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"This device is not supported."

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New Poster

"This device is not supported."

These types of messages on my account and sent via email are blantantly misleading. I am sending this message with an SB6141 modem, so obviously, my equipment is in fact supported. The device itself supports faster speeds than what I am currently subscribed to, let alone the actual download/upoload speeds I am actually getting at my modem. Also the equipment page on my account lists consderably lower speeds than what is described in the literature for my modem.

 

I do not ever want to lease/rent a device from xfinity. Between this misinformation campaign and the lack of control I have seen from xfinity equipment, these devices are rather inferior to modems, routers, and gateways that are available in retail spaces.

 

The email I have received with this misinformation does not give a location to respond to, as the sending email address is unmonitored, so this is where I've chosen to send my response.

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Diamond Problem Solver

Re: "This device is not supported."

The literature of your modem doesn’t matter at all, it’s what speed tier Comcast approves the modem for is what matters.
https://mydeviceinfo.xfinity.com/

I am a Retired Official Comcast Employee
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Gold Problem Solver

Re: "This device is not supported."


@twwbowers wrote: ... The device itself supports faster speeds than what I am currently subscribed to ...

Comcast rates the 6141 for use with plan speeds "Up to 284 Mbps" (see https://mydeviceinfo.xfinity.com/device/arris-sb6141-336). What plan speeds do you subscribe to? What speeds are you getting at https://speedtest.xfinity.com/?

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New Poster

Re: "This device is not supported."

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New Poster

Re: "This device is not supported."

Apparantly what Comcast syas they approve doesn't matter either. I'm still using the same modem and I'm still getting the same approximate speed as from the end of October.

 

My intent from my postings is to bring to light the greedy nature of Comcast that they're taking advantage of their customers that believe what the company says at face value.

 

Clearly, I don't need to spend the extra money or time jumping through hoops to keep my service running

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Expert

Re: "This device is not supported."

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

 

What is the make and model number of the device ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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