As far as my service is concerned it looks like they fixed the issue as related to ABC, NBC, and CBS on Monday. The prime time shows I marked for recording on Monday and Tuesday all had commercial breaks marked, and Smart Resume is working. It is also still working on Fox.
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I don't want this to diverge too much from the original issue and question about Smart Resume. As an update for what happened Sunday evening, here's the results.
I scheduled recordings on ABC, NBC, CBS, Fox, and CW.
-Fox and CW recordings all had the commercial breaks marked and Smart Resume worked.
-ABC, NBC, and CBS had NO commercial breaks marked at all and therefore Smart Resume did not work.
So there is still a problem with 3 of the 5 major networks and Smart Resume.
As to any confusion on what devices I have, I do have an actual DVR on one TV and a companion box on another TV. There's no problems with the DVR or companion boxes. These are Comcast supplied devices, I have not purchased anything from a 3rd party. When I say DVR I am talking about the actual DVR box itself and when I say "DVR" or "Cloud DVR" I am talking about what the recording shows in the lower left, just above the recording progress bar, when you press the select or OK button.
Regardless of the TV I check (which also means the DVR or companion box), I get EXACTLY the same results.
Smart Resume worked on all 5 of the major networks thru Tuesday or Wednesday of this last week - NO PROBLEMS AT ALL!
Then by Thursday at least, Smart Resume stopped working. As of tonight's testing (Sunday evening) on all 5 networks during prime time, only Fox and CW work with Smart Resume. ABC, NBC, and CBS do not work at all with Smart Resume.
All the other questions that may come up from this discussion surrounding "DVR" or "Cloud DVR", whether all recordings are only cloud recordings, etc., are all interesting issues and questions, but I'd like to leave those for other posts later. I would like to keep this post focused just on the Smart Resume issue. Thanks
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These were 100% prime time only shows I was talking about where it stopped working several days ago, except for the football game where it worked. I have to wait until this evening to see what it does with prime time shows now where I know it's been working in the past.
As for DVR vs Cloud DVR, Comcast says they ONLY have Cloud DVR now, nothing is stored on the DVR itself as they don't even put HDDs in the DVRs any longer. Not sure why they have the "Sync DVR" if that is the case though, and the DVR Service itself doesn't work at all unless your are talking to the cloud. But it does only show the "DVR" icon on shows from that time period and the football game today.
But I also returned my DVR (which I just swapped out 1 month ago & Smart Resume has worked OK on all network shows recorded until this started this week) yesterday for a replacement and the replacement did not mark commercials during prime time last night when I asked it to record a new episode of 48 Hours on CBS just to see what happened. The replacement DVR did mark the commercials thru a 3.5 hour football game recorded today on Fox just fine and it also shows the "DVR" icon.
I did some experimenting though on my 2 TVs to check a couple things. I opened the football recording on one and it showed "DVR" with the commercial breaks marked. I left it on and went to the other TV and opened it again to see what would happen. It played it, but said "Cloud DVR", but still with the commercial breaks marked. Then I repeated the same thing with a prime time ABC show from Thursday evening. One showed "DVR" and the other "Cloud DVR", but neither one had any commercial breaks marked at all. This does raise a question of what really is "DVR" vs "Cloud DVR" recordings. Especially when they claim they don't record anything directly on the DVR and don't even put HDDs in the DVRs any longer- I've been told that by probably 10 Comcast techs.
But I doubt, no matter if there is or is not DVR vs Cloud DVR recordings, that it makes any difference. I have checked on my TVs at home (one with the DVR itself & one with a companion box) AND on my cell thru the streaming app, and they all shows exactly the same thing. And that is there was no Smart Resume marked commercials for any of the recordings during those days. And as I said, tonight I'll find out if it's working on regular prime time shows that it has worked on before.
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UPDATE Sunday 11/24 @ 1:55pm:
Well, as of 11pm Saturday evening Smart Resume was not working. But, today it may be.
I always record the Seahawks games just in case I have to be out. The game was on Fox and when I decided to watch the recording, just so I could review the game again after it was over, the commercials are now marked and Smart Resume appears to be working again.
I have more scheduled to record later today and will check those to see if commercials are marked, if so we can say Comcast fixed whatever caused the problem.
BUT, one odd thing I have noticed:
While Smart Resume has marked the commercials in the recording of the game, when I exit after going thru 1 hour and 15 minutes (with over 2 hours left) the recordings list doesn't show the recording as having been watched at all. Normally you see it showing some portion of the recording has been watched, i.e. the progress bar.
It's showing nothing at all. When you select the recording to watch again, it does show the correct info and resumes where I left it. I've exited and opened the Xfinity menu/Recordings multiple times over the last 15 minutes and it's always the same.
When I play other recordings made prior to today, the progress bar is present.
When I marked another program to record from NBC (just to see if it does something similar), as soon as that program appeared under the recordings list, the progress bar now appears on the game recording.
So maybe there's some issues with the DVR service causing various problems.
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Laurie, this posting has been "answered" so it's not the correct place to ask a new question. I've noticed the same problem and started a new post.
Just thought I would let you know.
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I had no problems with Smart Resume thru Tuesday or Wednesday of this week, but I know that for Thursday, Friday and Saturday it has not worked at all. None of the recordings from ABC, NBC, CBS, or Fox have any commercial breaks marked at all.
Anyone have any ideas as to what has happened?
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Thanks for the update and information. Not what I wanted, but at least I know there is no option to do what I want at this time.
It seems like this should be doable, especially if it's possible for us to transfer all administrative rights from an old primary account to a new one. So that implies someone has made a decision to not allow something very similar in the forums.
What is actually strange about this is that you have an option to change the email account used in the first place. There is no mention on that screen that such a change is only TEMPORARY and the account used will revert back as soon as you logout. And I say strange because why allow such a temporary change when no one stays logged in very long in the first place. It seems the only people that would stay logged in very long at all would be the moderators, not your normal forum user. And why change it if it won't stay changed, forcing you to use the original email account every time you login. Just seems like a point of confusion and not an option to help anyone at all.
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I have changed my primary Comcast account name (and therefore my email account also) and would like to change the email account associated with my old forum account and profile. I would like to be able to sign in as my new Comcast account name and have my old forum account info, subscriptions, posting, etc.
When I login to the Community Forums with my old Comcast account name and password I get my original forum account and profile. Then if I select My Settings it shows I can change my email address. I enter in my new Comcast account email address (twice) and click on Save. It sends me an email message (to the new email address) and I click on the link in the email which opens a new tab in the browser that says my email address has been verified.
When I look under My Settings again it shows the new email address and says that it is verified.
But then if I logout it's as if I have DONE NOTHING!
If I login as the new email account name it shows me as a completely new user to the forums and there's nothing set up.
If I login with the old email account name it shows my original forum profile, but it ALSO SHOWS THE OLD ORIGINAL EMAIL ADDRESS TOO! The new email address I had changed it to it now reset back as if I NEVER made a change....
First - can I continue to use my original forum profile maintaining all my subscriptions, postings, etc., but login with my new Comcast account so I can eventually delete the old account name?
And if so, what is required to do that.
Second - if we are given an option to change the email account used in our forum profile why doesn't it maintain the change after we logout?
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