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wi fi frequencies

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New Poster

wi fi frequencies

I can only see the 2.5 gig on the wi fi listings. Why doesn't 5 gig show and how do i connect to it.
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Diamond Problem Solver

Re: wi fi frequencies

Does your device have the ability to see the 5? Not all do...If you are using a Comcast gateway the networks may be combined. You can use the myaccount app to verify settings

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New Poster

Re: wi fi frequencies

Yes I do have devices that showed 5 g with a rival company. Also shouldn't I have the smaller modem for xfi fi instead of the tall tower?
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Expert

Re: wi fi frequencies

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi



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