About Shoya

Hi All - this will be long, but this is complicated, and I want to try to be at least somewhat clear....    For at least three years we have struggled with our Comcast Service (Internet, TV and phone).  Frequent outages of all services Pixelating of images on TV Loss of channels  Channels freezing  Remote failing or extremely slow response times (remote has been replaced several times) Lack of sync between audio/video on TV "Stuttering" of audio (not sure what else to term it when the audio breaks up) Loss of Internet connection Very slow connections even with hard-wired Comcast has sent multiple techs out to examine the system, all of whom have done pretty much the same things: replacing cable boxes and modem/router; replacing lines outside and inside and once even replacing the unit by the pole into which the lines run. None of this has made any lasting difference. Each tech has promised her/his solution will resolve our problems for good and each time the "resolution" has lasted less than a few days if that. On several occasions the technicians have been unable to identify the cause of the issues and have left suggesting "must have been a passing problem." Except the problems never complete abate.    Frustrated by the lack of progress in resolving our increasingly issues, we contacted Corporate and they assigned a "top-tier" technician/manager to assist in resolving the problems. Eventually, this person came out in company with several other "suits" and yet another technician to look at our system. After about ninety minutes of examination and subsequent arguing (apparently, they could not agree on what is causing these problems) the technician replaced several components (all of which had previously been replaced) they assured us they would follow-up to ensure the issues were fully resolved and left. Shortly after, the "top-tier manager" seems to have disappeared off the planet, no longer responding to e-mail or telephone messages.    Meanwhile, our service has gone from bad to terrible. This is particularly true with the TV. Although we pay for a full package of stations, it is rare that we have full and uninterrupted access to these channels. It is very common to lose audio or video or both several times in an hour program; to have the audio "stutter" or to have the image pixelate or freeze. Rarely are we able to enjoy a program without some type of interruption. There are several channels we are often unable to watch at all due to loss of signal. In addition, when our Internet fails, this means our telephone service is also disrupted. Often this happens when we are on the phone and the system shuts down, usually for a short time, but nonetheless, it is very irritating, especially when on a business call.    If you have read to this point, you may be wondering why we stick with Comcast given the level of these problems. Unfortunately, we live in an area where Comcast is the only provider for high-speed Internet service. In addition, due to a variety of factors, satellite reception is very limited. In other words, we are stuck with Comcast's sub-standard service.   I am posting to this forum in hope someone with more technical knowledge than I might offer some insight. I know many members are experienced with these type problems and perhaps you might have thoughts the Comcast techs have not yet considered. With respect, please do not simply advise me to ask Comcast to send out another tech. This seems a waste of time and effort since so many have already come out and yet the same problems remain. I’d love to hear from others who may have experienced the same difficulty and found solutions. Thank you for any input!   ... View more