have been having internet issues, it would go out for about 5-10 then come back on, and at times my modem would restart also. after looking at event logs in my modem this is what i see.
Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
|Downstream Bonded Channels|
|Upstream Bonded Channels|
The signal stats are o/k but the error log entries indicate that something is going on. Perhaps there is noise ingress into the line(s) somewhere.
There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !
Hello @TAZZ73, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and I am sorry to hear about the connection issues you have been experiencing. That can be very inconvenient and frustrating, especially with how much everyone's been home lately. Thank you for providing your signal levels, very helpful. I would be more than happy to further assist you with this.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".