Hello All:
Some of the issues I've been experiencing:
Probably an age old question. I tried to read some of the Board's answers, but whenever I (1) clicked on the reply, the page was not available.
A kindof similar thing just happened today. My bill is too high. Without going into it, I want to downsize--probably cancel television all together. There are are "packages" and "contracts" available on the website. I don't have either now and I don't want them. A chat came up to help. She was very nice, but she said she would need to transfer my chat line to a "retention" chat. Okay, fine. (2) Transferred to a page --- not available again.
On a recent service phone call, (and I hate to call), trying to get my old DVR to function properly, the rep insisted on telling me about new package options. I explained I don't need all the channels I receive now. (3) Sometimes more is not better. He said "Sure!" He presented to cut half the channels and reduce my bill by $17. I'm not kidding.
(4) Another rep told me there is a way to transfer non-X1 DVR recordings, but wouldn't tell me how unless I agreed to the new service she was promoting. If this is really available now, please share!
I don't know what others are paying, but I think I'm up there is top ranks for lower range services. I've found you can add anything you want online, but reducing your bill is a whole 'nother ball game.
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