Completely agree with other dissatisfied posts. Comcast is treating customers poorly and arbitrarily making changes with an attitude of “take it or leave it, we don’t care because customers are stuck with using our servces”. HITS is in no way equivalent to multiple Cinemax channels and Cinemax content. Comcast Customer Care offered me a paltry $12 one month credit to restore the channels for one month, then $12/ mo charge to my account thereafter if I keep the channels. Totally unacceptable compensation. Acceptable would have been $12/ mo reduction in bill, or restoration of Cinemax until contract ends, or add another service like EPIX or Sports and Entertainment package as substitute for Cinemax until contact term ends. Very unhappy and dissatisfied, but they know I am stuck using them so they do what they want. Improved customer service is just lip service and marketing on their part.
... View more