slow speed. tv chanels somtimes dont load. seams to have long delays load times of web pagges

[dmsherry]

  Modem SB6190 Any input would help  Lots os errors on 30 31 32 Thanks Dean

Status

The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

Startup Procedure
Procedure	Status	Comment
Acquire Downstream Channel		Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+
DOCSIS Network Access Enabled	Allowed

Downstream Bonded Channels
Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	25	615.00 MHz	-4.70 dBmV	37.64 dB	2366	0
2	Locked	256QAM	5	483.00 MHz	-3.60 dBmV	38.61 dB	59	0
3	Locked	256QAM	6	489.00 MHz	-4.30 dBmV	38.61 dB	45	0
4	Locked	256QAM	7	495.00 MHz	-4.30 dBmV	38.61 dB	95	0
5	Locked	256QAM	8	507.00 MHz	-2.70 dBmV	38.61 dB	113	0
6	Locked	256QAM	9	513.00 MHz	-2.80 dBmV	38.61 dB	88	0
7	Locked	256QAM	10	519.00 MHz	-3.10 dBmV	38.98 dB	95	0
8	Locked	256QAM	11	525.00 MHz	-3.80 dBmV	38.61 dB	187	0
9	Locked	256QAM	12	531.00 MHz	-3.70 dBmV	38.61 dB	143	0
10	Locked	256QAM	13	543.00 MHz	-3.10 dBmV	38.61 dB	264	0
11	Locked	256QAM	14	549.00 MHz	-3.40 dBmV	38.61 dB	389	0
12	Locked	256QAM	15	555.00 MHz	-3.90 dBmV	38.26 dB	513	0
13	Locked	256QAM	16	561.00 MHz	-4.30 dBmV	37.64 dB	630	0
14	Locked	256QAM	17	567.00 MHz	-4.00 dBmV	38.98 dB	649	0
15	Locked	256QAM	18	573.00 MHz	-3.30 dBmV	38.61 dB	895	0
16	Locked	256QAM	19	579.00 MHz	-3.00 dBmV	38.61 dB	689	0
17	Locked	256QAM	20	585.00 MHz	-3.90 dBmV	37.36 dB	908	0
18	Locked	256QAM	21	591.00 MHz	-5.30 dBmV	37.36 dB	1221	23
19	Locked	256QAM	22	597.00 MHz	-6.60 dBmV	37.64 dB	1880	0
20	Locked	256QAM	23	603.00 MHz	-6.70 dBmV	37.36 dB	1815	2
21	Locked	256QAM	24	609.00 MHz	-5.60 dBmV	37.64 dB	1625	0
22	Locked	256QAM	26	621.00 MHz	-4.30 dBmV	37.64 dB	2258	0
23	Locked	256QAM	27	627.00 MHz	-4.40 dBmV	37.36 dB	2532	0
24	Locked	256QAM	28	633.00 MHz	-4.50 dBmV	37.64 dB	3417	8
25	Locked	256QAM	29	639.00 MHz	-4.00 dBmV	37.30 dB	3463	0
26	Locked	256QAM	30	645.00 MHz	-3.30 dBmV	37.60 dB	3328	7
27	Locked	256QAM	31	651.00 MHz	-3.40 dBmV	37.30 dB	2751	1
28	Locked	256QAM	32	657.00 MHz	-3.80 dBmV	37.30 dB	3104	0
29	Locked	256QAM	33	663.00 MHz	-4.70 dBmV	37.30 dB	222802	623107
30	Locked	256QAM	34	669.00 MHz	-4.40 dBmV	37.30 dB	273564	960997
31	Locked	256QAM	35	675.00 MHz	-3.20 dBmV	37.30 dB	365474	777433
32	Locked	256QAM	36	681.00 MHz	-1.80 dBmV	37.60 dB	2225	0

Upstream Bonded Channels
Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	2	5120 kSym/s	36.50 MHz	49.50 dBmV
2	Locked	ATDMA	4	5120 kSym/s	23.70 MHz	49.50 dBmV
3	Locked	ATDMA	3	5120 kSym/s	17.30 MHz	49.50 dBmV
4	Locked	ATDMA	1	5120 kSym/s	30.10 MHz	49.50 dBmV

Current System Time: Tue Jun 02 21:49:04 2020

[EG]

The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. And the downstream power is on the weak side. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.