Skip to main content

  • Home

  • Getting Started

  • Guidelines

OZwell1's profile
OZwell1
Expressive Exchange
Conversation Starter
Conversationalist

Contributor

 • 

25 Messages

Sunday, July 12th, 2020 9:00 PM

Closed

on going issue

 

have had this problem for months eeror log s may hump and or ingress?

 

Event Log
   

Question

 • 

Updated 

4 years ago

1.4K

9

0

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

XfinityJoeTru

Official Employee

 • 

7K Messages

4 years ago

Hi OZwell1. Thank you for visiting and posting on our Forum. Apologies you are experiencing unreliable internet connectivity. I can help troubleshoot and repair your connectivity issues. To get started, please send me a private message and include your full name sand service address so I can access your equipment. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 


0

EG

Expert

 • 

103.5K Messages

4 years ago

The body of your post is blank..

0

0

OZwell1

Contributor

 • 

25 Messages

4 years ago

 

 

Event Log
   

      

  
 
 
 
 
Time Priority Description
Sun Jul 12 23:05:27 2020 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Sun Jul 12 23:05:22 2020 Notice (6) TLV-11 - unrecognized OID;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Sun Jul 12 23:04:08 2020 Critical (3) Resetting the cable modem due to docsDevResetNow
Sun Jul 12 03:54:27 2020 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 20 21 22 24 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Sun Jul 12 03:54:06 2020 Warning (5) MDD message timeout;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 23:47:44 2020 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 23:47:44 2020 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 23:47:43 2020 Notice (6) CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 03:16:44 2020 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 03:16:10 2020 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 01:47:23 2020 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 01:47:15 2020 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 01:47:14 2020 Notice (6) CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 00:13:21 2020 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 00:13:16 2020 Notice (6) TLV-11 - unrecognized OID;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 00:06:41 2020 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 00:06:38 2020 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 00:06:36 2020 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 00:06:36 2020 Warning (5) MDD message timeout;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 00:06:31 2020 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 00:06:17 2020 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 00:06:17 2020 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 09 00:06:12 2020 Notice (6) TLV-11 - unrecognized OID;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 08 23:22:52 2020 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 08 23:22:50 2020 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 08 23:22:49 2020 Notice (6) CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 08 20:51:44 2020 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 08 20:51:15 2020 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 08 19:05:18 2020 Warning (5) Dynamic Range Window violation
Wed Jul 08 19:05:18 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:af:0e:f8;CMTS-MAC=00:01:5c:6b:4c:48;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 08 19:05:18 2020 Warning (5) Dynamic Range Window violation
 
 

 

Help Center
 

 

Show/Hide Help Center

0

0

EG

Expert

 • 

103.5K Messages

4 years ago

Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.


0

0

OZwell1

Contributor

 • 

25 Messages

4 years ago

just droped had to re start modem back on for now

?

 

0

0

OZwell1

Contributor

 • 

25 Messages

4 years ago

 

 

Cable Connection
 
 
 
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 579000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 13 579000000 Hz 7.9 dBmV 44.2 dB 0 0
2 Locked QAM256 1 507000000 Hz 7.5 dBmV 44.1 dB 0 0
3 Locked QAM256 2 513000000 Hz 7.5 dBmV 44.3 dB 0 0
4 Locked QAM256 3 519000000 Hz 7.7 dBmV 44.2 dB 0 0
5 Locked QAM256 4 525000000 Hz 7.7 dBmV 44.2 dB 0 0
6 Locked QAM256 5 531000000 Hz 7.3 dBmV 44 dB 0 0
7 Locked QAM256 6 537000000 Hz 7.6 dBmV 44.1 dB 0 0
8 Locked QAM256 7 543000000 Hz 8 dBmV 44.4 dB 0 0
9 Locked QAM256 8 549000000 Hz 7.7 dBmV 44.2 dB 0 0
10 Locked QAM256 9 555000000 Hz 7.4 dBmV 44.1 dB 0 0
11 Locked QAM256 10 561000000 Hz 7.6 dBmV 44.1 dB 0 0
12 Locked QAM256 11 567000000 Hz 6.7 dBmV 43.6 dB 0 0
13 Locked QAM256 12 573000000 Hz 7.2 dBmV 43.8 dB 0 0
14 Locked QAM256 14 585000000 Hz 8.1 dBmV 44.2 dB 0 0
15 Locked QAM256 15 591000000 Hz 7.2 dBmV 43.5 dB 0 0
16 Locked QAM256 16 597000000 Hz 7.6 dBmV 43.5 dB 0 0
17 Locked QAM256 17 603000000 Hz 8 dBmV 44.1 dB 0 0
18 Locked QAM256 18 609000000 Hz 7.5 dBmV 43.8 dB 0 0
19 Locked QAM256 19 615000000 Hz 7.3 dBmV 43.9 dB 0 0
20 Locked QAM256 20 621000000 Hz 7.8 dBmV 43.8 dB 0 0
21 Locked QAM256 21 627000000 Hz 8 dBmV 43.9 dB 0 0
22 Locked QAM256 22 633000000 Hz 7.6 dBmV 43.6 dB 0 0
23 Locked QAM256 23 639000000 Hz 8.3 dBmV 44 dB 0 0
24 Locked QAM256 24 645000000 Hz 8.9 dBmV 44.3 dB 0 0
25 Locked QAM256 26 651000000 Hz 7.7 dBmV 43.7 dB 0 0
26 Locked QAM256 27 657000000 Hz 7.6 dBmV 43.8 dB 0 0
27 Locked QAM256 28 663000000 Hz 7.7 dBmV 43.6 dB 0 0
28 Locked QAM256 29 669000000 Hz 6.2 dBmV 42.9 dB 0 0
29 Locked QAM256 30 675000000 Hz 6 dBmV 42 dB 0 0
30 Locked QAM256 31 681000000 Hz 6.9 dBmV 43.3 dB 0 0
31 Locked QAM256 32 687000000 Hz 7.2 dBmV 43.3 dB 0 0
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 36500000 Hz 34.8 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 30100000 Hz 35.5 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 23700000 Hz 35.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 17300000 Hz 35.8 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock
Status 		Modulation /
Profile ID 		Channel
ID 		Frequency Power SNR /
MER 		Active Subcarrier
Number Range 		Unerrored
Codewords 		Correctable
Codewords 		Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 25 780000000 Hz 7.6 dBmV 42.8 dB 1108 ~ 2987 100257253 40085165 329
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
 
Extended Upstream Transmit Power
Enable Extended Upstream Transmit Power
 
Current System Time:Tue Jul 14 00:01:21 2020
System Up Time:02:41:20
 
 

 

Help Center
 

 

Show/Hide Help Center

0

0

EG

Expert

 • 

103.5K Messages

4 years ago

Even though the signal stats looked o/k at that snapshot in time, the error log entries confirm that something is going on. Perhaps there is noise ingress into the line(s) somewhere.

 

There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.


I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They can check the CMTS (Cable Modem Termination System) for any real time degradation and / or error reports, see your node / cable plant and modem health, and see whether or not everything is in the green zone. They can also see a history plot for the modem and poll for those upstream receive signal stats.

You should get a reply here in your topic. Good luck !

0

OZwell1

Contributor

 • 

25 Messages

4 years ago

exlent thanks hump and ingressI think from the wall back is the issue whish I had a way for me to take readings with

meter or what ever

0

0

OZwell1

Contributor

 • 

25 Messages

4 years ago

just spent two hours geting back Internet

0

0

forum icon

New to the Community?

Start Here