About ComcastChe

Hi @nealzilla! Thank you for posting to the Xfinity Forum. I'm sorry you weren't able to add Unlimited Data online. If you still need assistance, I would be happy to help by adding it to your account for you. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Hello @Wolverinepolski, and welcome to the Xfinity Forum. We appreciate your patience while trying to get help with lowering your monthly rate. I would be more than happy to review your account to discuss your options. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message. ... View more

Hi @TyberPrime! We appreciate you for using the Xfinity Forum to get assistance with your drop bury. I'd be happy to help by checking the status of your request. I've replied to your private message and look forward to hearing back from you so we can get this resolved as soon as possible!   ... View more

 Welcome to the Xfinity Forum, and thanks for your question, @Da_prince! I understand how frustrating that can be. I've had one in the past and would be happy to help send you a new, quite modem. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Thanks for clarifying. Because it is a commercial Hotspot, unfortunately, we can't make any changes to the settings.  I can create and submit a ticket for you to see if the 2.4Ghz band can be enabled. I can't make any promises that any changes can be made, but my team and I can keep in touch with you and keep you updated on a resolution. Is that ok? I'll need to gather some account information to get started.  Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

Hello @jenqu2525! Thank you for using the Xfinity Forum to share your experience. Based on the screenshot and the details you've provided, I would like to check your premise signal levels and the node to see if there is a problem there that would be causing this for you. Can you send a private message with your first and last name and address? To send a private message, click on my name, "ComcastChe," and then click send a message.  ... View more

Hi @stephylhp. Thanks for posting to the Xfinity Forum to get help with your billing concerns. I understand why this would be frustrating for you. No one likes price increases. While we try to hold down costs, price changes are necessary for a number of reasons, including continually increasing costs of programming and our ongoing investments in network upgrades, cutting edge technologies, and enhanced products and services. That said, we know we need to continually improve our customers’ experiences with us, and while we have work to do, we’re making real progress. I would be happy to review your account to see if there are any new offers that would help lower your monthly rate. ... View more

Hello, @wintersdarkness, and thank you for using the Xfinity Forum to share your experience. I wanted to reach out to if this has been fixed for you? If not, can you please verify the channel number you're tuning to that shows as HSN?   ... View more

Hi @Anon1362175, we appreciate you for posting to the Xfinity Forum. I can understand why that would be frustrating. Our volume has been extremely high in recent months, so we appreciate your patience while trying to get ahold of someone who can help. If you wish to speak with an agent over the phone, it's best to call in to the call center. As the Corporate Digital Care Team, we primarily work through private messages on social media to resolve concerns. I've had the chance to review and reply to your private message and would like to help, however, I can. Please reply at your earliest convenience, and we can discuss options that would help lower your rate. ... View more

Hi @Hall3, thank you for clarifying. There are a few things I would like to look into and clarify after reading the details you provided. The X1 Cloud DVR functions like a regular DVR but includes features like the ability to stream recordings to mobile devices and computers with the Xfinity Stream app or from the Xfinity Stream portal (https://comca.st/3q0aNuo). With the Cloud DVR, your recordings can be downloaded to mobile devices for "offline" or on the go viewing. Unfortunately, you won't have the ability to choose which storage fills up first. Here, you can learn how to manage your scheduled recordings.  I want to research the percentage indicator issue with your DVR, and see if I can recover the recordings from the old DVR. Can you please send a private message with your full name and service address as it appears on your billing statement? To send a message, click on my name, "ComcastChe," then click send a message. ... View more

Hi @CaDoll! We appreciate you for posting to the Xfinity Forum to get help with a payment arrangement. You can schedule a payment for a future date in My Account, at https://comca.st/2XhZ7qL, or through the My Account app. If it helps, you can also change your bill due date to a different date in the month going forward. You can do this in My Account. Please be advised if your bill is already past due, this option will not be available.    1. Log in to https://comca.st/2XhZ7qL 2. Select Billing, then Bill and Payment Settings 3. Click on Schedule a Payment 4. Then go to Payment Date and choose a new due date.   Your account could be eligible for a payment arrangement. Payment arrangements can be made using My Account, the Xfinity Assistant, or our automated system when calling in. Please let us know if you have any other questions or concerns. I hope this helps!    ... View more

Thank you for posting your questions, and welcome to the Xfinity Forum, @aadame55! Those are all excellent questions. I understand how important it is to maintain an affordable bill and want to help as best as I can. We are committed to delivering the best in class products and services and continuously invest in technology and innovation. Our pricing is reflective of that. We make every effort to extend fair and reasonable pricing based on the value and reliability of our services. There are many factors that impact pricing – your TV package, Internet speed, equipment, and additional features. With that in mind, I would be happy to look at your account and see if any promotional offers are available to you at this time, see if we can upgrade your equipment, or we can revisit your services and ensure you are in the correct package based on your needs.    As for the Broadcast Fees, the costs to Comcast associated with carriage of broadcast stations – including the amounts that Comcast pays to broadcast stations to be able to deliver their programming to you continue to increase. The Broadcast TV fee is based on the increasing costs of providing this programming. Why is the Regional Sports Network Fee increasing again this year? This fee is based on what Comcast pays to regional sports networks to deliver their programming to you. When those stations increase their prices, our fees increase to cover those costs.    If you'd like to review your options of lowering your rate, please send a private message with your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

We appreciate you asking your question here in the Xfinity Forum, @Deepash_90!  Sorry for the experience you're having when trying to renew your promotion online. We're happy to help. I'd like to chat with you in a private message so I can pull up your account. I'll check to see if your current rate is available. If not, we can then discuss other internet-only promotions that are available in your area.  Can you send a private message with your first and last name and address? To send a private message, click on my name, "ComcastChe," and then click send a message.  ... View more

Thank you for clarifying, @trumansmom! I'd be happy to investigate this further if your Amazon emails are still being sent to the trash. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

Hi @bkspero1, and thank you for sharing your experience here on the Xfinity Forum. I can understand why this would be frustrating and want to offer more assistance. If you are using a public hotspot or a hotspot being broadcasted from another customer or businesses' modem, then, no, there is no way we can make the changes that will allow your device(s) to connect to that customer or businesses hotspot. If you're a Comcast customer using one of our Gateway's, then you would have the ability to Change the WiFi Channel in Xfinity xFi, so you could see and edit the 2.4 and 5 GHz WiFi channel settings. There's also an option to Change the WiFi Channel in the Admin Tool. Does that help?  ... View more

Hi @Andreeastsac, and thank you for posting to the Xfinity Forum for help with having your services restored. My team can help if this hasn't been taken care of. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Hi @Weemo59! Thank you for coming to the Xfinity Forum to get help with your equipment upgrade! My team would be more than happy to send your equipment if you are still receiving that error message.   To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.    ... View more

Hi @BohdanaM, and thank you for posting to the Xfinity Forum. I understand why you feel that way and hope to provide some clarity about the rate increase. As for the Regional Sports Fee, our digital channel lineups include a variety of programming that appeals broadly to our customers’ interests, including general entertainment, news, and sports programming. Under the current distribution model, we offer these very popular regional sports networks on our most widely distributed levels of service. Accordingly, all customers receiving the bundle of channels that includes regional sports networks pay the associated Regional Sports Network Fee.    We are committed to delivering the best in class products and services and continuously invest in technology and innovation. Our pricing is reflective of that. We make every effort to extend fair and reasonable pricing based on the value and reliability of our services.  There are many factors that impact pricing – your TV package, Internet speed, equipment, and additional features. With that in mind, I would be happy to look at your account and see if any promotional offers are available to you at this time, or we can revisit your services and ensure you are in the correct package based on your needs. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

Thank you for posting to the Xfinity Forum, @Irishgram13. I'm sorry for the experience you've had. I want to review your account notes to better understanding the repairs we had to make and the charges and credits that have been applied to see if there is any way I can help! Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address.  ... View more

Hi @BF20! Thanks for posting to the Xfinity Forum. I can understand why this would be a concern and would like to see how I can help. I want to review your bills with you so we can find the increases. I also want to point out the recent rate increase that went into effect at the beginning of the year. You can find this information on your past billing statements as early as October 2020. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

Welcome to the Xfinity Forum, @chelnj! You've come to the BEST place to get help in finding a new promotion. We understand the importance of having an affordable bill and can review the options that are available to you. To get started, please send a private message with your full name and your service address. To send a message, click on my name, "ComcastChe," then click send a message.  ... View more

Hi @Rachmac05. Congratulations on your new home! We appreciate you for posting to the Xfinity Forum to get help with your billing concerns. I'm sorry you feel that way. We never want our customers to feel as if we don't care. I hope that I can clarify. Once an account is disconnected, our system won't allow us to restore services until the balance is paid off. We want you and your family to be able to continue enjoying your services. I would be happy to review your account, confirm the balance, and see if there's anything else I can do on my end. Please send me a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message. ... View more

Hi @Laurf, I just wanted to check in to see if the tech was able to get everything taken care of for you?  ... View more

Hi @bama1boy and others who are having this problem. I just wanted to check in with you to see if you're still having issues? If so, I would be happy to investigate and help get this resolved. Can you please send a private message including your first and last name and the numbers associated with your service address? To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

That is a great question, and thank you for posting, @dplace! We appreciate your feedback. I'm sorry you've had a hard time canceling the karaoke subscription that was added. There are a few ways that you can go about this. I want to make sure you know where to find this information in case this happens to you or anyone you know in the future. To see the different ways you can unsubscribe, please follow this link: Subscribe, Unsubscribe and Manage Internet Subscription Video on Demand Channels. Please let us know if you have any more questions we can help you with.    ... View more

Hi @MCDONOUGH78376. Thank you for posting to the Xfinity Forum to get help with lowering your rate. Unfortunately, Tom doesn't work here on the Forum. However, my team would be more than happy to review your account and discuss the promotions that are available to you. If you are open to working with me or a member of our team, please send a private message with your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

Hi @deninataylor, and thank you for posting to the Xfinity Forum to get help with your account concerns. I noticed that one of my peers, @ComcastJonathan, offered to assist you with this issue on another post, so I wanted to check in to see if you still need assistance? If so, I would be more than happy to help, however, I can.  If you still need help, please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message. ... View more

Hi @MaryEckbold. Thanks for posting to the Xfinity Forum. I wanted to check in with you to see if you received your bill yet?  ... View more

Hi @sabrinawalker! We appreciate you for posting to the Xfinity Forum. The best way to view your past bills is by using the My Account App, where you tap "View bill history" to see up to 24 months of statements in PDF form. For more information, check out this link: View or Pay Your Bill With the Xfinity My Account App. Please see Step 3 to access your old bills. I hope this helps!  ... View more

Hi @LankyNibs! Thanks for posting to the Xfinity Forum to get help with your credit refund. I'd be happy to help by submitting a refund request ticket. I've had the chance to reply to your private message and look forward to chatting with you!   ... View more

Hi @wwhitlarry, and thank you for posting to the Xfinity Forum to let us know about the issues you're having with the Xfinity Connect App while trying to access your voicemails. I wanted to check in with you to see if this has been resolved? If not, can you confirm whether you're receiving any error codes or messages? Are you able to access them when following these steps?  ... View more

Hi @Ashleyc91! We appreciate you for using the Xfinity Forum to get help with making changes to your bill. Our team would be happy to assist you. What type of changes are you looking to make? Can you send a private message with your first and last name and address. To send a private message, click on my name, "ComcastChe," and then click send a message.      ... View more

Hi @lpmiller01! Thank you for using the Xfinity Forum to let us know you're also having issues when attempting to add Unlimited Data to your account online. I'd be happy to help you if you\re still in need of assistance. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.   ... View more

Hi @Colbewild! Thanks for posting to the Xfinity Forum to get help. By chance, have you tried these steps to Set Up Port Forwarding Using the Xfinity App?  ... View more

Hi @Amyburker. We appreciate you for posting to the Xfinity Forum to determine why your bill has increased. As the Corporate Digital Care Team, we primarily work through private messages on social media to resolve concerns. I recommend checking your most recent bills, as mentioned by @Again, to confirm whether your promotion has expired or if the increase is due to rate adjustments that started at the beginning of the year. I'd be happy to chat in a private message if you're unable to find this on your bills. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.  ... View more

Hi @AT-TisBetter. Thank you for bringing this to our attention and we apologize for the experience you have had. I'm happy to provide this feedback to my leadership. Is there anything else I can assist you with? ... View more

Hi @tmills058! Of course, we can help get Unlimited Data added o your account. Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address.  ... View more

Hi @Suzannesmeyer, and thank you for posting to the Xfinity Forum to get assistance with the downed lines. I'm sorry for the experience you've had while trying to get someone to come out to address your concerns. My team can help! Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.     ... View more

Hello @NJSERVE, and thanks for posting to the Xfinity Forum to get help with your services. I reviewed your messages and saw that @ComcastAmira replied to your last private message the day after you messaged her, but we didn't receive a response. If you are still in need of help, can you please reply to that private message, and a member of our team can continue to help? We look forward to chatting with you! 🙂   ... View more

Hi @rdlouhy, and thank you for posting to the Xfinity Forum to get help determining what the flashing lights on your modem mean. We'd be happy to help get this figured out. Because there are so many modems that can be used with our services, we'd need to know which modem you're using. Can you provide the name or attach a screenshot of the modem? You can also find more information here: What the Lights on Your Xfinity Voice Modem Mean.   ... View more

Hi @paddockmoore! Thanks for posting to the Xfinity Forum. What type of devices are you trying to connect? @g-hodgson is correct. Although we support the integration of third-party devices with Xfinity Home and Xfinity xFi, Comcast does not provide support for third-party devices. If the device(s) you want to connect is compatible, you can connect and control your devices using the xFi or Xfinity Home Security App. For more assistance, check out these links:    * What Is Works with Xfinity? * Works with Xfinity Compatible Devices for xFi  * Linking Works with Xfinity Devices to Xfinity xFi  * Controlling Works with Xfinity Devices in xFi * Some devices work with the Xfinity Home Security System and can be found here, Controlling Works with Xfinity Devices in Xfinity Home.  I hope this helps.    ... View more

Hi @Cincyray, Thanks for sharing your experience here on the Forum. I can understand why this would be frustrating for you and would like to offer my assistance. Because we are not sure what equipment you have on your account and what you're currently being billed for, I would need to review your account to give you an accurate quote for adding 2 4K devices. If you still need help, please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message. ... View more

Thanks for letting us know. I'm going to pass this information to my leadership team to investigate and get your private messaging ability investigated. One of us will reach out to you tomorrow and have you try this again. We appreciate you working with us to get this taken care of.  ... View more

Hello @pharcyde, and others receiving unwanted emails after opting out. Can you confirm whether you're using this site to opt-out?  ... View more

Hi @vermontlover, and thanks for posting to the Xfinity Forum! Were you able to review your bills as recommended by @Again to determine how much your bill will increase? If you still need help or want to review ways to lower your monthly rate, feel free to send me a private message, and we can discuss your options. To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address.  ... View more

Thanks for clarifying. If you're signed in to your Forums profile and because you have already posted to the public page, you should have the option to do so. After clicking on one of our names, do you happen to see the "Send a message" button in the top right corner?    ... View more