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About truthseeker719
since
09-11-2008
07-07-2020
truthseeker719
Regular Contributor
79
Posts
14
Kudos
1
Solution
06-30-2020
04:24 PM
I have the exact same problem. I have tried everything - I mention all I've tried in my post.; NO ONE has answered repeated posts. Very frustrated with Comcast.
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06-29-2020
04:45 PM
Hello -
I am very frustrated with this problem. Everything was working fine until about 10 days ago. I could connect on my iPhone to my home network, xfinitywifi(unsecured) and XFINITY(secure) at home and with both xfinitywifi and XFINITY wherever available outside of my home.
Now, I can connect to my home network and xfinitywifi (unsecured) on my iPhone - but when I try to connect to XFINITY - I get a message that says "incorrect password". This takes me to a screen that has my correct username and I type in my password -but it still says incorrect password.
I went to the Comcast Forums and asked for help. A Comcast employee suggested that I "forget" XFINITY and then rejoin it. There is NO OPTION to "Forget the network".
I have tried many solutions. I downloaded the Xfi app and installed the Xfinity profile on my phone. That did not help. I deleted the profile.
I downloaded the Xfinity hotspot app and reinstalled the Xfinity profile. I was then able to connect to XFINITY network so I thought the problem was solved. However, two days later - when trying to connect to XFINITY I got the same incorrect password message. In the profile settings XFINITY is showing.
I tried deleting and reinstalling the profile and hotspots app but that did not help.
I tried changing my password altogether and then reinstalling the hotspot app and profile - but that did not help. I got a new message when trying to join XFINITY - it said to move closer and try again. I then restarted my modem and tried again and it went back to the same "incorrect password" message.
This is SO frustrating. Is there no Comcast employee who knows how to fix this problem?
Any help would be greatly appreciated.
Thank you.
Deborah Voluck - 21 year Comcast customer
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06-22-2020
05:27 PM
Hello - I am very frustrated with this problem. I can connect to my home network and xfinitywifi (unsecured) on my iPhone - but when I try to connect to XFINITY - I get a message that says "incorrect password". This takes me to a screen that has my correct username and I type in my password -but it still says incorrect password. There is NO OPTION to "Forget the network". I have tried many solutions. I downloaded the Xfi app and installed the Xfinity profile on my phone. That did not help. I deleted the profile. I downloaded the Xfinity hotspot app and reinstalled the Xfinity profile. I was then able to connect to XFINITY network so I thought the problem was solved. However, two days later - when trying to connect to XFINITY I got the same incorrect password message. In the profile settings XFINITY is showing. I tried deleting and reinstalling the profile and hotspots app but that did not help. I have no idea why this is happening because my username and password WERE recognized - and then the password was not. Any help would be greatly appreciated. Thank you.
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06-18-2020
07:47 PM
Hello - I am very frustrated with this problem. I can connect to my home network and xfinitywifi (unsecured) on my iPhone - but when I try to connect to XFINITY - I get a message that says "incorrect password". This takes me to a screen that has my correct username and I type in my password -but it still says incorrect password. There is NO OPTION to "Forget the network". I have tried many solutions. I downloaded the Xfi app and installed the Xfinity profile on my phone. That did not help. I deleted the profile. I downloaded the Xfinity hotspot app and reinstalled the Xfinity profile. I was then able to connect to XFINITY network so I thought the problem was solved. However, two days later - when trying to connect to XFINITY I got the same incorrect password message. In the profile settings XFINITY is showing. I tried deleting and reinstalling the hotspots app but that did not help. I have no idea why this is happening because my username and password WERE recognized - and then the password was not. Any help would be greatly appreciated. Thank you.
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06-14-2020
08:44 PM
Sorry to bother you again Comcast Josh - I had replied that I installed the HotSpot App and that fixed the problem - but a couple of hours later - I have the same problem. So I tried deleting the HotSpot App and installing the Xfi App. I installed the profile and now the XFINITY user name is my Comcast e-mail username but it is still saying password is incorrect. I tried both my Comcast password and my wifi password - but keep getting the incorrect message. I cannot find where I can "Forget this network" as you suggested. This is extremely frustrating. I have no idea what the problem is. I'm going to restart my router and see if that does anything. Any help is appreciated. This is an extremely strange problem as both my home wifi and xfinitywifi are working fine. Thank you
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06-14-2020
05:05 PM
Don't know if this will work for you but I researched on line and then installed the Xfinity Hotspot App which fixed the problem. I can now get on both xfinitywifi and XFINITY (the secure network). Here is the link to where I found the solution https://wifi.xfinity.com/faq.php Just scroll down to "How do I connect to XFINITY SSID" and follow the steps. Hope this helps. Good luck.
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06-14-2020
04:59 PM
Thank you for your help. I researched more online and then loaded the Xfinity Hotspot App onto my iphone. This fixed the problem. I have no idea why but it did. I now can connect to both xfinitywifi and XFINITY along with my home network. I would be interested in knowing why installing the app fixed the problem but I an just glad it is fixed. Thanks again
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06-14-2020
11:03 AM
Thank you for this suggestion which sounds like it will work. Please excuse my ignorance but where do I find " Click forget network "under your wireless network settings"? On my iphone under XFINITY - it only offers the option to Join Network. I checked online and iphone does not have wireless network settings - only the Wifi section where I am unable to "Forget XFINITY". So where do I find the wireless network setting. Do I need the Xfi app? Or to do this on my computer? Thank you for your help.
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06-13-2020
10:49 AM
Before I reset my wifi password - I would like to try to clarify - the password works on my home network and on xfinitywifi - it does NOT work on XFINITY. The XFINITY was set up by a comcast person when I opened my xfinity mobile account and bought a phone two years ago. When I try to join XFINITY - it says incorrect password and takes me to the enter password page. On that page - my Username is showing as a string of numbers - it is NOT my Comcast username or the name of my home network. So I don't think that changing my password is the solution since it works with the other two(xfinitywifi and my home network) I tried entering my home network username and password and I tried entering my Comcast username and wifi password but neither worked. I did not get an error message for either - XFINITY just wouldn't connect - the little circle just kept spinning. I suspect the string of numbers as my username has something to do with the problem. So any other suggestions? Thank you
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06-07-2020
11:10 AM
I hope I can make this clear: When I got Xfinity Mobile (Aug 2018) - I bought a new phone at the Comcast Store and the sales person set up both xfinity wifi and XFINITY. He explained that XFINITY is secure so to try to use that whenever possible when outside of my home network. I have Xfinity wifi at home and it shows my home network, xfinity and XFINITY. I have always been able to join any of the three. Today - while trying to fix a problem with Safari on my iphone - I tried to join XFINITY and it said "wrong password". When I looked - the user name was a string of numbers. I tried my home network password and it did not work. I have no idea why it would randomly stop working after almost two years. If anyone know how to fix this - I would appreciate any help. Thank you.
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06-16-2013
11:06 AM
I posted this yesterday but it has mysteriously disappeared!! I'm just wondering if anyone knows if and when Comcast will allow HBOGO on Roku. They allow it on mobile devices, iPads., etc so I don't understand why they won't allow it to stream on Roku. Thanks for any info.
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06-15-2013
04:44 PM
Why does Comcast not allow HBOGO on Roku? It allows it on mobile devices and iPads - so why not on the Roku streaming player. Virtually every other provider allows HBOGO. Ridiculous. Does anyone know if and when it will be available? Thank you.
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