Ditto to everything thing you've stated! Same issue, same results. After multiple chats and calls they said my ticket was sent to the advanced developement team and to expect a solution and a call between 24-72 hours...Hah! As of my last call, I'm now told there is no way to access the old rules portal via website, information that would have been useful to me several weeks ago as it was being installed. My phone will not accept the mobile app so this POS system is usless to me. The agent was kind enough to provide me with information on cancelling the service...without me even asking! How considerate! (extreme sarcasm!).
So, if you don't have a smart phone or one with at least Android 4.4, Xfinity Home Security does not need you as a customer. Sidenote: My local service center didn't even now about this change...imagine that!
P'd off customer of 15 yrs
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