Frequent Visitor
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16 Messages
uptream power level not within acceptable range for docsis 3.1 modem
Upstream QAM | Channel Bonding Value | |||
1 | 2 | 3 | 4 | 5 |
ACTIVE | ACTIVE | ACTIVE | ACTIVE | ACTIVE |
30300000 | 41200000 | 36700000 | 23700000 | 17300000 |
5120 | 1280 | 5120 | 5120 | 5120 |
42.520599 | 42.000000 | 41.770599 | 43.020599 | 43.770599 |
32QAM | 64QAM | 64QAM | 64QAM | 64QAM |
US_TYPE_STDMA | US_TYPE_STDMA | US_TYPE_STDMA | US_TYPE_STDMA | US_TYPE_STDMA |
it should be between +55 dBmV to 45 dBmV
please help.
Thanks
EG
Expert
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111.4K Messages
5 years ago
It's fine. Are you actually having any connectivity problems ?
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rmaster
Frequent Visitor
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16 Messages
5 years ago
yes I'm
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EG
Expert
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111.4K Messages
5 years ago
Please describe them.
What do the downstream power levels and the SNR's look like ?
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rmaster
Frequent Visitor
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16 Messages
5 years ago
Downstream well within operating range, it is just upstream power level not to meeting the requirement
this what I own
https://www.surfboard.com/products/wi-fi-cable-modems/sbg8300/
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EG
Expert
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111.4K Messages
5 years ago
Can we see the downstream stuff please ? As I stated, the upstream power is fine.
Arris is wrong ! They have been passing the buck and have been conning people with that statement lately !! They are probably trying to cover up for the lawsuits against them because of their use of the horrible Puma 6 chipsets... Only the Comcast plant / engineering specs matter;
Specification Min Max
Downstream Power Level
Cable Modems -10dBmV +10dBmV
Gateways and EMTAs -7dBmV +7dBmV
Downstream Signal to Noise Ratio 35dB -
Upstream Power Level +35dBmV +50dBmV
Upstream Signal to Noise Ratio 31dB -
Upstream Receive Power -2dBmV
+2dBmV
You didn't describe your connectivity problem as was asked ?
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rmaster
Frequent Visitor
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16 Messages
5 years ago
well here it is
IndexLock StatusFrequency (Hz)SNR (dB)Power Level (dBmV)Modulation
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EG
Expert
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111.4K Messages
5 years ago
It's all good. You still haven't described your connectivity problem...
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rmaster
Frequent Visitor
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16 Messages
5 years ago
Well on 6th day I couldnt login into gateway
on 7th day all connectins were lost, no wifi or wired connection at all
endup resetting modem to bring it back online
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rmaster
Frequent Visitor
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16 Messages
5 years ago
any thoughts
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