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your isp's dhcp does not function properly

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New Poster

your isp's dhcp does not function properly

Can connect to internet through ethernet, but wireless does not work. Router is ASUS Model RT-AC3100.

 

PM'd @ComcastChe  and waiting for a response. If anyone else can help, would really appreciate. Spent the whole day on this. Restarted everything I can...

 

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Official Employee

Re: your isp's dhcp does not function properly

Hi @tyls

 

Sorry about the experience you're having with your internet connection. I'd be happy to investigate and troubleshoot to help get this resolved if it hasn't been already. I've replied to your private message and look forward to chatting with you soon!  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: your isp's dhcp does not function properly

I am also having this same issue with a asus aimesh ac1750 system. I have no wifi, but my direct connection to the modem works. A technician has tried reprovisioning it, but still the same error persists.
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New Poster

Re: your isp's dhcp does not function properly

Same issue! Please help. It makes it extremely difficult to work from home and I even purchased a new router thinking my old one was going bad.