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xFinity Internet Drops Multiple Times a Day

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xFinity Internet Drops Multiple Times a Day

I've been having this issue for over five months where randomly my internet access just drops.  It affects every device on the modem (including the wired devices).  When it happens the light on my modem starts flashing yellow, green and then finally white again and that is when the internet returns.  Sometimes I can do a day without an issue and other days it drops every 30 minutes roughly.

 

This is my fifthm modem from xFinity since June 2020 and I've had at least seven technicians come out to try to solve it.  It's still happening.

 

System Hardware

Model:TG3482G
Vendor:ARRIS Group, Inc.
Hardware Revision:15
Processor Speed:4000.03 MHz
DRAM Total Memory:667 MB
DRAM Used Memory:518 MB
DRAM Available Memory:149 MB
Flash Total Memory:4857 MB
Flash Used Memory:765 MB
Flash Available Memory:4092 MB
 
Event Log Entries

These entries show up whenever my connection drops.

ti_dhcp6c[26258]: 72001011-DHCPv6 - Missing Required Option 822020/10/12 09:14:14Critical
ti_dhcp6c[26258]: 72001011-DHCPv6 - Missing Required Option 242020/10/12 09:14:14Critical
ti_dhcp6c[26258]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Mon Oct 12 15:14:13 20202020/10/12 09:14:14Critical
DHCPv4[25676]: 72001001-DHCPv4 Provision - Completed2020/10/12 09:14:13Informational
ti_dhcp6c[26258]: 72001015-DHCPv6 Failed - No Prefix Available2020/10/12 09:14:13Critical
ti_dhcp6c[26258]: 72001014-DHCPv6 Failed - No Address Available2020/10/12 09:14:13Critical
ti_dhcp6c[26258]: 72001011-DHCPv6 - Missing Required Option 822020/10/12 09:14:13Critical
ti_dhcp6c[26258]: 72001011-DHCPv6 - Missing Required Option 242020/10/12 09:14:13Critical
DHCPv4[14228]: 72001020-DHCPv4 - IP Address Released2020/10/12 09:13:02Informational

xFinity Connection Stats (at the time of this post)
IndexLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
5
0
2
3
4
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
32
33
 
Locked
NotLocked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
507000000
 
483000000
489000000
495000000
513000000
519000000
525000000
531000000
537000000
543000000
549000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
597000000
603000000
609000000
615000000
621000000
627000000
633000000
639000000
645000000
651000000
657000000
663000000
669000000
611600000
36.609653
 
37.355988
37.355988
37.355988
36.386890
36.609653
37.355988
36.609653
36.609653
36.609653
36.609653
36.386890
36.386890
36.609653
36.386890
36.386890
36.386890
36.386890
36.609653
36.609653
36.609653
36.386890
36.609653
36.609653
36.609653
36.609653
36.609653
36.609653
36.609653
37.355988
37.355988
NA
8.099998
 
8.300003
8.300003
8.199997
8.099998
7.900002
7.800003
7.400002
7.000000
7.000000
7.400002
7.599998
7.800003
8.199997
8.500000
8.900002
9.199997
9.400002
9.699997
9.000000
9.400002
9.599998
9.599998
9.699997
9.500000
9.500000
9.500000
9.599998
9.699997
9.800003
10.000000
NA
QAM256
UNKNOWN
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
OFDM
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
4
5
Locked
Locked
Locked
Locked
Locked
29200000
40400000
16400000
22800000
35600000
5120 KSym/sec
2560 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
44.270599
43.760300
42.770599
43.270599
44.270599
64QAM
64QAM
64QAM
64QAM
64QAM
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA