Regular Visitor
•
9 Messages
new SB8200 reboots with bad software updates multiple times a day
I purchased an SB8200 to upgrade my performance, my 5 year old modem was only getting 200Mb down and a chat agent suggested i upgrade the modem. The new modem is getting 720Mb+ of speed, super fast compared to the old one! But it reboots all the time.
I am now seeing the SW Upgrade Failed after download - incompatbile SW file about every hour. When that happens the SB8200 reboots and I lose all connectivity for about a minute.
I did go through the self install activation and everything appeared to go well. I also found that even though the modem has two ports, only port 1 actually works (its fine).
(Removed the images, didn't think to just past the HTML in the window)
I am not sure what I can do to resolve this.
JasonShort
Regular Visitor
•
9 Messages
5 years ago
The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
Current System Time: Sun Mar 29 09:28:49 2020
0
0
JasonShort
Regular Visitor
•
9 Messages
5 years ago
The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
0
0
JasonShort
Regular Visitor
•
9 Messages
5 years ago
I just pasted the info in the replies to the main message. I didn't realize that I could put HTML in the box. 🙂
0
0
EG
Expert
•
111.6K Messages
5 years ago
That's normal. It a straight cable modem, not a router. You would need a second public / WAN IP address assigned by Comcast if you wanted that port to work.
Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.
0
JasonShort
Regular Visitor
•
9 Messages
5 years ago
Tried to call three times this weekend, each time said 4+ hour hold times.
Is there anyway to get support? This is happening almost hourly. Push a bad update, reboot my modem. I need it to just stop rebooting the modem! Three college kids doing classes all day online.
0
0
scraig2
Contributor
•
60 Messages
4 years ago
Did you ever get this taken care of?
1
0
EG
Expert
•
111.6K Messages
4 years ago
@scraig2
Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead now being closed.
(edited)
0
0