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About Cadman01
since
07-15-2008
06-08-2020
Cadman01
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06-07-2020
12:19 PM
Sunday 11:17 AM, Tested my speed, and now it's 278 mps! What the heck!
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06-05-2020
11:00 PM
Tested my speed tonight at 10:00 PM, and now it's 704.4 mps! What the heck!
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06-05-2020
08:37 AM
Rechecked my speed with xFi Speed Test this morning --> 290 mps down! Ugh
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06-04-2020
11:38 PM
I have already checked out all the trouble shooting ideas to no availe.
Cadman01
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06-04-2020
06:06 PM
I have an XB6 from Comcast as well as a netgear 4 port gigabit switch since there are only 2 wired ports on the XB6 Gateway and I have 3 wired devices, 2 computer systems and a Brother Printer.
When I restart my gateway and run the xFi speed test I get 700-710 mps d/l. A couple of hours later I get 290-310 mps d/l speed. It doesn't matter what time of day or night, same thing happens.
My system has Intel i5 with a SSD main drive, purchased the latest NIC card as the system is 5 yrs old on the hope the built-in NIC on the motherboard was the problem. It wasn't, still 290-310 speeds.
I have had Comcast Techs as well as the Sr Field Engineer and all connections and lines to the pole are in spec.
My wife works from home, so calling comcast tech support durring her work hours is a no go. This is the 3rd XB6 I have had. Running Win10 with all the latest updates and Windows Security.
I am enclosing a tracert route below:
tracert www.comcast.net
Tracing route to e7010.dscg.akamaiedge.net [2600:1407:5800:8a3::1b62] over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 2601:7c0:c100:23e0:a656:ccff:fe8a:e0d1 2 7 ms 7 ms 7 ms 2001:558:40a1:4::1 3 7 ms 7 ms 7 ms 2001:558:352:fffa::1 4 9 ms 8 ms 7 ms 2001:558:350:55::2 5 12 ms 8 ms 7 ms ae-3-ar04.huntsville.al.hunts.comcast.net [2001:558:350:5c::1] 6 13 ms 14 ms 13 ms ae-100-ar01.b0atlanta.ga.atlanta.comcast.net [2001:558:140:15::1] 7 * 15 ms * be-33031-cs03.56marietta.ga.ibone.comcast.net [2001:558:3:2d2::1] 8 15 ms 14 ms 13 ms be-1312-cr12.56marietta.ga.ibone.comcast.net [2001:558:3:b6::2] 9 32 ms 32 ms 35 ms be-301-cr11.chicago.il.ibone.comcast.net [2001:558:3:168::2] 10 32 ms 32 ms 32 ms be-1211-cs02.chicago.il.ibone.comcast.net [2001:558:3:105::1] 11 33 ms 32 ms 33 ms be-1212-cr12.chicago.il.ibone.comcast.net [2001:558:3:109::2] 12 * * * Request timed out. 13 35 ms * * be-1113-cs01.350ecermak.il.ibone.comcast.net [2001:558:3:c8::1] 14 31 ms 32 ms 33 ms be-2103-pe03.350ecermak.il.ibone.comcast.net [2001:558:3:144::2] 15 34 ms 35 ms 32 ms 2001:559:0:2e::22 16 33 ms 34 ms 32 ms g2600-1407-5800-08a3-0000-0000-0000-1b62.deploy.static.akamaitechnologies.com [2600:1407:5800:8a3::1b62]
Trace complete.
Any thoughts or things I can try? The speeds are the same on my wife's comupter.
Thanks in advance,
Cadman01
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01-17-2020
12:42 PM
The wireless gateway is TG3482G (XB6) and here are the snr numbers from the old modem interface (although the XB6 now uses xFi)
Downstream Channel Bonding Value Index 1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Frequency 441 MHz 447 MHz 453 MHz 459 MHz 465 MHz 471 MHz 477 MHz 483 MHz 489 MHz 495 MHz 513 MHz 519 MHz 525 MHz 531 MHz 537 MHz 543 MHz 549 MHz 555 MHz 561 MHz 567 MHz 573 MHz 579 MHz 585 MHz 591 MHz 690 MHz 597 MHz 603 MHz 609 MHz 615 MHz 621 MHz 627 MHz 633 MHz 605600000 SNR 42.8 dB 42.8 dB 42.7 dB 42.6 dB 42.4 dB 42.3 dB 42.7 dB 42.5 dB 42.6 dB 42.5 dB 42.5 dB 42.7 dB 42.4 dB 42.6 dB 42.5 dB 42.5 dB 42.6 dB 42.4 dB 42.2 dB 42.3 dB 42.3 dB 42.1 dB 42.2 dB 42.1 dB 41.6 dB 41.9 dB 41.7 dB 41.8 dB 41.8 dB 41.7 dB 41.6 dB 41.5 dB NA Power Level -1.5 dBmV -1.4 dBmV -1.3 dBmV -1.4 dBmV -1.5 dBmV -1.6 dBmV -1.2 dBmV -1.2 dBmV -1.3 dBmV -1.2 dBmV -1.1 dBmV -1.0 dBmV -1.1 dBmV -1.1 dBmV 0.9 dBmV -1.1 dBmV -1.1 dBmV -1.0 dBmV -1.0 dBmV -1.3 dBmV -1.2 dBmV -1.2 dBmV -1.1 dBmV -1.1 dBmV 0.1 dBmV -1.1 dBmV -1.5 dBmV -1.3 dBmV -1.1 dBmV 0.9 dBmV -1.3 dBmV -1.4 dBmV NA Modulation 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM
Upstream Channel Bonding Value Index 1 2 3 4 Lock Status Locked Locked Locked Locked Frequency 35 MHz 29 MHz 23 MHz 16 MHz Symbol Rate 5120 5120 5120 5120 Power Level 42.8 dBmV 43.0 dBmV 43.3 dBmV 43.5 dBmV Modulation QAM QAM QAM QAM Channel Type ATDMA ATDMA ATDMA ATDMA
Hope this helps. Btw, ran the xfinity speedtest and got 724 down and 23 up. But later in the day I barely will get over 300 down and 23 up.
Cadman01
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01-14-2020
11:54 AM
I'm sorry, I read your response incorrectly. Yes, this happens on both my wife's computer and mine and they are both hard wired.
After restarting my gateway yesterday morning, and once again getting over 700 d/l and 20 u/l on my wired connection to my computer, it is again around 134 d/l and 20 u/l on my computer that is hard wirered.
Cadman01
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01-12-2020
09:44 PM
No, both my wife's computer and my computer are both hard wired to the wireless gateway.
Cadman01
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01-12-2020
10:10 AM
I currently have 600/20 speed package and usually get 717/20 (wired) after restarting my Xfinity wireless gateway.
Unfortunately, I start to lose that download speed (using xFi Speed test) to around 324/20. This happens daily. Currently I have to restart my wireless gateway daily to fix this problem. Problem being is my wife works from home and uses her computer on a daily basis, and when I check the speed and fine it around the 324 speed, I can't ask her to stop her work to restart the wireless gateway.
This is the second wireless gateway from Xfinity that I have had this type of slow speed problem with.
Thanks for any help,
Cadman01
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