My new xb6 drops internet connection for wifi and ethernet (ethernet and wifi stay connected, just not internet connection) about every 45 minutes since I got it. I talked to live chat 3 times. The first said there was network congestion and they sent a signal to fix it. One hour later it stopped working again. The second tech said it just needed a refresh signal to adjust some settings. 43 minutes later it stopped working. The third tech said it was a first time installation issue and they could send a tech out for $70 to fix it.
Any idea what I can do to fix it myself so I don't have to pay for a tech to come out?
the levels are the same when it is disconnected. I get no logs when it disconnects just some logs when it reconnects. It says on the gateway overview screen it still has internet. but I ran the ping test in the diagnostic tools while it was out and it failed.