Re: unable to connect smart tv to wireless router - Xfinity Help and Support Forums

jazman55 · ‎01-12-2020

I'm having trouble connecting a new smart tv to my wireless router. Problem with network connection. Do I use network name (SSID) on the router? What is the router security type and security key do I use? Please help.

CCAndrew · ‎01-12-2020

If you have a Comcast gateway, use the my account app to refresh yourself on what your Wi-Fi network name and password is.

I am a Retired Official Comcast Employee
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jav6joev · ‎01-13-2020

@jazman55 wrote:

I'm having trouble connecting a new smart tv to my wireless router. Problem with network connection. Do I use network name (SSID) on the router? What is the router security type and security key do I use? Please help.

Do you have other devices connecting to your wireless router? How are they connecting, e.g. what SSID/security type/security key? Does your TV show available networks to connect to? What make/model TV is it?

Joe V
(not a Comcast employee, just another paying customer)