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move modem to another cable outlet

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New Poster

move modem to another cable outlet

I tried moving my modem to another cable outlet but I don't think it's active since the internet won't work with it plugged in there. How can I get that cable outlet to work?? Will I need a tech to come out?

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Diamond Problem Solver

Re: move modem to another cable outlet

It’s your house, follow the cables, find where all the cables meet, you may be able to find your cable and save a service charge

I am a Retired Official Comcast Employee
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New Poster

Re: move modem to another cable outlet

ok thanks, looks like the line is cut. will have to have a tech come out.