I'm having the same trouble and about to lose my mind. Just moved into a new place and have been working on this for 2 days. Can't get person on the phone. Do-loop, no matter what I try. The modem doesn't get a signal. Tried multiple outlets. Nothing. The stupid automated person on the activation line and on customer service just keeps telling me to restart the modem. I've done it like 10 times. I can't get it to tell me anything else. Sometimes it will say they will contact me withing 10 minutes after reset it, but they don't. It's all a ruse. I'm about to start throwing stuff.
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