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xfi gateway installation with splitter?

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Regular Visitor

xfi gateway installation with splitter?

I got my "self-install" package from Comcast and have followed directions, but they don't address how to adjust the set-up if you have a 2-way splitter (which I do, for my cable box and internet service).  The instructions say to install the new cable directly from the wall connector to the gateway -- not possible with a splitter.  So do I run the new cable from the wall to the "in" side of the splitter, and continue using my "out" cables  to plug into the cable box and the new gateway?  Probably a dumb question...

 

Karen

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Expert

Re: xfi gateway installation with splitter?

Just use the same wire that is currently plugged into your existing internet modem and see what happens.



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Regular Visitor

Re: xfi gateway installation with splitter?

Thank you for responding but I'm not clear:  You're saying connect the new cable from the wall to the splitter "in" connection, and leave the cable that runs from the splitter to the gateway in place?

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Expert

Re: xfi gateway installation with splitter?

Use the existing wire that's coming from the splitter that's currently plugged into your existing modem. Unplug it from your existing modem and plug it in to your new modem.



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Re: xfi gateway installation with splitter?

Oh, I did that.  The question was whether the new cable should be hooked up from the wall into the "in" side of the splitter.  Sorry if I'm not being clear enough!

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Expert

Re: xfi gateway installation with splitter?

Yes. Nothing could work if it weren't.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: xfi gateway installation with splitter?

Okay, thanks!