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since
12-13-2007
02-07-2016
edpeters
Bronze Problem Solver
3325
Posts
186
Kudos
97
Solutions
05-18-2014
01:51 PM
If you don't need channels about Digital starter, and don't need a program guide, and do not need On Demand: Then you can use a uDTA (AKA HD DTA) instead of a set-top box. Yes the two boxes are tuned independently..
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03-30-2014
12:01 PM
Assume you are talking SD (not HD). Indeed your options would be to add a splitter to the output of your Comcast box (on the RF cable), or if your Comcast box also has A/V outputs (Yellow, Red, White) and one of your TVs has a video input you could use RF for one and the A/V cables for the other..
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03-11-2014
09:44 AM
What is your zip code? Sometimes zap2it.com has more accurate information.
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03-10-2014
04:50 PM
1 Kudo
dmhoffman55 wrote: New customer. I cannot find the channel line up for my subscription to Digital Starter. When I go to http://www.comcast.com/Customers/Clu/ChannelLineup.ashx as suggested in this forum, I only see the listings for Digital Preferred and Digital Premium. There is no listing for Digital Starter or any other tier. Logging in or logging out and using my neighbor's address gave the same result---only Preferred and Premium visible on the website. Basically, I am trying to find out the stations I am supposed to receive. I believe that I am missing at least one station (346, TV Land) that I should be receiving. General comment: it should not be this hard to determine what you are paying for. try these http://www.comcast.com/programming/channellineup/all.html http://www.comcast.com/programming/channellineup/all.html?ex=True
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02-19-2014
08:13 PM
Do you have anything else that can you can plug into your TV component cable (Red, Blue, Green) jacks to insure the TV is function properly? Is there anything in the TV setup that controls the intensity of each color (if they are all turned down then no color would be coming through, thus giving you black and white)? What happens if you plug in the composite video (yellow) cable between the Comcast box and you TV?
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01-20-2014
02:52 PM
You might get better input by contacting your TV manufacturer. Other option would be a Google search? It is also better to start a new post rather then append to one that is three years old..
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01-11-2014
12:05 PM
Actually an HDMI cable does work with an HD box and an HDTV. What is required for the Comcast HD box to put a signal on that HDMI cable is "HD Service", with a $10.00 per month fee.. This is something that your first contact with Comcast should have discovered (if they had checked your service data).
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01-10-2014
01:33 PM
Only playing 2-3 stations is normally an indication that Comcast does not have your information correct in their system. Good luck with the tech. visit, and make sure everything is working before he/she leaves..
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01-07-2014
03:36 PM
nvenzon wrote: Hope this is appropriate for this topic. I purchased Roku for Christmas but streaming is so slow it sometimes will not even load a movie and when it does load and play there are constant interruptions while it pauses to load. I see people are buying modems etc is that necessary? Are the modems supplied by comcast not adequate? That might depend on what Cable Modem Comcast is providing and what you internet level of service is? You do know that you can purchase a Cable Modem on-line that would pay for inself in 6 to 12 months (as Comcast charges $7.00 per month for theirs).
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01-06-2014
02:44 PM
1 Kudo
"No Signal" from your TV typically means that the TV is not getting a signal. If you have something that should be sending a signal to the TV then you have to set the 'input" of the TV to the place that signal is coming into it. "Auto Tune" is only used if you have an antenna (OTA) or Comcast is providing you with "Clear QAM" (not likely as Comcast is encrypting everything (except for some locations that they haven't gotten around to encrypting the local channels yet). What is your DVD (a player, or actually a Comcast DVR recorder)? Where is it plugged into your TV? Do you have a Comcast box feeding the TV, where is it plugged in and do you get anything from it?? If your Comcast box is feeding your TV with an RF cable then you should have your TV set to either analog channel 3 or 4 (that same as the switch on the back of your Comcast box).
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12-04-2013
04:00 PM
You will probably get more results by contacting the Longhorn network..
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11-28-2013
07:11 PM
My guess is that the Comcast firmware does not support HDMI. You can try getting it exchanged for a box that does support HDM (if they have one in stock), or simply continue to use the component cables for video..
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11-28-2013
10:34 AM
Tbill4 wrote: Just got a new TV and installed HDMI cables from the cable box. I'm able to get high def signal through the component cables but not HDMI--TV says "no signal" on each of the HDMI input connectors I have tried. I've open the menu on the cable box and there is no reference to HDMI output, just component output. How do I get the cable box to send HD signal via HDMI, or how do I get a box that will? Wha is the cable box you have? It is not unusual to find connections on equipment that Comcasts uses to have features/connections that they do not support. You could go to the Comcast store and see what they have available (Comcast does not know how to use computers to check inventory on-line or over the phone). Following may help: http://customer.comcast.com/help-and-support/cable-tv/cable-box-user-manuals/
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10-15-2013
02:01 PM
1 Kudo
katkendall wrote: To add to previous post: Also wanted to say that we haven't had any connectivity issues in the almost year we've had it hooked up this way. Were we just lucky? You can check your signal level on your cable modem at 192168.100.1 Actually "most" customers are trouble free, but since it is not all Comcast has a lot of work to do. Following are some sites that help explain the encryption of the Local/Basic tier, if that is indeed what you are experiencing. You should first open your TV's menu and and do a new 'Scan' to see if it just lost part of its' memory.. http://www.comcast.com/digitaladapterinfo http://customer.comcast.com/help-and-support/cable-tv/limited-basic-encryption/ http://blog.trebacz.com/2013/09/comcast-xfinity-hd-udta-pace-dc60xu.html (uDTA hook-up)
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09-27-2013
12:04 AM
Comcast is not responsible for cable that are in your apartment. If they do an install they may have to add a splitter and/or cable to get their signal to existing Comcast equipment. Everything else is yours. If you can't find the connection(s) that need to be made, your best option would be to find a local handyman/electrician (Craig's List?)..
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09-04-2013
02:24 PM
It could be a bad DTA, or maybe just a lousy signal to the DTA. Try going on-line and doing a self activation, if that doesn't do anything, try swapping it with another box (if you have one), Then it's off to Comcast to get a replacement..
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09-02-2013
02:16 PM
1 Kudo
I would assume that message is coming from your TVs tuner, and that function should be part of your TVs menu. Note: You would only be doing that if you have the Comcast cable plugged directly into your TV (not going through a Comcast box).
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07-31-2013
11:06 PM
You may find the list of channels you get on one of your old bills, rumor has it that Comcast adds that info app. twice a year?
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07-27-2013
08:19 PM
*The customer feedback form can be found by going to www.comcast.com and scrolling to the very bottom of the page. Click on 'Comcast.com Feedback'.
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07-20-2013
02:23 PM
If they are you can have them arrested! Does your cable bill show additional charges on it that should not be there?
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06-29-2013
02:56 PM
1 Kudo
That code means the box isn't getting a solid signal from the cable (yes it can sometimes happen with only one or a few channels). Check all cables/splitters/connections (swap out or eliminate where possible). May be a weak signal coming in that Comcast can boost, or that you can add an RF amplifier to?
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06-18-2013
09:17 AM
If it is only one of three TVs, first suspect would be a bad cable/splitter/connection/etc. in that line. Double check all connections, and swap/replace things as much as you can. Also possible that the box in the line is bad, or that your house input signal is marginal and only one box is sensitive to it. If box, take it to Comcast and get it replaced, if nothing else shows as bad call Comcast for service (you'll be charged if they find a problem inside). You might also go to the info on your cable modem to see what the level of the signal coming in is.
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04-20-2013
10:20 PM
marymessa wrote: can u send a signal to my cable box No, you have to contact Comcast for that. This is a user-to-user forum..
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03-14-2013
10:38 AM
Look for a "language" or "second language" option for your Comcast Box and/or TV. Example on a Comcast DTA remote try pressing the "Lang." button..
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02-25-2013
12:49 PM
About the only thing you can try is to unplug the unit for several minutes and then plug it back in to see if it will correct itself. Are there any lights on the unit when you try to turn it on? I would expect that Comcast will have a regular box (not a DTA) to replace your set-top box with at the local outlet. Unfortunitly (even in the age of computers and inventory control systems) Comcast apparently has not joind the information age and can not tell you what they do or do not have at any particular outlet...
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01-02-2013
09:06 AM
pgron wrote: I just did an online chat with a Comcast rep (go to "Contact Us" and chat is an option). I explained that I wanted a hard copy of my HD channel only lineup, and she processed a request to mail one to me. Please let us know when you get it...
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11-14-2012
11:16 PM
Check the status of "SAP", Second Audio Program on your system and change it.
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11-01-2012
10:53 PM
Breign wrote: According to the sticky you can request a single channel. http://forums.comcast.com/t5/Channels-and-Programming/Channels-and-Programming-FAQs/td-p/772126 I bet it's a common channel request, and I don't want to start any conspiracy theories, but why would comcast make us pay more for the left leaning MSNBC channel? I have always wondered why. That's to request to Comcast to include a "New Channel" in one of their existing tiers, not include a single existing channel in a customers bundle.
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10-28-2012
03:31 PM
moparracer wrote: what is wpa passphrase and how do i find out where this info is? i want to have internet on my tv and its asking that! This is a Comcast user to user forum, and as such does not really deal with WPA, which is a security feature of a LAN (wi-fi if you will). You should be checking a combination of your Router and TV documentation.
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10-12-2012
09:39 AM
bkyle7301 wrote: Comcast should support ROKU!! Why not ask ROKU to support Comcast cabel and/or boxes?
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09-09-2012
06:26 PM
1 Kudo
dagootee wrote: I have been meaning to set up my guide to only list the channels that I actually receive. I would also only like to show the HD version of the channels that have both HD and standard. I finally just tried to do this. I did not see how to do this with the available menu options so I did an on-line chat with Comcast. I was told that your cannot do this. Seriously? WOW! That is pathetic. That would be an easy programming effort on the part of Comcast. I wonder if they could do this but want you to see all of the channels to get you to add more. Is this year 2012 or 1980. I am writing this to vent and see if there is anyone else out there that thinks this is stupid, pathetic, poor customer service. Sorry I am still in disbelief. I have seen this multiple times without any resolution. The only thing I can suggest is to go to zap2it and configure it to your channels, I know you can select a channel from zap2it, but at least you better see what is available to you.
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07-05-2012
08:20 AM
What are you trying to turn off and what are you trying to turn it off with? The red light means you have a message from Comcast. Hit the Menu button and then select message to see what it is. DCT700 manual: http://www.comcast.com/medialibrary/1/1/customers/customer_support/digital_cable_with_od/digital_cable/dct700_installation_manual_496730-001.pdf
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05-29-2012
10:02 AM
Schwindt88 wrote: Anyybody know how much it is to add regular channels. I wanna add ESPNNEWS & HD but I don't know how much it costs. How do I go about doing that? Above "Programming" -- 'Channel Lineup', to determine the level of service you want. Comcast.com Upgrade Your XFINITY Services (probably have to sign in. Select Better TV and you should see a listing of TV package costs. You should be able to select View Channel Lineup for each. If you select "Add to My Cart" you should get a screen that shows you info about HD service, etc.
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09-01-2011
11:38 AM
You really need to indicate what services you want the TV in the other room to receive. Example if all you want is the local channels (assuming you have a TV with a QAM, digital tuner) all you need to do is provide a splitter to the cable and run a new cable to the TV. If you want to be able to receive the extended basic (digital starter) channels then you will need a DTA box prior to the new TV (you should be eligible for two free per household and there isn't a monthly charge). If you want higher service then you would need a Converter box, and assuming you are already using one on another TV, you would be charged in the neighborhood of $10.00 per month..
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11-17-2010
01:25 PM
2harts4ever wrote: Good morning, I am using a Scientific Atlanta Explorer 3250HD Cable Box, S/W Version: S25p2-7.1005.r-7. When I click on Menu > Main Menu > Settings > Cable Box Setup > I noticed two items I have no idea what they are for and thought I had better check it out. (1) AC Outlet: It has two options .... 'switched or unswitched'. Mine is set on 'unswitched'. What is the difference and is mine set correctly? (2) RF Bypass: It also has two options ... 'on or off'. Mine is set on 'off'. What is the difference between them and is my setting correct? Thanks and regards, 2harts4ever Normally a switched outlet would be hot (has power) if the unit (cable box in your case) is "ON", and provide no power if the unit were "OFF". If it is set to unswitched the output would be hot regardless of the ON/OFF status of the unit. Real easy to verify, hook-up something simple (like a lamp) to the output and try the different combinations...
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09-27-2010
10:01 AM
I heard of a problem like that being due to the box getting too hot?
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