I got my "self-install" package from Comcast and have followed directions, but they don't address how to adjust the set-up if you have a 2-way splitter (which I do, for my cable box and internet service). The instructions say to install the new cable directly from the wall connector to the gateway -- not possible with a splitter. So do I run the new cable from the wall to the "in" side of the splitter, and continue using my "out" cables to plug into the cable box and the new gateway? Probably a dumb question...
Just use the same wire that is currently plugged into your existing internet modem and see what happens.
Thank you for responding but I'm not clear: You're saying connect the new cable from the wall to the splitter "in" connection, and leave the cable that runs from the splitter to the gateway in place?
Use the existing wire that's coming from the splitter that's currently plugged into your existing modem. Unplug it from your existing modem and plug it in to your new modem.
Oh, I did that. The question was whether the new cable should be hooked up from the wall into the "in" side of the splitter. Sorry if I'm not being clear enough!
Yes. Nothing could work if it weren't.