New Poster
•
6 Messages
upgrade help - performance plus or business internet.
I have the starter internet package - 25Mbps download, 3Mbps upload.
I never get anything above 1Mbps when I test.
Recnetly I've been having multiple issues with my internet connection - its slow, its not there, upload takes forever like dialup days. It does get fixed when I get to tech support. But getting to them is no easy task - have to try after 10pm and wait for an hour or two.
What would be a better upgrade option-
performance plus (100Mbps download, cannot find upload speed)
or
Business starter (35Mbps download, 5Mbps upload?)
I did read that business internet has dedicated customer support. Is the wait time any better than regular cusotmer support?
EG
Expert
•
111.4K Messages
5 years ago
Upgrading to a faster speed tier will not help if there are connection quality problems.
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
0
0
hithesh
New Poster
•
6 Messages
5 years ago
Modem is Motorola SB6141
Wifi router is Netgear WNR2000V3
Total devices on wifi: 4. I've tried disconnecting and having only 1 or 2 PCs. Didn't really help.
Modem stats:
SNR: 36dB
downstream power level: 4dbmV
upstream power level: 47dbmV
I get similar performance wired and wireless. Download on wired is slightly better (1-2Mbps).
A friend of mine in my area is also facing similar issues. So I agree upgrading to faster speed won't solve all my issues, but atleast the speed would be faster when it works.
0
0
EG
Expert
•
111.4K Messages
5 years ago
Please post all of the upstream and the downstream channel's stats.
0
0
hithesh
New Poster
•
6 Messages
5 years ago
Here are screenshots of the full stats:
0
0
hithesh
New Poster
•
6 Messages
5 years ago
Links to screenshots (in case the attachment didn't work):
https://pasteboard.co/J34ud6y.png
https://pasteboard.co/J34uFxK.png
0
0