I don't appreciate your policy of asking for my social security number to set up a new service. I am a long-time customer and there must be another way of verifying my reliability besides using something that should NOT be given out readily. Today I tried to set up a Comcast service in a new state, because I am moving. The representative on the other end said I needed to give him my SS# to run a credit check, or pay a $50.00 deposit and physically go to a Comcast office to pick up my modem. I am moving across the country so of course I cannot just walk into a Comcast store where I am moving to, BECAUSE I AM NOT THERE YET. He assured me that the number doesn't stay on his screen, just the last 4 digits. Why do you need the last 4 digits to verify us? Can't we just use a pin number? What i want to know is - how can we customers be assured that these agents are not writing our SS# down or storing them in some other way? How are we protected from others who might be skimming these points of entry of our SS#? And - you certainly must know how vulnerable it makes us to identity theft so why put us in that position? There must be a better way for you to do this. I hope you respond appropriately as this practice is highly questionable and I am sure you realize that it does lose you customers. Please, let me and others know if you are willing to consider another solution to this outrageous practice.
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