As far as my service is concerned it looks like they fixed the issue as related to ABC, NBC, and CBS on Monday. The prime time shows I marked for recording on Monday and Tuesday all had commercial breaks marked, and Smart Resume is working. It is also still working on Fox.
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I don't want this to diverge too much from the original issue and question about Smart Resume. As an update for what happened Sunday evening, here's the results.
I scheduled recordings on ABC, NBC, CBS, Fox, and CW.
-Fox and CW recordings all had the commercial breaks marked and Smart Resume worked.
-ABC, NBC, and CBS had NO commercial breaks marked at all and therefore Smart Resume did not work.
So there is still a problem with 3 of the 5 major networks and Smart Resume.
As to any confusion on what devices I have, I do have an actual DVR on one TV and a companion box on another TV. There's no problems with the DVR or companion boxes. These are Comcast supplied devices, I have not purchased anything from a 3rd party. When I say DVR I am talking about the actual DVR box itself and when I say "DVR" or "Cloud DVR" I am talking about what the recording shows in the lower left, just above the recording progress bar, when you press the select or OK button.
Regardless of the TV I check (which also means the DVR or companion box), I get EXACTLY the same results.
Smart Resume worked on all 5 of the major networks thru Tuesday or Wednesday of this last week - NO PROBLEMS AT ALL!
Then by Thursday at least, Smart Resume stopped working. As of tonight's testing (Sunday evening) on all 5 networks during prime time, only Fox and CW work with Smart Resume. ABC, NBC, and CBS do not work at all with Smart Resume.
All the other questions that may come up from this discussion surrounding "DVR" or "Cloud DVR", whether all recordings are only cloud recordings, etc., are all interesting issues and questions, but I'd like to leave those for other posts later. I would like to keep this post focused just on the Smart Resume issue. Thanks
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These were 100% prime time only shows I was talking about where it stopped working several days ago, except for the football game where it worked. I have to wait until this evening to see what it does with prime time shows now where I know it's been working in the past.
As for DVR vs Cloud DVR, Comcast says they ONLY have Cloud DVR now, nothing is stored on the DVR itself as they don't even put HDDs in the DVRs any longer. Not sure why they have the "Sync DVR" if that is the case though, and the DVR Service itself doesn't work at all unless your are talking to the cloud. But it does only show the "DVR" icon on shows from that time period and the football game today.
But I also returned my DVR (which I just swapped out 1 month ago & Smart Resume has worked OK on all network shows recorded until this started this week) yesterday for a replacement and the replacement did not mark commercials during prime time last night when I asked it to record a new episode of 48 Hours on CBS just to see what happened. The replacement DVR did mark the commercials thru a 3.5 hour football game recorded today on Fox just fine and it also shows the "DVR" icon.
I did some experimenting though on my 2 TVs to check a couple things. I opened the football recording on one and it showed "DVR" with the commercial breaks marked. I left it on and went to the other TV and opened it again to see what would happen. It played it, but said "Cloud DVR", but still with the commercial breaks marked. Then I repeated the same thing with a prime time ABC show from Thursday evening. One showed "DVR" and the other "Cloud DVR", but neither one had any commercial breaks marked at all. This does raise a question of what really is "DVR" vs "Cloud DVR" recordings. Especially when they claim they don't record anything directly on the DVR and don't even put HDDs in the DVRs any longer- I've been told that by probably 10 Comcast techs.
But I doubt, no matter if there is or is not DVR vs Cloud DVR recordings, that it makes any difference. I have checked on my TVs at home (one with the DVR itself & one with a companion box) AND on my cell thru the streaming app, and they all shows exactly the same thing. And that is there was no Smart Resume marked commercials for any of the recordings during those days. And as I said, tonight I'll find out if it's working on regular prime time shows that it has worked on before.
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UPDATE Sunday 11/24 @ 1:55pm:
Well, as of 11pm Saturday evening Smart Resume was not working. But, today it may be.
I always record the Seahawks games just in case I have to be out. The game was on Fox and when I decided to watch the recording, just so I could review the game again after it was over, the commercials are now marked and Smart Resume appears to be working again.
I have more scheduled to record later today and will check those to see if commercials are marked, if so we can say Comcast fixed whatever caused the problem.
BUT, one odd thing I have noticed:
While Smart Resume has marked the commercials in the recording of the game, when I exit after going thru 1 hour and 15 minutes (with over 2 hours left) the recordings list doesn't show the recording as having been watched at all. Normally you see it showing some portion of the recording has been watched, i.e. the progress bar.
It's showing nothing at all. When you select the recording to watch again, it does show the correct info and resumes where I left it. I've exited and opened the Xfinity menu/Recordings multiple times over the last 15 minutes and it's always the same.
When I play other recordings made prior to today, the progress bar is present.
When I marked another program to record from NBC (just to see if it does something similar), as soon as that program appeared under the recordings list, the progress bar now appears on the game recording.
So maybe there's some issues with the DVR service causing various problems.
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Laurie, this posting has been "answered" so it's not the correct place to ask a new question. I've noticed the same problem and started a new post.
Just thought I would let you know.
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I had no problems with Smart Resume thru Tuesday or Wednesday of this week, but I know that for Thursday, Friday and Saturday it has not worked at all. None of the recordings from ABC, NBC, CBS, or Fox have any commercial breaks marked at all.
Anyone have any ideas as to what has happened?
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Thanks for the update and information. Not what I wanted, but at least I know there is no option to do what I want at this time.
It seems like this should be doable, especially if it's possible for us to transfer all administrative rights from an old primary account to a new one. So that implies someone has made a decision to not allow something very similar in the forums.
What is actually strange about this is that you have an option to change the email account used in the first place. There is no mention on that screen that such a change is only TEMPORARY and the account used will revert back as soon as you logout. And I say strange because why allow such a temporary change when no one stays logged in very long in the first place. It seems the only people that would stay logged in very long at all would be the moderators, not your normal forum user. And why change it if it won't stay changed, forcing you to use the original email account every time you login. Just seems like a point of confusion and not an option to help anyone at all.
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I have changed my primary Comcast account name (and therefore my email account also) and would like to change the email account associated with my old forum account and profile. I would like to be able to sign in as my new Comcast account name and have my old forum account info, subscriptions, posting, etc.
When I login to the Community Forums with my old Comcast account name and password I get my original forum account and profile. Then if I select My Settings it shows I can change my email address. I enter in my new Comcast account email address (twice) and click on Save. It sends me an email message (to the new email address) and I click on the link in the email which opens a new tab in the browser that says my email address has been verified.
When I look under My Settings again it shows the new email address and says that it is verified.
But then if I logout it's as if I have DONE NOTHING!
If I login as the new email account name it shows me as a completely new user to the forums and there's nothing set up.
If I login with the old email account name it shows my original forum profile, but it ALSO SHOWS THE OLD ORIGINAL EMAIL ADDRESS TOO! The new email address I had changed it to it now reset back as if I NEVER made a change....
First - can I continue to use my original forum profile maintaining all my subscriptions, postings, etc., but login with my new Comcast account so I can eventually delete the old account name?
And if so, what is required to do that.
Second - if we are given an option to change the email account used in our forum profile why doesn't it maintain the change after we logout?
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I only have the 1 DVR and the 1 companion box now. The 3rd TV was never used so I disconnected it and returned the box years ago. I had a XG2 years ago too but that was swapped out when it started having constant issues and they gave me the 1st companion box that used a tuner from the DVR.
The DVR info is:
Release Version 95.0.3
Release Timestamp 02/20/2019 14:07
XRE Protocol Version 2.8.0
Receiver Native version: 3.3.0
STB Timestamp Fri 11 Jan 2019 05:56:28 PM UTC
STB Version AX013AN_3.3p6s2_PROD_sey
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Hi, Just came across your post about the “No Signal” issue and the XiD-P companion box. I've had this issue and thought I would add my experience. I have the DVR in the family room and the companion box in a bedroom.
I am now on my 4 th XiD-P box. I also went thru all the same troubleshooting of trying different HDMI cables and connections on the TV and that solved nothing.
The first companion box I had that used a tuner in the DVR was the larger model with the AC adapter built into the box and just a simple power cord. That box just went out completely and I couldn't get it to work.
I took it back to the store and they gave me the newer smaller box with the AC adapter in the power cord. This box started having issues with the “No Signal” error and after multiple occurrences I decided to take it back. I NEVER had a “No Signal” issue with a companion box prior to this.
Got the 3 rd companion box (same as the last with the AC adapter in the power cord) and it started having the same “No Signal” errors issues. I found the ONLY way I could get it to work again was to go to the DVR and have it do a complete system refresh. This usually worked, but at least one time it did not work and the companion box never came back up for the 5 hours I was monitoring it. I finally just turned off the TV and about 7 hours later turned on the TV and found it was working again. I had also tried looking at the devices online (from a PC in the browser) and in the mobile app. In both cases they showed the companion box was “online” … which of course it wasn't. And if I tried to do a device restart from either it “acted” like it was doing a restart (online or in the mobile app), but nothing was happening on the companion box itself. It (the restart request online or in the mobile app) would even eventually come back and say the restart was completed and did it resolve the issues. Of course it didn't since the TV was still just displaying the "No Signal" error, as it had during the entire "restart" process.
Got tired of it happening and decided to take both the DVR (I've had this DVR for 3 years) and companion box back. The Comcast store did not have any newer DVRs though, so I could only get a replacement companion box. This one is also the smaller box with the AC adapter in the power cord. So now I am on my 4 th companion box that uses a tuner in the DVR. Same configuration as the last, but this time I turned off the power saver option (was enabled the last time). Will see how things go.
There are 4 things that can impact issues like this. The first thing to check is your cables to make sure they aren't the problem. Then the companion box itself can have a problem. But since it uses a tuner in the DVR, the DVR could potentially contribute to the companion box not working. And 3 rd is the X1 software since anything we do is now dependent on their X1 system software and is required to make the device communicate with each other.
It's only been 2 days since I got this last box and so far no problems, but of course I'll keep monitoring it.
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It may be something they have to update because of the type of wireless network.
But if it is set to use the cell phones nickname, then that is something you can change as I mentioned in my first reply.
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When you say "My cell phones caller id shows the person who had the number before me...", what EXACTLY are you referencing?
Are you saying that when you call someone from your phone, the RECEIVING phone caller ID shows the name of the person who had the phone before you?
If that's the case, THEIR phone is only showing what THEIR contacts show related to that number. They need to update their contact info to change what they see.
If you are saying that the info related to the local profile/account on your phone is incorrect and needs to be updated, then have you tried looking under Contacts? (I have a Samsung Galaxy S8+)
When you open Contacts, the very 1st item shown is your local profile. If you select that, then it should show the profile Nickname, the related account, the cell number, and some other info you've entered. If you want to change the Nickname, then select EDIT at the top of the screen and enter the correct info.
On a Samsung Galaxy you can also edit the Samsung account from Settings. To see or change that, select Settings, then select the profile icon in the upper right corner of the screen. You can edit or add info here also.
Not sure if that's what you are referring to or what you need, but hope it helps. If you have a different cell phone, they should have something similar.
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I have seen something very similar to what you are describing MarmotObserver.
Thanks for getting this escalated.
Related Issues as I've seen them:
1- Billing statement call log list is not complete for ACTUAL incoming or outgoing calls on my device.
2- Billing statement call log list shows outgoing calls (404) 254-5961 at odd times.
3- There is NO corresponding incoming call listed for ANY of the (404) 254-5961 outgoing calls in the same list.
4- I have seen this activity since I switched to Xfinity mobile last May.
I called support about the (404) 254-5961 number last June and they knew nothing about it, but did check other accounts and saw it listed in their call log list also & assumed it must be a Xfinity related support number.
Some observations of mine:
I get scam calls coming in all the time showing a bogus number on my mobile. These are mostly the scam calls that appear with the same area code and prefix as your own so you will "assume" it is someone local and answer. I never answer these calls as I already know they are scammers.
And interestingly NONE, not a single one of these incoming calls have ever appeared in the billing statement call log list!
In some cases where the (404) 254-5961 outgoing call appears I did receive a call but did not answer. So the (404) 254-5961 number may be a Comcast/Xfinity number that relays a message to the caller.
And for the times I can check with my mobile call log (I clear it often) I see the incoming call listed that I did not answer, but I do not see that incoming call listed on the billing statement call log list.
BUT, we do NOT need to see any (404) 254-5961 outgoing calls on our billing statement call log list as mentioned.
What we SHOULD always see is EVERY incoming and outgoing phone number whether we answered the call or not, and whether we blocked the call or not. That is what I see on my Comcast home phone call log list, so we should see it on the mobile service also.
Right now the call log list included with the billing statements is worthless and, at best, extremely confusing.
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As much as I think it is mainly a problem related to the TV networks themselves, it is getting out of control.
Starting July 2017 they upped the fees $2 each per month.
Broadcast TV Fee 7.00
Regional Sports Fee 5.00
And yes, it is annoying that the fees are charged whether we watch even 1 second from any of the networks that the fees are related to.
My opinion is that all such fees should ONLY be charged IF they disclose what it is we are actually paying for. Currently we get billed these fees and not a single word of explanation for what they really pertain to. Saying they are related to re-broadcasting certain TV networks does NOT provide any detail at all. We should be able to see EXACTLY what TV networks benefit from such high additional charges. TV networks should not be allowed to require this non-disclosure in their contracts with the re-broadcasters.
Each of us should write our federal congress reps and demand they change the laws and require complete disclosure for every add-on fee like these. That way the TV networks cannot get away with demanding re-broadcasters pay them without the billed public knowing about it in detail. If we are asked to pay anything we have a right to know exactly what it is for. Failure to disclose complete fee DETAILS should mean failure to charge the fees.
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The best way to complain about the Broadcast TV Fee isn't to complain only to Comcast about it, but to complain to your local TV stations and the fees that THEY charge re-broadcasters (like Comcast) to carry their signals. I have absolutely no affiliation to Comcast, or any company actually, I'm just adding information and opinion to the discussion.
Every time they (any local TV station) renegotiate contracts with re-broadcasters, they want more money. If the re-broadcaster refuses to pay more, the local TV station let the current contract expire and then you see no broadcast of that station through that re-broadcaster. We are then also subjected to the on-screen digital ads from the local TV station telling subscribers of a particular service provider to call the provider and complain to them. Nothing is said that the reason this drop will happen is because THEY - the local TV station - want you to pay more money. Re-broadcasters are held hostage by the local TV stations and the only recourse to keep signals continuous is to pay the local TV station the best re-broadcast fee they can negotiate and then to pass that on in an attempt to maintain their margins without reducing services.
Do I like this - no. But I blame the local TV stations for 95% of the problem, not Comcast.
I would have fewer issues with the high fees the local TV station force re-broadcasters to pay if they removed the CONTINUOUS digital ads that appear on the screens almost every second you watch their station.
WE are in fact paying the local TV station to watch their channel and if WE are paying them to watch a "free" broadcast then I DON'T want to see ads on the screen almost 100% of the time!
How many times have you been watching a show and had digital ads run across the bottom 10-20% of the screen about other network shows, most of which you have absolutely no interest in. If we have to pay them then they should reduce the digital ads on the screen or reduce the re-broadcast fee substantially or drop the re-broadcast fee altogether.
Local TV stations won't do anything until people complain directly to them, and that's just not happening. They also don't want you to know how much money they make directly from these re-broadcast fees - they put a clause in the contracts that the re-broadcaster is not allowed to disclose this information.
Have you even thought about the fact that the local TV stations are making YOU pay them money and yet they don't want you to know how much you are paying?
I look through the complaints here and rarely see anyone saying they have complained even once to the source of the charges that go into this fee, which is the local TV stations.
I personally would like complete transparency and see exactly how much EVERY local TV station is making us pay them. This would most likely require a change at the federal level to federal laws. So maybe complaining to your U.S. senators and reps would help also.
The only method to avoid paying the re-broadcast fees at this point is to drop your TV service through a provider and go back to what was done for many years - install a good digital antenna for your area and pick up the free over the air broadcasts.
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I have always thought the rebroadcast "fees" to be a very underhanded way of the networks to add net profit without net cost. In other words, without doing anything different they up their fee by 50 cents per month per subscriber to all cable or satellite service providers and immediately see a jump of millions of dollars in net profit per month. What did it cost them - the fees they paid their lawyers to get the increase.
The original reason for allowing the fees related to a fear that cable and satellite service providers might put local stations out of business and the local news would go with that. So the fees were an attempt to allow networks to get some additional revenue that could be used to offset the loss of revenue due to loss of viewers and that revenue could then be used by the network to run the news departments.
Unfortunately big business actually run all the "local" stations and in recent years the revenue generated has not stopped at the local level, but has been forwarded to the corporate level...
And at the same time those corporations have cut the local news staffs...
I also wonder just how much negotiating Comcast does with the NBC network to keep the rebroadcast fee down when it derives direct revenue from those fees as the owners of NBC.
And finally with the advent of digital broadcasts we have seen a substantial increase in advertising. Not only are there the expected ad intermissions but we see digital ads on the screen almost every second!
If we are PAYING for the broadcast can't we expect a reduced amount of ads? The obvious answer is NO.
There has been a fight over releasing just what some of these rebroadcast fees are. Everyone seems to want to see actual numbers. With private companies paying to private companies it has been regarded as a trade secret of sorts and rarely are the actual numbers ever seen by those outside of the negotiations.
But, locally a cable company owned by a tax payer funded entity (PUD) was having the same issues as Dish and others have had in trying to negotiate fees they consider more acceptable (lower) and that whole issue generated a taxpayer request for records. The local PUD said they could not provide the information as it was not allowed to by the contracts they signed. But being a taxpayer funded entity at heart, the local paper said you are required by law to turn over the information if requested. That started a court battle that eventually went to the state supreme court and they decided for the newspaper. So some info was released and it is interesting in that it does show just how much of the increases we see are driven by these rebroadcast fees.
I'm not saying paying an extra $10 per month is fair or right or anything (I hate paying more for what I consider "free" just as much as anyone does) but it does shed light on how the industry works and where the money goes.
Here are a couple links to newspaper articles related to what was released here.
Appeals court sides with The News Tribune in cable contracts case
After 2-year fight, Tacoma releases records confirming huge fee hikes by broadcasters
(hopefully you can open these links and read them, but not sure)
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I see they do have manuals now for 2 similar boxes to what I have, but they actually do not match the boxes I have. The RNG150N may be a newer version of the DCX3200 but it's nothing like the DCX3200. The front panel is completely different and the back connections panel is completely different. And while this may not be an issue for me, it would be for someone with little understanding of this type of technology. But the user guide also does not show what I see for the for audio, video, etc, adjustments. And I do not see a date revision code anywhere that would indicate when the manuals was last updated - it may be there in the manual part number or something, but without knowing how to decode that it doesn't help me. Also the manual I see for the RNG200N does not match (in similar ways) the hardware I have for the DVR. But if what I am seeing that may be the date codes (not sure that's what they are), the 150N manual date code is Oct 2010 and the 200N manual date code is Dec 2010. That could explain why nothing matches the hardware I actually have.
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I have been looking for any manuals on these 2 boxes also since I now have them with the X1 install. The MOTO MX011ANM being the DVR box and the PA PR150BNM being the companion box to the X1 DVR. The technical manuals would list everything about each, even if not supported by Comcast for the X1 system. The user manuals should show everything that Comcast supports, including connections, all button functionality, and all firmware/software supported and use of both firmware and/or software (and related remotes). I would like to see the user manuals for these devices as I have done user acceptance testing of hardware devices, software drivers, and server/client software. I have written user manuals for devices and software related to the testing and all of the information is important and relevant to both support techs and end-users. End-users should have it available whether they know what it is, will ever use, or would use it. I also would like to know more about the devices BEFORE I call Comcast techs, and maybe if I had them I would not call them at all. I know the firmware for the devices and the X1 software are still under development and subject to change, but with each release there should also be a corresponding release of user manuals. Everything is dated and the manuals should list the release specs they are relevant too. This is standard operating procedure and not sure why the manuals are not made available for users. I would like to see them though and they should exist somewhere as someone must be documenting the devices, firmware, and software for the techs or are they just given small amounts of info related to ... what?
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