move modem to another cable outlet

[lxhansonx]

I tried moving my modem to another cable outlet but I don't think it's active since the internet won't work with it plugged in there. How can I get that cable outlet to work?? Will I need a tech to come out?

[CCAndrew · Accepted solution]

It’s your house, follow the cables, find where all the cables meet, you may be able to find your cable and save a service charge

[lxhansonx]

ok thanks, looks like the line is cut. will have to have a tech come out.