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sb8200 very slow and unstable internet

mysticpeak
Regular Visitor

sb8200 very slow and unstable internet

we have had a problem for a week now where before we replaced the old modem we where getting 500kbps so i went and bought the sb8200 and it improved it for a while now the internet goes on and off and is very unstable i can barly load anything

without it slowing down 

https://imgur.com/RdhYtXX

EG
Expert

Re: sb8200 very slow and unstable internet

What do the upstream power levels look like ? Please also post the error log entries.



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mysticpeak
Regular Visitor

Re: sb8200 very slow and unstable internet

iv called xfinity support and arris support the speeds are really bad and unstable 

we went from docsis 3.0 to docsis 3.1 since our old xb2 gateway died and i already sent it back 

EG
Expert

Re: sb8200 very slow and unstable internet

Upstream power levels ? Log entries ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!