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speed decrease one the gig plan

kenshell
Regular Visitor

speed decrease one the gig plan

I noticed lots of disconnects the last few weeks since the storm in NJ.

Then yesterday it seems I connected to a different central office. (was connected to Perth Amboy NJ and now its Colonia NJ) I live smack in the middle of these two. 

My speeds have dropped to 500-600 Mbps from 900Mbps+

 

I rebooted both router and modem. 

unplugged both.

I went straight from modem to desktop pc which can handle 1 gig. Same issue

 

 

EG
Expert

Re: speed decrease one the gig plan

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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kenshell
Regular Visitor

Re: speed decrease one the gig plan

Thanks for helping

 

Motorola MB8600

Took a screen shot 

https://ibb.co/vwB0Yn6 


https://ibb.co/xS84vxv  

 

EG
Expert

Re: speed decrease one the gig plan

The signal stats are o/k. Are there any error / event log entries being shown ? If so, please post them as well.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!