06-18-2018
09:02 AM
Same thing is happening to me, only none of my recordings show up. After over 3 hours on Xfinity Chat, I've been promised a phone call from advanced tech support within 24-36 hrs. I'll post their solution when I get it. I wish I had 3+hrs of my life back!
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05-13-2018
12:37 PM
In my case, this brings me to a login page that does not recognize my user name and password. I have called on this several times and got the same BS double talk that I've come to expect. Thanks for the suggestion, however. Glad it works for you.
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04-29-2018
11:45 AM
I"m tired of wasting my time on this. The links being provided are usless. Clearly, no thought for the consumer is being considered. I understand systems need to be upgraded, but the total lack of communication to tech support and retail outlets regarding these changes is astounding. Rather than stringing us along with useless links, just say it won't work so we can shop for a system that will. My temporary solution was to buy an inexpensive up to date Android tablet ($70.00). Another piece of equipment, but at least the app downloads.
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03-09-2018
11:23 AM
All this link does is bring me to the home page with the same "rules no longer supported...". After two months and hours of wasted time, I've had it with this merry-go-round. I'm soured on the whole Xfinity operation. I'm forced to cancel this nightmare service, and probably the entire account. I'll gladly pay the early cancellation penalty. Companies are only as good as their customer service.
My regards to the advanced development team!
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02-19-2018
12:55 PM
Good idea, I'm doing the same.
Iris home security and DTV are looking pretty good to me right now. Since Xfinity has wasted almost a month of my time with promises and outright useless information, I'm forced to leave town with inadequate protection. I keep thinking this was just a design flaw and will be corrected. The lack of action tells me this is not the case.
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02-17-2018
09:09 PM
Ditto to everything thing you've stated! Same issue, same results. After multiple chats and calls they said my ticket was sent to the advanced developement team and to expect a solution and a call between 24-72 hours...Hah! As of my last call, I'm now told there is no way to access the old rules portal via website, information that would have been useful to me several weeks ago as it was being installed. My phone will not accept the mobile app so this POS system is usless to me. The agent was kind enough to provide me with information on cancelling the service...without me even asking! How considerate! (extreme sarcasm!).
So, if you don't have a smart phone or one with at least Android 4.4, Xfinity Home Security does not need you as a customer. Sidenote: My local service center didn't even now about this change...imagine that!
P'd off customer of 15 yrs
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02-03-2018
08:08 PM
I had the home security installed 2 weeks ago. Now I find I can't download the Xfinity Home app because my phone runs Android 4.3, not 4.4. I can go without viewing the camera but now it seems the rules page can only be accessed through the app.
This renders this system useless for my needs and I will be returning it. Put the rules back on the website!
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