I had an XB gateway.. maybe XB3? It was running really hot and getting louder. Plus, my set up says I have Blast! Pro Internet with downloads as fast as 275 Mbps, I was getting about 37 Mbps.
I called and after a painful conversation with a woman, she shipped me an XB7 Technicolor CGM4331COM. I've got it set up and am still getting 32.7 downloads and 17.9 uploads. My gateway goes into the wall, sharing a splitter with my DVR box, the way Comcast set it up. I've had over 100 Mbps in the past, these really slow speeds are recent. And paying over $200 a month is making me cranky when webpages take so long to load.
I saw a message about making sure the firmware is up to date. Where do I look to check on that and how do I update it, if that is needed?