About gah5

Well, it is supposed to be 10G total, but if you move them, then the total shouldn't change.  And the limit on the number, without telling us or warning us, is just wrong. ... View more

OK, here is more exactly what happens.   I put maybe a few hundred email in the trash.  I did this by sorting on sender, then selecting ones from the same sender that I didn't need, and move them to trash.   Now I say empty trash.   And nothing happens.  Maybe I did it wrong, so try again.  And again.   I had over 9GB of mail, which was the reason for doing this, and was getting ready to try a program that could copy between Imap systems.  That is, copy all my mail to another computer.   It is now obvious that it takes some time, maybe a minute or so, to empty trash.  During this time, the browser doesn't respond, as it is waiting for Comcast, but still keeps track of mouse clicks.  (That might count as a browser bug.)    So, since I was clicking on things while it wasn't responding, is it possible that I clicked "Delete all mail", and then "Confirm"?  I can't be sure that I wasn't.   Until this time, I was never told about the limit to the size of Trash, and for that matter, not about the recover of deleted mail or its size.  It was pretty obvious when I saw the size of exactly 5000 and 15000 messages, though, that someone was counting them.    As "Delete" normally means "Move to trash", we should get an extra warning when it is more messages than fit in trash, that they will be deleted. ... View more

There is a menu option for inbox: "Delete all messages".   I have had cases where the mouse is slow, and what I click on is not what actually happens, so it isn't all that hard to click on "Delete all messages" when you meant something else.   That would not be so bad, if we could get the messages back from the trash, but it seems that we can't.  10GB of mail could easily be hundreds of thousands, or even millions of messages.   That Comcast deletes the mail without putting it in the trash, and without warning, is a bug.   There should be back-up tapes, at least in case of server failure, but so far everyone I ask denies this. That is, maybe once a year or so, full backup of the servers.  Since what we are talking about is years of email, that could be useful.   thanks! ... View more

This happened while I was deleting some mail from the trash. Enough messages that it took some time.   What I have seen before, mostly when reading mail, is that the browser will be slow, and then send mouse clicks that didn't match what was under the mouse when I clicked it.  So I click on a message, the screen scrolls, and I get a different one.   So, even though I didn't click on "move all messages to trash", it is possible that the browser sent that.   If there is a limit to the size of trash, it should either verify that one really means it, or not put them all in the trash.   The whole idea of trash is to give us an extra chance before they are gone.  In the rare chance that someone really does want to trash the whole inbox, a warning would be nice.   Over recent years of political campaigns, I have gotten many emails related to such fund raising (from both sides!).  So my inbox had many messages that I wasn't interested in, but some that I was.   I thought that there should at least be disk backups that could restore, but from what I was told, there are none.  Is there no recovery in the case of server or disk failure?   thanks. ... View more

It seems that the limit in trash is 15000, and in "Recover deleted email" is 5000.   Past that, they are gone.   This seems to be a Comcast bug that they are not interested in even talking about.  I tried calling up, and as close as I could get to the people who actually do e-mail.   Over the last years of political campaigns, I managed to get on both Democrat and Republican mailing lists, so way too many emails.   The limit is supposed to be 10GB, which for usual size mail is a lot more than 20,000.   I didn't intentionally put them in the trash, either.  That seems to be another Comcast bug. ... View more

It seems that there is a limit to the number that can be recovered, and to the number that can be in the trash.   Comcast needs to fix this!  At the current rate of spam, it only takes a short time to reach these limits. ... View more

Yes Comcast lost my e-mail also, and won't even try to restore them.   Normal practice for any IT business is to have backups, but it seems that they don't.   Even if I got to the end of last year, that is, that there are year and backups, that would be fine.    Right after this, I figure out how to get a copy of them to my computer, but too late. ... View more

Mine disappeared a few days earlier.   I deleted some e-mail, which was fine.  Then it decided to put all my e-mail in the Trash, but only 20,000 (exactly) made it to the trash.  The rest disappeared.   It seems that Comcast does only 15 day backup of received e-mail.  No backups of Inbox at all!  (That is what they told me.)     Can you really run an IT business with no backups at all?  Or is it just too much for them to get the data off?       ... View more