netflix and amazon prime

[suzanne8665]

I have a smart tv, with Xfinity router. Every time I try to access amazon prime I get an error message saying "AUTOMATIC IP SETUP FAILED"  and to contact my service provider, I checked all the cords, turned the router off and back on again. nothing, the same thing happens again.

[lkpolovchik]

If you have X1 from Xfinity, press the Xfinity button on the remote then scroll right to apps. They are in there. You'll need to sign in to your subscription accounts. 

[jav6joev]

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@suzanne8665 wrote:

I have a smart tv, with Xfinity router. Every time I try to access amazon prime I get an error message saying "AUTOMATIC IP SETUP FAILED"  and to contact my service provider, I checked all the cords, turned the router off and back on again. nothing, the same thing happens again.

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How are you accessing Amazon Prime, e.g. from an app on TV directly or thru an Xfinity TV Box On Demand service app?  Did this ever work?  How is your TV connecting to your router, if so, WiFi or ethernet cable?