I am having the same issue with my children's devices and downtime schedule. Is there a way to fix this?
This morning my grandson call me at work to tell he was unable to connect the PS4 to the Internet, because I had start and pause downtime of by five hours. I moved the PS4 to a different profile without downtime setting. Just finish test downtime., and YES it is working once again
thank you Comcast
I can also confirm the issue has been fixed. Thanks Comcast for making this a priority.
Hello all! We're delighted to hear this issue has been corrected on your end as well, thank you so much for the updates. Please be sure to let us know if you experience this problem again, we're here to help!
If you are still running into this problem on your end, please feel free to send us a private message including your first and last name as it appears on the account. To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
Hello @RonMill and thank you for reaching out to us with your concerns over the xFi settings. Having different times for when your kids service is desired to be paused would be frustrating if they were not the correct times desired. Being a father of 3 kids I know how important it is to make sure they are not always online, so I would be reaching out too if I was in your shoes. Rest assured you have come to the correct place to help you get this resolved.
If you would be so kind as to click on my name "ComcastPeterH" at the top of this message and send me a private message. Please include your full name along with your address in this message for help.