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upgrade help - performance plus or business internet.

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New Poster

upgrade help - performance plus or business internet.

I have the starter internet package - 25Mbps download, 3Mbps upload.

I never get anything above 1Mbps when I test. 

 

Recnetly I've been having multiple issues with my internet connection - its slow, its not there, upload takes forever like dialup days. It does get fixed when I get to tech support. But getting to them is no easy task - have to try after 10pm and wait for an hour or two. 

 

What would be a  better upgrade option-

performance plus (100Mbps download, cannot find upload speed)

or 

Business starter (35Mbps download, 5Mbps upload?)

 

I did read that business internet has dedicated customer support. Is the wait time any better than regular cusotmer support?

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Expert

Re: upgrade help - performance plus or business internet.

Upgrading to a faster speed tier will not help if there are connection quality problems.

 

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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New Poster

Re: upgrade help - performance plus or business internet.

Modem is Motorola SB6141

Wifi router is Netgear WNR2000V3

Total devices on wifi: 4. I've tried disconnecting and having only 1 or 2 PCs. Didn't really help.

 

Modem stats:

SNR: 36dB

downstream power level: 4dbmV

upstream power level: 47dbmV

 

I get similar performance wired and wireless. Download on wired is slightly better (1-2Mbps).

A friend of mine in my area is also facing similar issues. So I agree upgrading to faster speed won't solve all my issues, but atleast the speed would be faster when it works.

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Expert

Re: upgrade help - performance plus or business internet.

Please post all of the upstream and the downstream channel's stats.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: upgrade help - performance plus or business internet.

Here are  screenshots of the full stats:

Screen Shot 2020-04-09 at 3.30.44 PM.pngScreen Shot 2020-04-09 at 3.30.36 PM.png

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New Poster

Re: upgrade help - performance plus or business internet.

Links to screenshots (in case the attachment didn't work):

https://pasteboard.co/J34ud6y.png 

 

https://pasteboard.co/J34uFxK.png