I recently upgraded to X1 service and Xfinity sent me boxes to replace the boxes on my five screens. I tried to activate X1 box on my main screen and it would not power up. Called Xfinity and after about one hour working with rep on phone, no results. Called Xfinity to report this and was asked to reinstall X1 box. I did and box would not power up. Rep said she would send me another box. I tried to activate the replacement box and it would not power up. Another hour with Xfinity rep and no results. I did an online search regarding the X1 service and results show much trouble with the X1 boxes. Tomorrow all six boxes that were sent to me are going back. Not worth the hassle. I should say that I have constant issues with Xfinity service and have had numerous visits from techs. It once took months to resolve an internet conectivity issue. Line to my house was replaced three times. Finally, a tech came out and noticed that my line was plugged into a defective port. Currently, I need to reboot my modem several times a week because of internet connection issues. I have had techs visit with no results. Of course, Xfinity wants to bill for these useless tech calls. If there was a viable alternative to Xfinity in my area, I would change in a minute.
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