The buffer recording was removed over a year ago after being around for years and years. We were told at the time it was because they were doing the "online dvr" thing and wanted the 2 experiences to be the same. So basically, those of us paying for a physical box were being penalized because they wanted to do this other thing and not do a few "if ... then ..." or case statements.
Nothing was ever said about patents. So if someone at Comcast said it was due to patents since then, they lied one of those times. I suspect the original expaination was the correct one. The patent excuse always comes up as an excuse for why they don't do something but usually it sounds like bs.
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In the past 3 weeks, give or take, I've started having issues with programs not recording or dissapearing. Most of the time my box is approx 80% full.
I have 2 X1 dvrs with the cloud technology/anyroom setup.
Therefore I have no control over what box is recording or even seeing what box the recordings are on. I used to be able to unplug one and those recordings would disappear to tell, but that no longer happens. I supposed I could go through all 119 recordings to find out one by one, but obviously that would be dumb.
In the cloud (on the web) it says I'm 100% full with only 95 recordings. No matter how many get deleted the cloud thinks I'm full. None of this was an issue in the past.
I don't know if the issue is a recent software update in October (most likely) or what. I suspect the problem is that the recordings are not load balancing correctly and one dvr is full and x1 isn't just moving those recordings to the other dvr. Most shows are recording but not all. It seems that it's mostly shows that I have set to delete when not enough space and they just don't record because it erroneously determines there isn't enough space, and deletes previous shows with that setting even though in total there is 20% avail space on the dvrs.
It's also possible it has something to do with the cloud being "full" supposedly, but I don't think so. That is a separate problem. The cloud should reflect the space I have on the 2 dvrs in total, and always has in the past. I did a quick check, there are no shows that are not currently on the dvr, and many that are on the dvr that are not in the cloud (119 to 95, so 24 shows).
So somehow the previous updates seems to have messed up how multiple x1 dvrs are handled.
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I have 2 X1 DVRs (anyroom dvr). One of the originals from 4 years ago (a pace) and a newer one from last year (an arris).
In the last week or so, I've had a lot of issues accessing recordings. It's hard to tell for sure since you can't tell which recordings are on which box, but often I try to watch a recording and it says it can't access it. If I wait a few sometimes I can get it, sometimes I can't. I think the boxes are having trouble talking to each other. Other times I can few a recording but the speed is messed up off and on. Or if I go back or forward 5 mins, it seems to hang and/or freeze (sometimes it eventually goes, sometimes not).
Having 2 DVRs has worked more or less flawlessly for the last year (except constantly needing to run dvr sync). This is a new thing that has happened since the outage a couple of weekends ago, most noteably in the last week. I don't know if some kind of update was done a week a go or not.
A couple of wishes for using dual DVRS.
1. Please put the sync dvr option in a more convenient spot such as the troubleshooting menu (accessed via the A button).
2. Please show what box a recording is on, especially when it's being recorded. Sometimes you need to reboot a box and there is no consistent, reliable way to know which box something is recording on.
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I like the X1 platform and the On Demand is great but the feature mentioned here is definitely missed. I didn't switch from Wow to Comcast until April so I never had it on Comcast but I did on Wow and used it often. Not being able to rew or ff live TV on the companion boxes is something I miss even more. Wow's UltraTV did it so why can't Comcast's? The other thing that's missing that I had on Wow was being able to permanently change the guide to hide channels to which I don't subscribe. If it wasn't for the difference in price, I would have already switched back to Wow and I am considering doing so anyway. Maybe Comcast should ask it's customers what features they want instead of just deciding for us. I'm a busy person because of my work so I get interrupted by phone calls while watching live TV quite often (especially during sporting events). I can pause what I'm watching but sometimes after I've paused it, I have to leave. I can start recording but I miss everything between the time I paused it and the time I hit record. Sometimes that can be several minutes or even more. That's crappy. I think most of us are smart enough to know there's a difference between the in home DVR and the cloud DVR so to think we need both to be "a consistent recording experience" is ludicrous. Please Comcast, listen to your customers and give this feature back. Otherwise, you might just lose us.
Comcast will only lose customers who have other options. There is quite a large segment of the USA that only has them.
For the technical people, cord-cutting is growing.
My oldest son only has Comcast Internet (his only option in his apartment), He can watch just about any live TV show and he watches movies that I can't get without renting or buying them.
I think Comcast will adjust to meet the changing landscape, but some areas of the USA are difficult to service. The infrastructure to extend Comcast into low-density areas costs a lot and if there aren't enough customers to pay for the infrastructure, Comcast will bypass them.
Comcast Gigabit is coming, but it will not be easy to offer it to EVERY Comcast customer.
I can remember when people used to be excited to get Comcast. After AT&T BI bought Media One (which was an excellent cable company) and then let it languish, and lots of other cable companies were trying to figure out new options, when Comcast came in it was a big deal usually. That was the mid 2000s. In this decade, pretty much everyone hates them.
The problem is, for all intents, they are a utility but aren't really treated that way anymore because they've gotten too big. "Too big to fail". I also remember when towns could force a cable company to do x, y, and z. Not anymore. The fact that comcast bought NBC, and hence NBC news and Meet the Press, doesn't help either. There have been a lot of stories by serious journalists about how Comcast uses their news organization as a "carrot and stick" to get people like the FCC to do what they want. Note that the encryption of all stations, rolling back advancements of a couple of decades, happened after they had a controlling interest in NBC, and effectively locking people into their equipment and heavyhandedness. We essentially have a tax on every TV we use in the house because you can no longer watch anything without their boxes, which are probably paid for the first 3-6 months of their lives. Used to be you'd have a box in the living room for extras and other TVs in the house were just connected to cable.
They force us to use their equipment, which they charge more and more for, then remove features one by one. And they nickle and dime us to death. Why on earth are we still paying an "HD technology fee"? I could see it a decade ago, but that is normal TV now and any costs they had in converting are long ago paid for.
It's ridiculous as is their excuse for not allowing buffering. "We want the experience for those using internet recording and dvrs to be the same". Too bad the cost isn't the same! We are paying for a full fledged dvr and it should behave as such.
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@TerriB wrote: @rjc1247 wrote: @BeowolfJones wrote: Long, Long Ago in a Comcast Box gone far, far away The Users had the capability to do buffer recordings. The Evil Comcast lord Vader decided to remove the feature so his army of slave programmers wouldn't have to strain their minuscule brains figuring out how to keep it in the Cloud based reality that Lord Vader was foisting on the republic to gain complete control of the video universe. Wanna Fix something ? Give us back the buffer ! Yeah! ...And frame-by-frame advance with a proper slo-mo feature! Yes Yes and Yes...buffer, slo mo and frame by frame would keep the wolves at bay...or at least some of us and we speak for many Yes and Yes! I don't care about the cloud, it's only another way for them to nickle and dime us. I want a dvr that works as well as my panasonic dvr from 15 years ago that I can no longer use because comcast used their control of NBC news to get politicians to do what they want (encrypt all feeds). Or my old VCRs for that matter. If you take away basics for "new" stuff, you are still going backwards.
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@geek46 wrote: @DKSac wrote: Major issue with the DVR now. No more buffer recording, and now if you set a show to record and another show on the same channel to record 3 minutes early, right after the first show, the fist show recording stop 3 minutes before the show ends. It is as if the two tunners can't record the same channel at the same time anymore. It is rediculous. Comcast is aware of this issue and has reported that the "fix" will come around the end of April.... There is still no recording of the buffer when you set a show you are watching to record. It's been 3 months and about 3 updates now since it was broken. When is it going to be fixed!!!
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The last box update (mar 7) broke recording a show you are watching, again. Once again you don't get what is in the buffer if you select to record something you are watching. This is bad. If you start watching something, like it, and want to save it, you can't. If you were watching something recorded and then discover whatever is on the channel you are on and is good, if you don't have time to go back and hour or whatever and watch from there right then, you've lost it. etc, etc. It was already partially broken before then when, once again, it was recording the buffer but the progress bar was broken. You'd record an hour but according to the progress bar it was only 5 minutes.
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I want my DVR to act like a DVR, not a glorified XOD. Therefore, 1. I want to be able to make manual recordings, easily. I want to set start and stop times, not being restrained by artificial 30 min, 1 hour, 1 1/2 hour blah blah. I want to make the manual recordings repeating. If I want to record CBS from 9 to 12 every Sunday night because I'm not sure when my shows will be on after the football game, I should be able to, without resetting it every week. 2. I want to be able to extend a show for any amount of time. The fact that it's restricted is ridiculous. The fact you have different rules for TV Shows and Sports is double ridiculous. You can extend a show 1,3, or 5 minutes only. You can extend a sport 30/60/90/120 and so on. 3. Ideally I could set a show to always start a few minutes late. You still don't handle the overlapping of shows well and usually you can loose the first few minutes of show, not the last. 4. I want slow motion back. Again has existed since the beginning of recording. I want to be able to have it back for dvr and live tv, and we never had it for XOD, but should have. I can't possibly believe the advertisers (your main customers) have a complaint about us watching their ads in slow mo. Forward and back. 5. I want the original air date back in the first description of the show. Not after digging around. Now you get it if you go into movie info or sometimes for a series if you go into the episodes list and hit info once, not twice. You've had this capability for years, why are you hiding it now. 6. Setting XOD to only move 10minutes at a time isn't stopping anyone from doing anything other than watch it. There are reasons TV viewship is decreasing and trying to shove things down people's throats when they grew not having to deal with it is probably a big reason. 7. Start dong regression testing so you upgrades don't break things. If you have to hire more QA engineers, do it!
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"exit exit exit 9896" to go back and forth between the two guides still worked as of 2 weeks ago. i don't like the new guide, it's missing many features of the original, so I'm staying with the originial and check the new one on occasion to see if it's improved. I use the above code to go back and forth. the search option will pop up when doing this, ignore it. Comcast reminds me of a company I used to work for that had what we called "shiny new object syndrome". The rarely ever completed a project. They would get it almost done, think of some "cool new way" to do it and start over again. Each iteration would have less functionality than the one before it, sometimes adding a new feature but loosing so many existing functions it wasn't really usable. Gee, wonder why they aren't in business any more? :-) The new guide most importantly no longer allows you to find all the times a show is on. The interface is child like. Images are nice but they take up to much screen real estate causing the loss of actual information. I miss the 2/3 screen image while in the mini-guide. The see through, full screen in the background, approach is silly. You can't really see much even with the lightest setting. I often would watch something while looking through the guide, in the new interface that is pretty much impossible. (It's probably easier for them not to have to resize the image, cause it's all about them not the customers). The only improvement in the new guide is that the "schedule" shows conflicts. Everything takes up too much screen real estate causing you to get much less information in a view. It's like suddenly having tunnel vision and not being abled to see anything but a narrow band of info. The only other improvement, being able to skip through the full guide one day at a time, is also now available on the old guide. Why not just finish adding the few missing things (after a year and a half of pain) to the old guide instead of starting over? At leat the old guide is still there, that helps somewhat the apparent approach that customers are suckers who pay to be beta testers, instead of getting paid to be beta testers. Towns really need to allow multiple cable providers into a town to compete with each other. The current method of giving a company a monopoly to abuse their customers with no competition isn't working. Comcast buying NBC doesn't help any either.
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@andi_h wrote: @RobertWy wrote: @kab1 wrote: I agree HD Tech. When watching a program and you decide to record the whole show the recording should start at the beginning. Comcast will be installing my X1 in a couple weeks and hopefully this will be addresed. Very, very doubtful. Very very doubtful indeed. This has been a pending feature request for a long time and is my wife's and my main dislike of the X1/X2 platform. It's very annoying not to be able to pause and rewind while watching live tv and to start recording so that it records the entire program from the beginning. Also the size of the DVR storage is mediocre at best. This works for me. I've tried it in the new guide as well (I'm staying with the old guide). They sort of fixed it awhile ago. The problem is that the progress bar is wrong. So it will say it only recorded 20 minutes but will have actually gotten the whole hour. While watching the progress bar will only go 20 minutes but the show keeps running beyond that for the whole hour (assuming it's an hour show). So it can be hard to tell where you are in the show, and looking at your list of shows it appears you only got 20 mintues, but whatever was in the buffer should be there. Obviously if you just turned to that channel you will only get whatever was in the buffer since you changed to that channel.
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@RobertWy wrote: @TiredRetired wrote: @RobertWy wrote: @TiredRetired wrote: @volzalum wrote: Ok, I thought AnyPlay was a separate box that took your existing DVR and streamed it over Sling. It was a separate box. It essentially amounted to a headless CableCARD set-top with on-board Wi-Fi and QAM-to-IP video transcoding capabilities. It did not, to the best of my knowledge, have anything to do with Sling. Now, the current crop of XG1 boxes have built in transcoding, essentially making the need for a separate box with cable cards obsolete. Next up, the XG5 Media Gateway, which will be really slick and neat. No need for a cable box if you have a smart TV. If no smart TV (like me) then you will need the Xi3 IP only client box. Cool, huh? Wow. I have a Samsung SmartTV. I REALLY want that upgrade. This is the first time I've heard about this capability. Where did you find this information? Some light reading! http://www.lightreading.com/comcast-all-service-gateways-go-headless/d/d-id/700454 Cheers. It reads like the signal is sent to Smart TV's over wifi. I hope the new Arris and Pace XG5 has more throuput than my current xfinity DOCSIS 2.0 gateway TV over IP via an app on smart TVs was part of the deal with the FCC when the decided to allow cable companies to encrypt the broadcast channels. It's been very slow in coming however. There have been rumors that "this would be the year" for like 3 years now. The idea is that cable companies shouldn't be able to charge you extra (for a box) to get a service you already have paid for and this provides that while the FCC agreed they needed to encrypt channels to prevent theft (supposedly). Comcast also claimed they wanted to encrypt channels and use boxes they control remotely to reduce costs for them (obviously not for us) so they wouldn't need so many service technicians. Presumably this also will allow us to use regular functions on our TVs again. I miss being able to program my TV to turn on in the morning to a specific news channel as my alarm clock.
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It happens pretty regularily. Tonight I turned it on to watch NCIS only it wasn't there. I couldn't restart until after 11 because of other recordings but it showed up when I did. I can't watch it now though, it's too late. Really irritating. They don't always show up though. It seems to have the hardest time when recording 2 shows. It also can't handle it if a show starts a minute after the hour. Last night there was a show scheduled to record at 9 which showed up in the grid as not going to record. The only reason I could find is that one of the 8PM shows was going to run until 9:01. There wasn't even a second show set to record at 9. And the show that was set was after one of the 8PM shows. When I hit the record button on the grid it set to record without issue. So it was for no reason. If I hadn't look at the grid earlier I would have missed it. And unfortunately, the schedule doesn't show what isn't going to record like the older boxes do! You won't know unless you look through the grid. Which also brings up the issue of the lack of mutliple favorites. I would have several, one for primetime channels, one for kids, one for favorites more than primetime, etc. In my opinion, last week was just the same stuff that's been going on since the end of February/beginning of March. It just had degraded to a point to make it unusable. And while whatever they did to 'fix' made it somewhat useable again, all the problems are still there. Last night I got the 'code 18' error message again. It means that your cable card in the box has lost it's pairing with the box. You just get the channel logo and that's it. The only way to fix it is to call them up. I got someone in India who didn't know what I was talking about but eventually figured it out. Nice guy but a little clueless. Didn't seem to know what an X1 box was.
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It seemed to be fixed this morning ... but it's acting up again. I've been home sick so this has been particularily annoying. My box recorded some shows this morning and allowed me to see the others. It seemed to be nice and peppy in it's response to my using it. I just finished watching a 2 hour show and now everything says "dvr maintenance" again except the "deleted" folder. I thought maybe it was just back to the problems of the last few weeks where you couldn't use anything on the hour and half hour, constant "dvr maintenance" or spinning circles. However, it's now 10 minutes past and I still can't access my shows.
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I got through far enough once today to get a recording that they new about and were working on the X1 box issue. The other 4 times I called I just got a busy signal once I was supposedly passed to the support group. Probably too many people calling for even the automated messaging system to work. X1 in the cloud, taking everyone down at once, was their stupid idea.
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I agree about us being beta-testers. I've had mine about 6 months too. Besides them lying about how much the "better deal" was going to cost, and the great new box ... They should be giving these boxes to us for free. The interface is nicer but it's been missing tons of features. It was kind of 6 one way, a dozen the other, so I held onto it, especially since I kept my motorola box, which works well. As I've learned more about it, and the whole "everything in the cloud" bull setup, I've been more and more agravated. As a software engineer who works with a saas product, this is not the kind of thing you put in the cloud. You don't put inode lists on remote servers. You should always be able to acccess your recordings even if the servers are down. Notice, of course, that their precious on demand is working just fine. This last month though, the x1 box has become almost unusable. The issues far outway any benefit so either I'm sticking it in the bedroom and moving the motorola out to the living room, or I'm returning it. One of the service people told me that comcast had actually pushed all of them to use the box. Like they were doing their workers a favor. Most ended up getting rid of them because there were so many problems.
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A couple of other things: 831 doesn't show up in the favorites list no matter what. It's TBS here. I've tried removing and leaving it off for a day and then re-adding it, so forth. It just won't show up. Search is terrible. If you search on something that is in on-demand it won't tell you it's also on a TV network. Many times I've tried to search for something I know is going to be on and it just tries to direct me to the on-demand version, often something you have to pay for but not always. I have to guess and go find it myself or use some other online schedule service. Search and/or the episode guide will tell you about episodes that have not yet made it to on-demand, but not about ones already there. Movies are useless in search.
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I've had an x1 box for a few months now and it's gotten way worse lately. I'd say from the number of people that are saying they've just setup a box, that is the problem. I don't know if people realize this or not, but X1 is a cloud thing. From what I've been told and figured out, everything except the actual recordings and front end is in the cloud. That is one of the reasons why, say you hit record, and it can take a minute to start recording. The message is going to the servers and then coming back. Same for missing programs. I once lost everything on my hard disk. I was told by support that they had moved the servers that contained the inode information (basically the link to where on your disk the program is stored) and that it had lost my info. A week later there was an attempt to restore the information but by then the programs had been overwritten by new programs so they couldn't restore. I have found over the last month that it's often impossible to do anything in primetime. I'm on the east coast and the box just doesn't work properly from 8 to midnight or so. I assume it's due to overload. Overload now there are more people using x1 on the x1 servers. Overload because of all that traffic going across the internet and overload just because people are home using the internet. You really need to restart your box almost every day. I often find this temporarily fixes the available space information being wrong. It also seems to often fix the programs that you've recorded not showing up issue. They are there, just your box doesn't know it. It doesn't fix the fact that when you try to change your recording schedule during primetime, the info never gets to the server, or it recognizes the info too late. I've also had the issue the last month of loosing video (not usually audio) and nothing seemed to fix it. I've since discovered a method that seems to work for some unknown reason. Going to 805 (abc hd) for example does nothing. However, set your box to always go to the hd version if available, then tune to 005 (abd sd) and it will then autotune to 805 and the video will show up. I can only assume that somehow the info is making it to the servers faster this way but when you tune to 805 (like hundreds of others on x1 boxes) the signal isn't making it through. This is a dumb way to do TV. Of course this is all part of their plan to have complete control. Supposedly you can use your analog recording device (vcr and the like) off the RCA plugs. The just fixed it so you can't record anything off on-demand, so if you didn't get a show recorded (because of the stupid box) and you try to record it off on-demand, it won't let you. We also just got letters they are going to encrypt basic cable, so now you need to rent their equipment to use the service you are paying hundreds of dollars for. What a scam!!! They are just trying to lock everyone into a corner. The idea that between cable and internet I'm paying close to 200 dollars a month but that doesn't give me the right to use what I'm paying for, I now have to pay for special equipment on every tv in the house to actually use the service I've paid for is ridiculous. I won't be surprised if pretty soon we are going to also have to pay individually for each show we watch. I probably watch too much tv, this will help cut back. There really is no advantage over satellite anymore.
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I've had this happening a lot lately. Sometime it will rectify itself but it's getting worse and last night it wouldn't resolve itself at all. What ended up being the problem was they had to "re-pair" the cable card with the box that it's in. They do it remotely. I still had some issues after but found restarting it a couple of times seemed to fix it, for now. The boxes really are junk, even if they have potential. I decided to wait a little longer before returning but now I'm seriously thinking about going to one of the satelite networks. They seem to be light years ahead. From what I can tell from all the talking I've done with support people is that everything is in the "cloud". Even the inode list (kind of a table of contents) for the programs you have recorded is actually on servers at comcast, not on your box. I actually ended up loosing all the content on my box because one evening they moved servers and it messed stuff up. The situation being agravated by the fact that no one knows what they are doing there. So by the time they contacted me back more than a week later with a supposed "solution" it was too late because the content had been recorded over. Considering they can't even deal with the volume of internet traffic at peak times, expecting all the TV stuff to happen over the internet is just the dumbest idea I have ever heard off. I think that's why it jams up a lot during prime time. I record things but they don't show up on the box for hours and then suddenly they are there, for example. It almost always happens between 8 and 11:30PM give or take. I'll say to record something and nothing will happen, then half an hour later the little message will pop up and say "recording blah blah". The interface has a lot of potential but it's missing basic functionality such as good, repeatable, manual recordings, moving ahead and back by day on the grid instead of by hour, Your schedule recording section telling you when there are conflicts, and general responsivness issues caused by this dumb remote access with everything on their servers idea. The sensible thing would have been to store all this info on your box, not on a server. If they then wanted to for what ever reason (probably nefarious) to sync to their servers, fine.
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