About stevenk734

Bill, What did you like about the post? Just curious. I tend to use component cables under certain conditions. I believe that HDMI has certain types of restrictions that are not talked about. In the case if this particular setup of mine, it’s better for my surround system and other uses. I hope one Of the comcast techs on this forum can recommend another component box that fits my needs, if it comes to it. As I mentioned, I get prime on my companion box and my Roku and it looks like this box Is compatible, as the icon is there and awaiting by notification, so we’ll see. These nice folks, like comcast Andrew and the volunteers, are far more knowledgeable than most of the very well meaning phone techs. The problem, according to a tech I spoke to, is just Its not a serious enough issur to write an upper level tech ticket. I’m cool with that. I can wait. Andrew or someone else confirmed my suspicions that it would come along, at some point. So, no need the hassle it further. I’ve been a 35 year customer a one hone, 18 year s at my second home. I think the techs try hard and I don’t understand why everyone complains about them. This stuff is complicated. Not every tech is a genius, but they try hard. ... View more

Thanks for that update. I appreciate it. Let’s just say that, for now, I prefer component cables. I already get prime on my Roku player so I can wait. If, however, there is another x1 compatible component cable box available, that would get prime quicker, I’m open to any suggestions, model numbers that I could call local stores or order from Xfinity. Thanks in advance ... View more

Andrew, Thank you for the time and support you are providing all of us. Well, here’s my weird situation. I have a Pace XG1-P DVR box and a companion box. The Pace DVR box has the Prime app there, but when you try to open it, it says to wait until a notification comes or words to that effect. The companion box both has the Prime app and it is working on that companion box. Here’s the really weird part. The Comcast phone tech says that although the DVR box serial numbers match, she reports seeing a totally different box in her view. Not even a DVR. Says that it reports to her as not compatible, but again, she has the wrong box listed. She thinks that it was never coded correctly or some other bizarre reason. Also states that since a tech is coming out next week to do the 1 gig update, the installer will be able to somehow figure out what is going on, from my house. I’ve had the Pace for 2-3 years. I want to keep using component cables. The Netflix, YouTube, other apps work fine on both. Again, the PACE DVR doesn’t say incompatible, just to wait for a notification. Any thoughts? Thanks in advance. Steve K. ... View more

For all those with voice control problems, try putting in a set of new batteries.worked for me ... View more