I just switched from AT&T that I didn't have any problems c onnecting all of my devices (PC, MacBook, tablets, phones, TVs, etc).
Last week I intsalled the shipped equipment, and managed to conect most of my devices on the home Wi-Fi, however for nothing I can get to connect my PC and Windows laptop to the network.
The problem is even bigger when I try to conect, the whole conection drops , and all other devices got disconect from the xFi Gateway. Then , I need to do some hard rebooting to get them back at least, those devices online.
Anybody else has had this kind of problem and have it figured it out?
Having same issue, phone support wasn't able to help at all (reset modem, clear your browser cache, etc). Because I can access the websites in the 'support script' they signed off on the issue- even though I cannot use an app or website that asks windows if it is connected instead of trying a net connection.
(Sorry for not having a solution, but adding my voice that this issue is happening to others- with no solutions being provided).
It appears that this issue is happening all over. I am in Western Ma. area internet keeps dropping out as well as phone service something is serious wrong. TV service has also been very bad over the last 5 days. Time to make a call to the State Dept of Telecommunications , as comcast support did not do anything. Made if enough calls go to them something will get done.