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slow speed. tv chanels somtimes dont load. seams to have long delays load times of web pagges

dmsherry
New Poster

slow speed. tv chanels somtimes dont load. seams to have long delays load times of web pagges

  Modem SB6190 Any input would help  Lots os errors on 30 31 32 Thanks Dean
 
 
Status

The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel   Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked 256QAM 25 615.00 MHz -4.70 dBmV 37.64 dB 2366 0
2 Locked 256QAM 5 483.00 MHz -3.60 dBmV 38.61 dB 59 0
3 Locked 256QAM 6 489.00 MHz -4.30 dBmV 38.61 dB 45 0
4 Locked 256QAM 7 495.00 MHz -4.30 dBmV 38.61 dB 95 0
5 Locked 256QAM 8 507.00 MHz -2.70 dBmV 38.61 dB 113 0
6 Locked 256QAM 9 513.00 MHz -2.80 dBmV 38.61 dB 88 0
7 Locked 256QAM 10 519.00 MHz -3.10 dBmV 38.98 dB 95 0
8 Locked 256QAM 11 525.00 MHz -3.80 dBmV 38.61 dB 187 0
9 Locked 256QAM 12 531.00 MHz -3.70 dBmV 38.61 dB 143 0
10 Locked 256QAM 13 543.00 MHz -3.10 dBmV 38.61 dB 264 0
11 Locked 256QAM 14 549.00 MHz -3.40 dBmV 38.61 dB 389 0
12 Locked 256QAM 15 555.00 MHz -3.90 dBmV 38.26 dB 513 0
13 Locked 256QAM 16 561.00 MHz -4.30 dBmV 37.64 dB 630 0
14 Locked 256QAM 17 567.00 MHz -4.00 dBmV 38.98 dB 649 0
15 Locked 256QAM 18 573.00 MHz -3.30 dBmV 38.61 dB 895 0
16 Locked 256QAM 19 579.00 MHz -3.00 dBmV 38.61 dB 689 0
17 Locked 256QAM 20 585.00 MHz -3.90 dBmV 37.36 dB 908 0
18 Locked 256QAM 21 591.00 MHz -5.30 dBmV 37.36 dB 1221 23
19 Locked 256QAM 22 597.00 MHz -6.60 dBmV 37.64 dB 1880 0
20 Locked 256QAM 23 603.00 MHz -6.70 dBmV 37.36 dB 1815 2
21 Locked 256QAM 24 609.00 MHz -5.60 dBmV 37.64 dB 1625 0
22 Locked 256QAM 26 621.00 MHz -4.30 dBmV 37.64 dB 2258 0
23 Locked 256QAM 27 627.00 MHz -4.40 dBmV 37.36 dB 2532 0
24 Locked 256QAM 28 633.00 MHz -4.50 dBmV 37.64 dB 3417 8
25 Locked 256QAM 29 639.00 MHz -4.00 dBmV 37.30 dB 3463 0
26 Locked 256QAM 30 645.00 MHz -3.30 dBmV 37.60 dB 3328 7
27 Locked 256QAM 31 651.00 MHz -3.40 dBmV 37.30 dB 2751 1
28 Locked 256QAM 32 657.00 MHz -3.80 dBmV 37.30 dB 3104 0
29 Locked 256QAM 33 663.00 MHz -4.70 dBmV 37.30 dB 222802 623107
30 Locked 256QAM 34 669.00 MHz -4.40 dBmV 37.30 dB 273564 960997
31 Locked 256QAM 35 675.00 MHz -3.20 dBmV 37.30 dB 365474 777433
32 Locked 256QAM 36 681.00 MHz -1.80 dBmV 37.60 dB 2225 0

 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 kSym/s 36.50 MHz 49.50 dBmV
2 Locked ATDMA 4 5120 kSym/s 23.70 MHz 49.50 dBmV
3 Locked ATDMA 3 5120 kSym/s 17.30 MHz 49.50 dBmV
4 Locked ATDMA 1 5120 kSym/s 30.10 MHz 49.50 dBmV


 

Current System Time: Tue Jun 02 21:49:04 2020


 
 
 

 

EG
Expert

Re: slow speed. tv chanels somtimes dont load. seams to have long delays load times of web pagges

The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. And the downstream power is on the weak side. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.



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