About KennW

The current App works on both my iPad Pro and iPhone XR.  Both use ios13.2 ... View more

I had the same problem a few months ago -  but it fixed itself after a few weeks and the app currently works on my iOS devices ... View more

No - the app did not ... View more

All my devices showed up on my phone and IPad today and the remote app works great. Thanks for fixing this ... View more

No that does not fix my issue. Still no devices ... View more

Thanks for trying but that did not fix my issue. I still have no devices and the app says I need to upgrade to X1 which I already have. I don’t know if this is related but I have also lost on screen caller ID even though this feature is enabled ... View more

I have the exact. Same issue.  No devices for remote app although all appear fine in my account app ... View more

I have the same problem and had the same experience.  Level 1 support was pleasant but transferred me to Level 2 who could not make the app recognize devices. After years of using the app, I have given up.  It is really frustrating  ... View more