not the ones starting with A-J. Any information would be greatly appreciated. Thank you.
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02-17-2019
10:39 PM
I am happy for everyone also. But other than the 25% of my emails that showed up this morning - The majority of my missing folders have not been restored. I’m hoping that the engineers are still working on this problem.
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02-17-2019
01:32 PM
So glad for you rbroudrea - as I posted earlier - about 25% of my e-mail folders have reappeared - that was hours ago - the rest (the majority) have not come back. Hopefully Comcast Ken can help.
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02-17-2019
10:42 AM
I don’t know what happened. I saw on my phone that there was email and when I opened my mail app some of the folders had appeared. That was a couple hours ago and nothing else has shown up. I don’t know what to think.
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02-17-2019
10:20 AM
Sorry to bother you again Comcast Ken - This morning - about 25% of my missing folders reappeared. I don't know if this is the best that I can hope for or an indication that the rest of them will come back.
Also - I had a folder called "stored" and all of my other archived folders were sub-folders of the "stored" folder. The folders that came back just appeared - they did not come back as sub-folders.
The stored folder came back too but it is italicized and grayed out - so not sure what that means.
I am praying that the rest of my folders show up.
Any information you have would be appreciated. Thanks.
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02-17-2019
10:12 AM
I got about 25% of my missing folders back this morning - hoping more will return
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02-16-2019
05:09 PM
Okay - thanks - I'll keep watching the forums for updates. I appreciate your response.
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02-16-2019
04:22 PM
Thank you Comcast Ken - I am trying to remain optimistic that my years of IMPORTANT archived emails will reappear. Is Comcast saying that eventually all of us will have our folders restored? This is extremely upsetting and devasting to me - especially for work e-mails. Thanks.
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02-16-2019
12:44 PM
2 Kudos
Two different advanced tech support reps told me that this was a massive server problem and said that folders would be restored when the problem is resolved. I don’t necessarily believe them but it sounds like the person you spoke to had zero information about the situation.
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02-16-2019
09:47 AM
2 Kudos
I completely agree with your comments. And sincerely hope you are correct about the return of the folders.
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02-16-2019
08:59 AM
1 Kudo
Apparently - in the middle of the night on Weds into Thursday - there was some sort of massive e-mail problem or crash - at least that's what the Xfinity tech told me. When I went to look at my e-mail on Thursday morning - ALL of the many, many folders I had created to store IMPORTANT information for work and many, many other IMPORTANT e-mails - had completely disappeared. There were two folders labelled "restore folder - with a bunch of numbers - but they were empty. I have been on the phone with Xfinity three times - speaking with "Advanced Support Techs". They keep assuring me that my folders will reappear but I am pretty certain they are gone and I am very upset. I'm wondering if anyone else has had this happen and what the outcome was. I am not a Comcast "hater". I've been with them for 20 years. Just want my irreplaceable e-mails back
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07-18-2018
12:53 PM
Thank you for your suggestion. A tech person is calling me every couple of days about this. I will mention this to her the next time she calls.
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07-18-2018
10:54 AM
According to Comcast Technical support - this is a known issue left over from the major outage a few weeks ago. They say they are working on it but I am experiencing exactly the same thing you describe on the same channel. All other channels show up on the app. You may want to contact Comcast Technical Support to let them know you are having the same issue.
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07-04-2018
08:12 PM
Very sorry. I did not know that.
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07-04-2018
12:05 PM
Thank you Rusty Ben - not clear what you’re saying though. Comcast says this is a known issue and will be fixed by week’s end? So not my equipment then? Thanks again for always helping.
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07-04-2018
10:11 AM
I posted yesterday thinking that the Stream App was not syncing - but I did some testing. Both shows that do not show up on the Stream App or on Xfinity Stream online were recorded from Fox. So I tried recording a show on another channel and that showed up and was able to be watched. I then tried recording a show on the Fox Channel. It is currently recording on my DVR cable box and can be watched - but it is NOT showing up on the Stream App or Stream online! I tried Syncing my devices through my cable box but that didn't help. I have the Fox App on my phone and that works and shows that it is working through Xfinity. So this is a very strange problem. Any help would be appreciated. Thank you.
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07-03-2018
07:59 PM
Yes I truly did all of the things you suggested. So I will call Comcast. Thanks.
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07-03-2018
07:25 PM
iPhone 7 Plus - latest iOS - tried all you said. Will not record and just found out it will not play the recordings that are showing. Since the problem is also affecting my PC - I’m guessing it’s on Comcast’s end. Thanks for your help.
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07-03-2018
07:06 PM
I tried all of the things you suggested. It is not only the app on my iPhone – the recording’s are also not showing on my PC at Xfinity TV. Thanks for answering.
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07-03-2018
06:13 PM
I just started having the same problem - no recent recordings on the stream app or on my PC at xfinity tv. No one answered your question so I guess this is a new Comcast problem that will never be fixed.
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07-03-2018
05:43 PM
My recordings have stopped showing up on my Xfinity Stream App - they are in the recording section in "Saved" on my cable box but don't show up in the app. I checked online and they do NOT show up online either. I tried uninstalling and reinstalling the app - but something else must be wrong as they don't show up on my computer either. I would appreciate any information or help. Thank you.
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11-29-2017
06:32 PM
1 Kudo
Thank you . Yay Comcast once again.
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11-29-2017
06:24 PM
This app has been working well for me for quite a long time. When I go to "Live TV" all channels and select a show - I was given the option to Watch or Record. Today - the Record option is no longer there. I tried signing out and signing back in - uninstalling and reinstalling the app - restarting my iphone. Nothing works.I have the Xfinity Remote app - which I rarely use - but that has also eliminated the "Record" option from its listings. Hopefully Comcast is aware of this or there is a fix? I appreciate any help anyone can offer. Thank you
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08-31-2015
08:10 PM
It seems like Comcast Chad is the only one who can fix this issue - so I hope he reads this and helps you.
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03-03-2015
12:44 PM
Apparently is was a problem with the way my account was showing to representatives. Comcast Chad fixed the problem in a very short time. Comcast Chad is amazing - after multiple frustrating calls - all it took was for engineering to refresh my account - app is working perfectly again! THANK YOU Comcast Chad.
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03-01-2015
05:34 PM
Thank you for your suggestion. I called and they said that the Cloud is on my account and that the codes are correct. They had no idea why the app wouldn't work and once again referred me to the "App Department". After waiting on hold for 20 minutes I gave up and hung up. THis is mystifying as the app worked perfectly for several months.
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03-01-2015
03:49 PM
I get this exact same message. Good news! XFINITY TV is now available in your area. Please call 1-800-COMCAST to order. Stream live TV and On Demand content to any TV, mobile device, or computer in your home. Add the X1 DVR and enjoy the convenience of watching DVR recordings at home on your mobile devices and computers. Download recordings to a mobile device then take your shows on the road to watch whenever, wherever you like. Switch Account Did you recently upgrade to the X1 Operating System? Activation can take up to 24 hours from the time of purchase. Try Again If you think there's a problem with your service, please call 1-800-COMCAST The app was working PERFECTLY for months. I made the mistake of chatting online with a tech about another problem - and whatever he did caused the app to stop working. (and didn't fix my other problem either!) I have called Comcast and been referred to their "App Department". No one seems to have a clue as to what the problem is and what to do about it. I have deleted and reinstalled the app, turned off and restarted Wifi many times with no success - just the message. I am at my wit's end.
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06-16-2013
11:06 AM
I posted this yesterday but it has mysteriously disappeared!! I'm just wondering if anyone knows if and when Comcast will allow HBOGO on Roku. They allow it on mobile devices, iPads., etc so I don't understand why they won't allow it to stream on Roku. Thanks for any info.
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06-15-2013
04:44 PM
Why does Comcast not allow HBOGO on Roku? It allows it on mobile devices and iPads - so why not on the Roku streaming player. Virtually every other provider allows HBOGO. Ridiculous. Does anyone know if and when it will be available? Thank you.
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