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wifi won't let me sync with fitbit aria

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wifi won't let me sync with fitbit aria

Fitbit has a message that Comcast/Xfinity is having issues sync/setting up Aria.  The fix they sent, I can't follow.  I don't know where to find "additional setting" and click on 2.4 frequency when I am in my account.  Will you provide me with a fix please?  I already did a restart on my modem but that didn't help.

Thanks,

Lori