About ComcastChe

ComcastChe · ‎08-01-2018

Hi @huskies14, Sorry for the experience you've had trying to start a new account. The process you described are the steps taken to transfer your service instead of starting a new account. If you have not had this taken care of, I can assist you in doing so. Please send me a message by clicking on my name, "ComcastChe" then click send a message.

ComcastChe · ‎08-01-2018

Thanks, @wclotfelter! I'm really happy I was able to turn your experience into one that was positive for you. Feel free to reach out if you need us in the future. Thank you for being the BEST part of Comcast, take care!

ComcastChe · ‎08-01-2018

Hello @Catnaps1, I can review your account to determine if these channels are still included in your lineup. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the account number or phone number associated with your services. @Jasmc, We apologize for the inconvenience. The ID and WE channels are not available in the new Super Triple Play package.

ComcastChe · ‎08-01-2018

Hi @rcq92599, Sorry for the delayed response. I'd be more than happy to review your account to see if we have any double play offers available that would lower your rate. In order to assist you, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

@toelewis, I can reach out to the local techs to have someone come and get this taken care of. Can you please verify your first and last name, and the phone number or account number associated with your services in a private message? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

HI @rhudson95662, I can help get this taken care of by reaching out to your local techs for further assistance. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the account number or phone number associated with your services.

ComcastChe · ‎07-31-2018

Hi @gomezzz, I can reach out to your local line techs to see about having the lines relocated. Can you please verify your first and last name, and the phone number or account number associated with your services in a private message? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

Hi @Chris732a, Sorry for the experience you've had. Depending on the package you had before and whether or not it's still available in your area, I may be able to help get you back into it, or one similar. In order to assist you, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

Hi @AndyPW, This is an issue that needs to be further investigated. Can you please verify your first and last name and the phone number associated with your services in a private message? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

Hi @Cheeby, I've replied to your thread, https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Migrating-user-credentials/m-p/3124079#M28413. I can help you get this taken care of. Please follow the steps provided and we can go from there. Chat with you soon.

ComcastChe · ‎07-31-2018

Hi @Cheeby, I can help get your username(s) migrated to your new account. To protect the privacy of your account, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

Hi @evanstok, To manage what type of alerts and notifications you receive, follow the steps below: Sign in to My Account. Click the Users tab at the top of the page. Select the user for which you'd like to update alerts and notifications preferences. Click Manage, which is located to the right of the Communications & Ad Preferencessection. Set your email and text preferences by toggling a notification type to ON or OFF. Your selection will be saved automatically. You can find more information plus the information shared above, here.

ComcastChe · ‎07-31-2018

Hi @bearkaminto, I can reach out to your local line techs to see if this is something we can get taken care of for you. In order to assist you, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

Hi @PlatoLady, Sorry for the experience you've had. I'd like to see if I can review your account and find a plan that better fits your needs. @gowenlock, thanks for reaching out to us. I'd be more than happy to see how I can help you as well. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last names, and the account number or phone numbers associated with your services and we can start there.

ComcastChe · ‎07-31-2018

Hey @joechicago, How have your services been working since we last spoke? Any changes? Are things still working ok?

ComcastChe · ‎07-31-2018

Hi @ghuizenga, I've replied to your private message. Please reach out when you have time so I can begin to look into this for you.

ComcastChe · ‎07-31-2018

Hi @hlazar, I can review your account to see if I'm able to locate the cause of this. Can you please verify your first and last name, and the phone number or account number associated with your services in a private message? To send a private message click on my name "ComcastChe", then click send a message

ComcastChe · ‎07-31-2018

Ok, thanks for clarifying. Can you please provide your first and last name, the phone number associated with your account, and the MAC address of your modem in a private message? I'd like to review your account and see if I'm able to help fix this. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

Hi Barbara, Sorry for your loss. I'd like to gather some information to see if this is something I can assist you with, or if I will need to refer you to your local service center. To protect the privacy of your account, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

Hi @thingsneverwor, Sorry for the experience you're having. In order to utilize the xFi app, you will need one of the following types of modems: Arris 1682G Cisco 3941T Arris 3482G Technicolor CGM4140COM If you'd like to upgrade your modem, I can ship one to you. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the account number or phone number associated with your services.

ComcastChe · ‎07-31-2018

Hi @Gari6267, I would like to review your account to determine how many devices are connected and whether or not this is why you cannot connect, or if there is another reason for your issue. To protect the privacy of your account, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

Hi @jdfrench, Sorry for the delayed reply. Can you please go into router settings, advanced, and if you have the option, "allow ipv6". This should allow the WAN address of the router to allow ipv6.

ComcastChe · ‎07-31-2018

Hi @jmarggi, Sorry for the experience you're having. I'd like to review your account, do some troubleshooting if possible, and if not, I can get a tech out for you. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the account number or phone number associated with your services.

ComcastChe · ‎07-31-2018

Hey @jacknhut, I can review your account to see if I'm able to isolate the cause of your speed issues. In order to assist you, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

Hi @Nsheeley, Thanks for reaching out and sharing the screenshots you provided. I can take a deeper look into this to see if I'm able to locate a cause for your issues. Can you please verify your first and last name, and the phone number or account number associated with your services in a private message? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-31-2018

Hi @penorman, Thanks for letting us know you were able to get your username back. If you need assistance in the future, feel free to reach out.

ComcastChe · ‎07-30-2018

Hello All, Thank you for reaching out and sharing your feedback. Because of the symptoms that have been reported, I have reached out to inform our engineering team who is now aware, and in the process of investigating this. Unfortunately, we do not have an ETA for a resolution at this time. Thank you for your patience while we work to get this resolved. If you need any assistance making changes to your account, feel free to reach out to me in a private message and I'd be more than happy to assist you. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-29-2018

Hi @CantLogin, Thanks for reaching out. You won't be able to log in and manage your account until the day of the install when the tech finishes the installation, it's not until then that the account becomes active. If you have any issues after that, please feel free to reach out.

ComcastChe · ‎07-29-2018

Hi @robcas641, I've replied to your private message. Please reply at your convenience and I can help investigate your issue.

ComcastChe · ‎07-29-2018

Hi @nkipping, Were you able to get this taken care of?

ComcastChe · ‎07-29-2018

Hi @nkipping, Were you able to chat with ComcastJuan in order to get this resolved?

ComcastChe · ‎07-26-2018

Hi @eprislac, I'd alose like to apologize for the experience you're having. Have you been able to get this resolved yet?

ComcastChe · ‎07-26-2018

Hi @thxultra, Sorry for the experience you've had while trying to have services installed. I can review your account and try to see if I'm able to find a definitive answer of whether or not the cables have been run. Can you please verify your first and last name, and the phone number or account number associated with your services in a private message? To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-26-2018

Hi Doug, I can assist you with getting the ball rolling on a serviceability request. In order to assist you, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-26-2018

Hi @Soissone, I can look further into this. What is the make and model of your phone and tablet?

ComcastChe · ‎07-26-2018

Hey Jrvs, I can review and troubleshoot your issues with the XFINITY Home app. What type of phone are you using?

ComcastChe · ‎07-26-2018

Hi @jynx328, Sorry for the experience you're having with the XFINITY Home app. I'd be more than happy to take a deeper look into this and do some troubleshooting to see if I can help get this resolved. To protect the privacy of your account, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-22-2018

Hi @A64, Sorry for the delayed reply. I can help look into this. To protect the privacy of your account, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-22-2018

Were you signed in? Can you please try now?

ComcastChe · ‎07-22-2018

Hello All, Are you still having issues with the xFi app? If so, please feel free to send me a private message with your first and last name and the phone number associated with your account so I can begin to investigate. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-22-2018

@mmarino72, I'll take a look into this. Can you please send me a private message with the info I requested above?

ComcastChe · ‎07-22-2018

Hi @Ralphh4411, I've replied to your private message. Please reach out when you have a second and I'll begin to look into this for you.

ComcastChe · ‎07-22-2018

Hi @parmyman1, Sorry for the inconvenience. As mentioned above by ComcastZach our stores will not be restocked, but you can check online to see if they have been replenished here.

ComcastChe · ‎07-22-2018

Hi @Ralphh4411, I can help. Send me a private message with your first and last name and the phone number associated with your services. To send a private message click on my name "ComcastChe", then click send a message.

ComcastChe · ‎07-22-2018

@jogden529, No need to get a new box. Check your inbox for my reply. I can help.

ComcastChe · ‎07-22-2018

Thanks for providing your work around @eballen! We appreciate that.

ComcastChe · ‎07-20-2018

Hi @Cmelendez1983, I understand how this can be frustrating. Reach out once you are able to get the address verified and registered with your local USPS and I can help get this process started again to see if there are any changes.

ComcastChe · ‎07-19-2018

Hello All, I wanted to clarify, with the recent changes to the Forums, to send a private message click on my name "ComcastChe", then click send a message if you are still having issues. If I don't reply right away, I will reach out when I get back in the office. My working hours are Sunday-Thursday's 2:30-11 PM MST.

ComcastChe · ‎07-19-2018

Thanks for the feedback @ancient46. We apologize for the experience you're having. We don't expect you to upgrade your phone in order to get past this page. By chance do you see a "Remind me Later", "Not now" or "Skip" option on this page? As for the issue with resetting your password, can you please follow the advice of Ken and send us your first name and phone number in a private message by clicking on my name, "ComcastChe" then click send a message.

ComcastChe · ‎07-19-2018

Yes, @enonimos! I can see if I am able to isolate the cause of your problem as well.