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slow speed

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New Poster

slow speed

Paying for 300 but consistently getting only 30 to 60Mbps. Is this an acceptable speed to Xfinity. If not what do I have to do to get attention to this problem?

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Expert

Re: slow speed

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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Official Employee

Re: slow speed

Hi there, @akakin

 

I know it has been a while since you reached out. Did you end up resolving the issue? If not, I can help. 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!