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xfi modem/router stops working EVERY NIGHT

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New Poster

xfi modem/router stops working EVERY NIGHT

Our xfi modem/router stops working EVERY NIGHT. We spoke to xfinity about this and they said they need to send a tech to the house. Trying to avoid this because of the pandemic. Any reason why it completely stops working from 7PM until 8AM??? I don’t understand how wiring in the house could stop something that’s already working daily.
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Expert

Re: xfi modem/router stops working EVERY NIGHT

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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